So I've been working at the Popular Canadian Coffee Chain for five weeks now and I have to say, it ain't getting better. Sure, it's not so exhausting now, but there's a surprising mental toll that wasn't present at the ice cream store I worked at a couple years back. But that's not actually why I'm writing this.
One thing that pops up weirdly often is people ordering an ice coffee when they actually wanted an ice cappuccino. Most people apologize when it happens and they either take the coffee or they pay the extra for the cappuccino. It's kind of irritating, but most people are polite about it.
But this guy was not.
He came in and ordered what I thought was an ice coffee. So I confirm it with him (that was a small ice coffee, correct?) and ask him to look at the screen because it was really loud from the construction so I couldn't hear him that well, and he said that was his order.
I go make it for him and when I give it to him, he looks at it like it was a dead rat and said "Did you think that someone like me would drink an ice coffee?"
Bear in mind, this guy was like 50 and wearing a three-piece suit. Once you're over 15, age is not a good indicator at all of what people like.
But what he said next made it really stupid. "I ordered an Ice Cappe."
He then said "You really need to pay more attention to what the customers say."
And I snarked back "I did ask you to confirm the order, twice. It's very loud in here and I have a hearing loss so I need you to make clear what your order is." (And this should be done anyway. Being clear when you order is a massive help, much better than all the people who literally whisper their orders. You're getting coffee. No one cares, you don't need to make it a secret.)
And then he said something downright awful. "Quit arguing about it. Acting like that is so gay, just fix your hearing. Mind over matter and all that," and he walked out.
And this guy was 50! I've never encountered "ablest" language in a context that meant anything, but really?
Honestly, he was one of the worst customers I've ever had. The other bad customers were dumb or ignorant, but this guy seemed to go out of his was to be hard to work with. And it's becoming increasingly obvious that he was trying to scam us. Over a dollar.