From an RHUer who is in self-checkout hell:
Observations from working u-scan:
If a machine goes down, needs tape replaced or I have to help someone, there will always be at least three other people that need help at that exact moment.
If the machine is down or still being used, someone will still try to use it and not look at the screen.
If a customer asks me a question and I tell them I don't know, they will always ask again thinking the answer will change.
If the machine tells a customer to do something, the customer must always do the opposite.
If I tell them something, they ignore me and do the opposite.
When the machine is printing their receipt, a customer must ask "where's my receipt?" because apparently in their little world, time exists in a different way and everything happens in nano-seconds. According to customers, it's my fault the laws of physics exist and I have to bend them.
Someone kill me, I'm on day four of a six day week and I've been held over late the past two days.
Getting so close to someone on u-scan, you brush arms with them, like not just arms, arm hair. I swear if one more person refuses to move out of my goddamn way on u-scan I'm pushing them or eating garlic and smoking cigars on my breaks.