I used to work in a little hut that sold gifts, engraving, and keys outside a major chain department store. One day a customer walks in and tells me he has some items to be engraved, an oil cup, a micrometer, and two 12” steel rulers that he is giving as gifts. OK, pretty weird, but why not?
He fills out the work orders with what he wants to be engraved on each item and I tell him that it will be about an hour until they will be finished. He says, “Ok. Can I leave this shopping bag with you while I am gone?” I tell him that this is a really small shop and that I really do not have anywhere to put it. “Ok”, he says and after I turn around to start his order he leaves.
About 2 hours later it is break time so I hop to the customer side of the front counter and what do I find, his shopping bag, which I then tote into the main store so they can put it into their “Lost & Found” bin. This is my first inkling than this transaction is not going to go well.
Fun fact, anything left in the in the shop by customers over 6 months is considered abandoned and shipped off to the corporate warehouse for reconditioning, recycling, or disposal.
5 YEARS PASS…
A customer walks into the shop and asks to pick up his engraving so I ask him for his claim slips, he tells me he does not have them. OK, no problem, tell me your name and I will check the signatures on the orders I have. I check the 3 orders in the bin and none of them have his name. “I am sorry sir, they do not seem to be here, are you sure that this is where you left them?
“Absolutely,” says the customer. So I ask what is in the order and he says, “An oil cup, a micrometer, and two 12” steel rulers.”
(Uh oh, I really hope that he does not recognize me (I did not recognize him) or expect me to remember an order from 5 years ago. I am covered because the 6 month pickup limit is clearly printed on the work bag. I just do not want to deal with the whining about how I did not store his stuff for an extra 4.5 years.)
I say, “I do not remember that, how long ago did you leave the order?”
He says, “Oh, about 5 or 6 years ago.”
“Well I am sorry sir but you have no claim slips and our pick up limit is 6 months and I have no record of your order. Why did you leave it here for 5 years?”
“I was in prison.”