For those of you that don't know, at Soul's we have a recurring promotion known as Soul's cash. Basically, for every $50 you spend (before taxes and after any discounts/coupons) you get $10 in Soul's cash (it's basically free money, there's a barcode on the back that will take whatever the amount of Soul's cash you have off your purchase).
HOWEVER, if you return anything bought with your Sou'ls cash, you don't get the full amount of your Soul's cash. Let me repeat that, you DO NOT get the full amount of your Soul's cash back, because... you know, you're returning shit. It's not like we do this to punish people. That's just the way it works, once the return is processed, the system (as in the system set up by corporate) automatically withholds a bit of your Soul's cash.
So, with that in mind, a woman comes in last night and is making a return. My coworker (who I'll just call S for lack of not having a better nickname for her), is patiently explaning to this "woman" why she's not getting the full $10 in Soul's cash back. She explains this to Bitchy McBitchalot over and over and over and over again.
Bitchy keeps complaining that she should get the full $10 in Soul's cash back because she's making a return (just for the record I should state I've heard CS explain this to other customers, and none of them have ever complained). S even turns the register screen around to show her that it's automatic.
S: Look, it's automatic. I can't override it. I can't make the register give you the full ten dollars back.
Bitchy: But you (I think she meant the store in general, not S directly, but you know crustys, they'll blame whoever is in front of them, regardless if dealt with them before or not) gave me the $10 in Soul's cash! I used it to buy these, now I'm returning them. I should get my Soul's cash back!
S: I'm trying to help you here --
Bitchy: NO YOU'RE NOT TRYING TO HELP ME! I JUST WANT MY MONEY BACK!
S: Ma'am, I'm trying to tell you, there is nothing I can do, it's store policy. I'm sorry, but that's just how it works. I'm not sure how else I can explain it to you.
Bitchy (finally giving up after ten minutes): Fine, just give me my money back.
The kicker? She was arguing over a TWO DOLLAR DIFFERENCE! The items she bought were on clearance. So she was only getting four dollars back instead of six. The next person in line looked at S and said "I'm sorry you had to deal with that."
And apparently that wasn't the only one. Another customer earlier in the day got into an argument with Perky over the same thing. She made a return and wanted to know why she wasn't getting her full $30 in Soul's cash back. When Perky explained it to her the crusty told her "No, you're wrong."
Yes, the crusty was telling the fucking store manager that she didn't know the policy for the store she's worked at for 17 years.
Makes me glad I'm working price changes for the next two days. I don't think I could deal with these idiot crusties right now.
-Son of Thrognar (formerly NC Tony)