I work for a big blue supercenter bakery in Canada. We just opened up the fresh and grocery section last month to everything is still relatively new.
Onto the story: we're still trying to get organized and develop a system that works for us here, we just got a new freezer so we now don't have to share with the dairy department. Five of us were in this morning so my coworker thought it would be the perfect time to organize and clean all the freezers and refrigerators to get all of our stuff in one place. I had been running back and forth between the bakery freezer and the back freezer, taking things up and labeling them to be organized.
Now if there's one thing you need to know about me, it's that I HATE the freezers. They're cold and I'm afraid to get locked in.
To get into our bakery freezer, you have to go in through the refrigerator. I had the fridge door closed over but not shut and I was about to shut it and go into the freezer to put stuff away, I decided to test the emergency latches first to make sure I wouldn't get locked in. The fridge door worked just fine but the freezer door was broken. I easily could have been locked in and had to stand there screaming til someone came to help.
The first thing I did was warn my coworkers that the latch is broken and not to shut it all the way on the inside. Then I informed my manager, we have four managers on duty today and I told the first one I could find.
She pretty much didn't care at all and told me to go find manager number 2 to fix it. I couldn't find him and after a lifetime of paging managers, managers 3 and 4 came right in and helped me out and showed me how to fix it.
It's a safety hazard and they dealt with it as they should have.
I just can't get over how one of them just didn't care. It's a -23°C (-9.4 F) freezer, you could very easily get hypothermia if you're in there too long.