I work in a Call Center that takes tenants maintenance complaints.
Keep in mind the building management company I work for manages over one hundred apartment complexes.
I HATE when a tenant calls and after my long annoying greeting says simply, "Apartment 202." Then they get all pissy when you ask the complex or their name or account number.
WTF people I have no idea who the hell you are. Also, stop yelling at me because your toilet is clogged. It's not a problem I can fix. I have to find out where you are, so someone can be dispatched who CAN.