When my petrol station changed hands, a lot of people didn't get that; even though it was the same staff we were a very different company. We don't take AmEx and we don't take any vouchers or coupons at all.
A lot of people would get their newspapers along with their fuel and many of them got very upset when we shook their little worlds and would be very vocal about it.
One particular chap was a real blusterer, he was an older man, I won't say gentleman because he really wasn't. He was sweetness and light as he told me which pump he is on and hands me a newspaper and as I am ringing it up he also hands me a coupon for that paper. I politely and apologetically say that we don't accept them and he erupts. Mount Vesuvius in action.
Older Man: "You've always taken these before!"
"We're a different company now, sir, I'm sorry but head office has refused all coupons and vouchers." I'm trying to be polite and smiling.
Older Man: "You aren't a Coup? You still have the same signs!"
Me: "No, sir, we don't."
Older Man: "You are lying! I saw them!"
Older Man: "So what company is this?"
Me: "It's an Irish company called Petrofuel, sir.
Older Man: "So who pays your wages?"
Me: "Petrofuel, sir, it's an Irish company."
Older Man: "Who do you pay your taxes to?"
Me: "I pay my taxes to the government, sir."
By now I have a big, shit eating grin on my face and my voice is sickly sweet. He is not getting any joy from me and I am not budging an inch. He grudgingly pays and actually stomps out, like a little boy.
I watch him go and he is walking all over the forecourt looking for one sign, just one, that this is not a Coup. He didn't have any luck at all. Oddly, I never saw him again.