She'd been employed by us for about three months, and had been off for 4 weeks in a row without word - we couldn't get in contact with her till we sent her a letter asking her to come in for a meeting. Yadda yadda yadda, reasons and bureaucracy - that's not the funny bit. We finish the meeting, tell her the next shift she's down for and ask if she has any questions.
She tells us there's been a problem with her pay and we say ok, what's the problem - she pulls out her most recent payslip and complains she hasn't been paid for the last 2 weeks the slip covers - which were the first 2 weeks she was absent.
"Well, you haven't been paid because you didn't work," we explain.
"No, you have to pay me anyway, you have to pay me for my minimum contract hours every week, " she argued.
Yes, apparently she thought that even if she didn't show up, we would still pay her, she was absolutely convinced that she had to be paid for the number of hours she was contracted to work whether she had worked them or not! It took quite some explaining to get it through that no, we have to schedule you for that number of hours, but nobody gets paid if they don't work! XD
The other was a customer complaint I read in an email.
The customer had ordered a lamp shade from online, and it was unacceptable the issues that followed - it not arriving at the store when it should have, but she was texted that she could collect it so a pointless journey, rearranged to arrive at her house and still not arriving when it should have, and then when she did get it, it was broken because even though marked 'fragile' she saw the delivery guy kick it across the back of the van. Yes, all unacceptable, all legitimate reasons to complain and good reasons for us to try and fix things, and compensate her. That wasn't the issue.
Her over dramatics were.
Quoting the last line of the email here, "If I can't even rely on [NAME OF COMPANY] to deliver a lamp shade without all this trouble, it must be the end of civilization as we know it!"
Worrying because the email wasn't sarcastic, so I don't think she's joking... I think she actually believes civilization entirely relies on goods bought online arriving in a timely manner. Because we all know late post means we descend into madness and cannibalism.
May all your customers keep things in perspective.