One time this woman got pissed at me because SHE made a mess of her drink in her car after she drove off, telling me it's my fault for not giving her napkins.
We don't normally give out napkins for drinks unless you ask. Do you need a sippy cup?
Then she got more angry telling me I need to get her wet wipes.
I said, "We don't have those but I can wet a napkin for you."
She looked at me as if that were the most ridiculous thing to do in the world.
She's actually tried to sue us... because she spilled hot coffee on herself. She didn't win, because she failed to prove that he was actually harmed by the coffee, or that it was in any way our fault since all of our standard precautions were followed before handing it over.
And yet, she still continues to spend money here. I honestly hate the entitlement from some people.