I work at a retail store in the jewelry department, and the one policy I hate is we can only work on watches the store carries because if something happens we can replace it. Too many times I have had to tell people we cannot repair their watch since our store does not carry it.
This customer really pissed me off.
A woman comes up to the counter and said, “I would like to get a battery for my watch.”
I take the watch from her, and the first thing I did was examine the front. Fossil which is one we don’t carry, and I tell her I cannot do it.
“But you have done this before, that is how I know to come to you.”
I repeat the same thing.
“But you have done this before.”
I repeat again to make myself perfectly clear.
She gives up then leaves, and after a while it gets old. No, means no I cannot do it because if something happens the store has to pay for it I have seen it happen twice where the customer lets us repair their watch only to ask us to pay for it if something happens. I really hate it too because the jackass takes it out on me when it is not my fault.
I even had a guy say, “New policy my ass.” Like a douchebag.
I hate it when they take it out on me, and to add on to their animosity they cannot use the tools either. It pisses me off when they get mad at me, and want a manager even then the customer still won’t get their way since the manager repeats what I said too. It just is another reason why I hate this job at times.