So, I'm frequently the MoD at RetailStore. I have so many stories! But this one sticks out in my memory.
My store has a small jewelry counter, and a decent selection of typically deep discount jewelry. The One Rule of jewelry sales here is No Price Overrides Ever.
No problem, right? I have great associates who will simply perform a price check on their register at the counter to inform any customer of the accurate price for that particular piece. 99% of jewelry transactions proceed without any issues doing it this way.
Flash to Christmas 2015. Normally, all jewelry sales are rung on the jewelry counter's register. But, holidays, busy, customer has more shopping to do. No problem, associate takes customer's selections (4 crosses on chains) to be held at the service desk.
Jewelry Woman (JW) rides off on the motorized cart to complete her shopping.
A while later I am called to the desk to assist my desk supervisor. She used the "get up here now" signal. So I'm hustling. The following conversation ensues.
M: me; JW: Jewelry Woman.
M: How can I help you today ma'am?
The sale price she mentioned is only for the jewelry in a particular case, and I can clearly tell that the ones she chose came from a different case.
M: Well, sale price only applies to items in that specific display case. There are several nice options there. I am unable to sell you these items for that price.
JW: YOU HAVE TO SELL THESE TO ME FOR SALE PRICE! THAT SIGN IS POSTED FOR SIMILAR ITEM!
Whoa, that escalated quickly.
M: I cannot sell these to you for that price.
Now JW cues the waterworks, thinking that my ability to change the price will magically appear if she cries.
JW: You people are all the same, trying to take advantage of your loyal customers. I'm on a fixed income, and I still spend $$ in here all the time. Can't you please let me have these for sale price?
JW: WELL FINE THEN I DON'T WANT ANY OF THIS. I'LL JUST GO TO MAIN COMPETITOR! THEY'LL SELL ME WHAT I WANT FOR THE PRICE I WANT TO PAY! I WANT YOUR NAME! I'M GOING TO COMPLAIN TO CORPORATE ABOUT HOW YOU HAVE TREATED ME HERE. YOU MADE ME FEEL BAD AND MADE PEOPLE STARE AT ME!
M: of course ma'am my name is InspectGadget88 and this is store X and the number to call is [number]. Have a nice day!
JW leaves, and I call my store manager to give her the heads up that a complaint is probably going to come through about me. It does, but I get a "good job, you did what you're supposed to" instead of getting in trouble.
But seriously, this woman changed modes from yelling angrily to tears running down her face that it was like watching Jekyll turn into Hyde.