I was scheduled to work a full shift on Christmas Eve, which is a very busy time for our grocery store. This can also be stressful for some customers as it is very last minute preparation for the holiday.
This was my first Christmas as a checker, and I had heard a lot of the horror stories about how customers were more rude this time of year. When I walked in, I was nervous to start my shift. As it turns out, I had no reason to dread working this holiday after all...
I witnessed numerous acts of kindness.
I had a lady come up to my till, with a cart of groceries. I had scanned it all, and bagged it and she went to pay, and all of her cards were declined. Another customer, offered to pay for the ENTIRE order. It brought that lady to tears. The customers shared a hug and a Merry Christmas. I was at a loss for words. I tacked on every reasonable discount onto that other customers own order.
I watched another one of my customers purchase a gift card and give it to another customer out of thin air.
Lastly, I served a sweet old lady who looked like she was on one of those mobile dialysis machines (not sure what it was). She had just recently purchased a box of cookies and she handed me one and wished me a Merry Christmas and thanked me for working that day. The very same lady was helped by another customer out to her car with her groceries.
In conclusion, the holidays can bring out the best in people and I was glad to witness it first hand.