This happened a few days ago. I work at a cell phone retailer that has several ways you can pay a bill in store. We have systems where we can look up your account on a tablet to see a more detailed bill breakdown or a bill pay system where we just type in your number and it shows how much you owe.
Customer (40 year old man) walks in while we have a small line and sits down to wait. 5 minutes go by and he starts to get pretty agitated. 10 minutes go by and I finish up with my last customer and approach him as he is almost visibly angry.
Me: hey sir, how can I....
Me: (not having a tablet in my hands or be anywhere near the computer) ok. What brings you in today.
Customer: I just TOLD you I need to pay my bill. 353-444-3534
Me: um... alright, let’s just go to the computer over here. (Walk over to computer and pull up the system). What was your number?
Customer: seriously!? 353-444-3534
Me: it’s not pulling anything up, are your sure that’s your number?
Customer: yes of course! I pay my bill here every month! Why can’t you people ever just do your jobs!?
Me: let me pull it up in our other system. (Go get tablet and try to pull it up.) Sir it says you don’t have an account with us.
Customer: WHAT THE HECK DOES THAT MEAN!? WHAT DID YOU MESS UP THIS TIME!?
Me: let me see your phone sir.
Customer: why do you need to see my phone to pay a bill!?
Me: I just want to check something. (Customer hands me the phone). Sir you have Verizon. You need to go down the steet.
Customer: this IS Verizon.
Me: no sir, this is _____. (Points to my shirt, the wall, and the sign on the front door).
Customer: mutters “why can’t you ever just do anything right” as he walks out the door
I’m still not sure if he was asking me or himself when he left