This has happened a few times and I hate it everytime. We close at 5:00pm sharp. Doors locked, lights off, I'm in my car and down the road by 5:02. I get a call at 4:58pm, customer wants to come in to pick up product but are still "10 minutes" away and they want us to stay here past close for them.
I've done it a couple times for people who are a couple minutes away, like they're up the road at the stop light and will actually be here within a minute or two.
Those who say they are still on the freeway and 10 minutes away is almost always going to be longer than that. Not only that, but once you wait past close for them to get here, then you have to wait for them to finish their business and leave and who knows how long that will take.
First of all I don't get paid past 5:00pm and second of all, I do have my own life and schedule and would like to get home to my own family.
I just don't get these people who can't get here before close and think we should just wait around for them at risk of being late for own activities. We are open for 8 hours every day and I am here for 9 hours. I want to go home!