We are proud to present a Retail balls Award to the Guest Services Slave who takes an irate custy down a notch.
A distinguished older man buys $98 worth of baby items. He hands me a gift card. The gift card scanned at $15.
So I said, "How would you like to pay the difference?"
He looked at me confused, "But it says $100."
I look and sure enough the gift card (in the "to/from/amount") section has "$100" written in black marker.
"I'm sorry, but it's coming up as $15." I say in my sweetest retail voice. "Do you have another form or payment?"
"BUT IT SAYS 100 RIGHT THERE! DO I HAVE TO GO TO GUEST SERVICES?!"
Not sure if he meant it as a threat, but I said, "That might be best. I have done all I can."
The Guest Services girl was tougher than me and within 30 seconds I saw him get on his cell phone, hang up- and mutter something to the guest services girl.
The guest services girl then walked him back to my lane, "He's going to be paying with a credit card."
Needless to say, I was impressed.
Much love to all cashiers and people with the balls to make custys realize when they are being idiots.