I work at a grocery store in The Netherlands. Here the drinking age is 18. My store takes this VERY seriously. We have to ask everyone who we think is younger than 25 for an ID. Headquarters (is that the name for it in English?) routinely sends 17 year olds into our store to try and buy alcohol to check if we'll accidentally sell it. Accidentally selling it to someone underage results into immediately being fired. Our store has a phone number that only employees are allowed to have. All of the store phone numbers, HQ numbers etc are 'secret'. The only phone number that customers know and can call is the customer service.
There was a woman at my register who seemed younger than 25, who was buying wine, so naturally I asked for her ID. The woman will be LL (lying lady) from now on.
LL: "No! I don't have to show you my ID! I already called HQ yesterday and they told me that you could just sell me the wine!"
Me: "I'm sorry, but the rule is that I have to see your ID before I can sell you it."
LL: "That's not true! I called them yesterday! I don't have to show you anything!"
I knew this woman wasn't going to listen to me so I just called a manager to come help me. So in comes the manager.
Manager(m): "What is the problem?"
LL: "I was here last week to buy wine. You guys didn't sell me it because I didn't have my ID on me. So yesterday I called HQ to complain. And THEY told me that I could buy the wine without showing my ID today as a sorry for what happened last week! So demand that you sell it to me today!!"
I could see on the managers face that he knew that she was bullshitting.
Manager: "I'm still not selling you the wine, today."
LL: "BUT THEY TOLD ME I COULD."
M: "Okay, but I'm still not selling you the wine."
LL: "But I talked to them! They're your bosses! You HAVE to listen to them."
M: "Yes, I have to. But I'm still not selling you it."
LL: "But I called yesterday!"
M: "Okay, but I'm still not selling you it."
She looked very defeated. The manager just kept staring at her with a straight face waiting for her to give up.
LL: "I'm going to leave now and immediately call them again! You're all going to get fired!!"
She storms out of the store without buying anything. The manager turned to me and said that he was pretty sure that HE didn't even know the HQ number since it's that secret.
Don't know how that woman thought that we were going to fall for it.