Now, before I begin, let me just tell all of you my biggest pet peeves when it comes to just society in general. Basically, if you're going to flaunt how much you make and/or spend, you've lost my respect. I do not see the need to put a number on yourself, as it makes it seem that you need to be higher than me. /Rant over.
Today, I'm over by the basketball shoes trying to figure out what needs to be displayed. At my store, we all have headsets to communicate since it's a large store. I love having this because we get to share what we're observing of crazy/weird/funny customers and not have to worry about who's hearing it (of course, you must do this out of earshot of customers. I usually head to my backstock). As I'm working on stuff, I hear tons of chattering on the radio and I turn it up. It's a conversation between an coworker on the Sales Floor, one on the Register, and my Store Manager (SF, R, and SM, respectively).
R: "I already yelled across from my register to get his hand out of the glove steamer, but can you go over to tell this man to stop. I don't think he's listening to me"
SF: "Yeah, I'll go over."
SM: "SF, make sure that he gets away from the machine. I'm not filling out any incident reports today".
A while later...
SF: "Hey SM, this guy is being ridiculous. He said he wants to test the steamer with his hand. I just told him to stop or leave."
SM: "Whatever gets him to stop. If he has a glove that he wants steamed, he can pay for it. Other than that, you're right."
A couple other coworkers keep talking back and forth on how they can't believe how rude this guy was being. I turn down the volume again, since I have some customers who are talking to me, and frankly, I can't concentrate on low-talking customers when someone's chattering in my ear.
Later, I go to print something in the department next to me, and make it two steps back into my department before I see this man, demanding to know whether I worked in footwear. I didn't know this at the time, but it was Hand Steaming Man, and henceforth shall be named as such.
Me: "Yes, I'm sorry sir, I had to step out for just one short moment to get something printed. What can I help you with?"
HSM: "I need shoes."
Me: "Okay, can you show me which one and I can help you find a size."
HSM: "Are you the manager?"
Me: "No, I'm just a footwear associate."
HSM: "Well after we get shoes I need to talk to a manager."
Me: "I can do that sir, can I ask the reason regarding this inquiry?"
HSM does not respond. For whatever reason it still didn't click that he was that customer from earlier. I thought I was getting in trouble for leaving my department for what had to be one minute.
After he gets the shoes, he demands to speak to the manager. I inform him that we have three managers and if he would like to speak to one in particular, and he said "the most powerful one."
I'll just paraphrase the conversation since he literally said over and over the same thing.
Basically, he started off with saying that he spends thousands of dollars at our store. (Immediately lost credibility with me.) He said that he wanted to test out our new machine to make sure it was alright, and was screamed at by someone at the register. He then proceeded to explain on how rude the Sales floor associate was to him and how he should be fired.
My manager stays cool, and explains that we are looking out for him to make sure no one gets hurt. To add, he noted to the customer that only trained employees are allowed to touch the machine, so a customer is definitely not the exception.
The man is not satisfied that my manager is not commenting on how the employee acted towards him and threatens to call corporate and tell them how terrible we are here.
My manager still maintains his cool and says that he will address the issue.
My Store manager says over the radio, "Man that guy was messed up. Don't worry, SF, you can't reason with stupid."