We had the customer from hell last night. And not for the first time. Allow me to explain.
This woman comes in all the time and waits until the last minute to start shopping. Intentionally. Once she hears the "We close in 15 minutes" announcement, she starts loading up her cart with thousands of dollars worth of merchandise. For an hour. It literally took ONE FULL HOUR from the time she started shopping until she left. Forty five minutes of that was spent arguing with her boyfriend/husband/poor asshole who's with this Hellbeast over rings. Which they ended up buying both of. Total spent. $2500. Sounds nice, right? Worth it?
She does this ALL THE TIME. Every single manager and sales associate hates her. They go out of their way to avoid her. Anyone who gets stuck with her suddenly forgets all their customer service skills. Mama said if she's gonna be rude to us by shopping on our time, there's no reason to be nice to her. I asked Mama if I could clone her and send her out to you guys. Even Gilbert (the store manager, so nicknamed because of his resemblance to Gilbert Gottfried except for the squinty eyes) has told her she needs to stop doing this shit. And he's one of those managers who wants to make every customer happy. HE hates her. Oh, I almost forgot the worst part. She had... I hope you're sitting down for this... $600 of Kohl's cash. All of it expired. All of it signed off by someone (probably a DM, who has an office in our store) as being allowable. I should also mention that our registers (by corporate rules) shut down 30 minutes after we close, so Mama had to manually override the last register and re-open it so Hellbeast could pay for all her shit.
90% of which she will return. This is the other problem. She'll buy thousands of dollars of merchandise and then return most of it. Mama said if it wasn't for the fact we had overnight price changes last night, she would have kicked her out. Even telling her, "We're open 15 hours a day. What you're doing is selfish and rude." Did this bitch care? Of course not.
Then Hellbeast even had the nerve to say "If I hear anyone complaining about wanting to go home, I'll just drop everything and leave." I wish I had known about that. I would have fucking said something. Seriously, we WANT you to leave. EVERYONE HERE HATES YOU!
I even asked "Can't we just ban her if she does this all the time?" Trouble (so nicknamed for the playful way we antagonize each other) said we have to catch her doing something wrong. I said "Like coming in to shop right before we close, keeping us an hour after closing, using expired Kohl's cash and returning 90% of what she bought? Make me manager just for one day, I'll slap an irreversable lifetime ban on this bitch.
I told my coworkers "That is why so many retail workers hate their jobs."