Hello RHU! It's been a while, haven't had too much to write about or time to write it recently, but now I've got a couple of things that are just making me shake my head, and a question, in this order; The Stupid, The Rude, and The Ruder.
A couple comes in wanting to look at a certain model of car that we have in the showroom, but refuse a salesperson. I direct them to the car and they go to sit in it. Two minutes later, the car starts up. The car is right next to the manager's desk so they're yelling at the people to turn it off, but they just look confused. After about 30 seconds a salesperson goes over, opens the door and shuts off the engine.
When questioned, the customers at first tried to deny that they had turned on the car. Then, they tried to say that they just wanted to hear how the engine started. In the showroom. Where it can cause a buildup of carbon monoxide, creating a health risk for themselves, the workers and all other customers in the showroom. Wow.
A woman walks in with a salesperson she met outside. He directs her to me so I can get her name and phone number. I have to ask her for her name twice because she was paying too much attention to her phone. I then have to ask her how her last name is spelled twice because she was mumbling and still looking at her phone. Finally, I find her in the system and ask if she wants something to drink and she replies, "No thanks, I'll... (mumbling)."
The last thing I do is tell her about a special offer our dealership does on our cars that's actually pretty important to the customer. She doesn't look up from her phone once while I'm talking to her. She never met my eyes. I'd heard about people like that, but this was my first encounter with one.
And finally, The Ruder.
Now, I'm not exactly small-chested but I try to dress somewhat conservatively. Today, my shirt is a bit lower cut but still appropriate. Still, I have had three men come in and try to blatantly stare down my shirt.
My coworkers have also pointed out my breasts and discussed them. We joke around sometimes about what I'm wearing, but it makes me very uncomfortable when they just try to stare down my shirt.
Is there a polite way to tell customers to please raise their gaze? They often aren't at my desk for that long, and it's my job to be as friendly as possible, so I need to avoid a complaint as much as possible, but it needs to stop.
Until next time, RHU!