From: Reed26

For several years, I worked as a gas station attendant/eventual manager of a gas station connected to a grocery store. My kiosk (the box) was small, about 10x10 filled to the top with merchandise, so shifts in the box were usually done solo, with about a 90 minute overlay for breaks and such.

My store I managed had 5 pumps setup, one directly in front of me, and 2 on each side in a row, so a total of 10 active customers at any time. There was a large space between my window and the pump in front of me for merc/queues to form up. Being that we weren't an actual department of the grocery store, I didn't have a specialized nametag to show I was the manager, and at 5 feet tall and 21 years old, most non-regulars passed me off as just some high school graduate wanting to make a few bucks.

We have a loyalty card program at my store: scan your card, 3c off a gallon. Spend $100 in store, you get 10c off a gallon, easy enough right?

Its friday, about 2pm, by far the busiest time of the week (my 11-7 shift on friday pulled over 10k in cash alone), and Im dealing with my stream, scanning cards, explaining to people they dont stick their card in the receipt receptacle, nothing too crazy.

This woman, however, comes up and says shes not getting her 3c off. I asked if she scanned the card, she said no, so I told her how to scan her card and she went on her way.

About 10 minutes later she bombards my queue of customers, screaming her head off that my pumps have ripped her off and she demanded to speak to a manager.

So I give the whole, "Well ma'am I am the manager, I'd be happy to help after these customers," but she was defiant. She parked herself in front of my kiosk and demanded I fix this.

Now gas at this point was 2.50 exactly. She's yelling that she didnt get her discount. So I ask for her receipt. She slides it in and I see shes got her gas at 2.47/gal, so I assume she's bitching because she didn't get the 10c off. So I tell her that my computer can't look into her store card points, but if she'd take it to the customer service center in the store they can fix it and refund her.

And in all seriousness, she looks me dead in the eye and says "No, I didn't get my 3 cent discount! 2.50, minus 3, is 2.46, you're trying to scam me!"

At this point shes starts attacking (verbally) the customers who are all laughing at her and trying to make her understand that its in fact correct and she's wrong. We have a one way speaker so I call the manager (who Ive known since I was 7) to please come get this lady off of my station.

It takes about 5 minutes for him to get there, and the whole time she's ranting on about how everyone who was defying her needed to go back to school because they clearly can't get their shit together. I can't even ring up customers anymore because of how crazy this has gotten. I have bullet proof glass but I still had a feeling this lady was gonna come after me.

I was holding up fingers, a calculator, tally marks, and she still wasn't convinced.

My manager (6ft 10, btw) arrives (he's outside my box, which means he's there on the floor with this screaming banshee) and before he can even say a word, the lady just starts into a diatribe of everyone and how we're all a bunch of "southern fucknuts who cant do math". She demanded that I be fired on the spot, because this white girl (she was black, my manager and I are white) is just trying to single her out because shes black and that it was racism, to which 90% of the crowd just rolled their eyes.

My manager calmly leaned up to my window and asked for her receipt (just to prove he was interested) and finally just starts laughing as hard as he can, and he's immediately joined by the now 30 something customers who swamped my line. The lady was so irate she made a go at my manager, to which at least 5 of my customers tackled her straight to the ground.

One of my regulars who happened to be a cop, finally made his way through and goes, "Lady you're just pissing me the hell off," and arrests her for disturbing the peace, and my manager informs her shes banned from the store and heads into my box. For about an hour we laughed and joked about how we should be wording out the incident report and how he appreciated that I (mostly) kept a straight face, even bought me lunch and gave me OT for the day.

--Reed26