Greetings Curious Scroller,
If you've never landed in this part of cyber space before, you have taken a hard, fast plunge into the fiery depths of work hell. RHU is dedicated to giving the service worker a voice. If you are an angry customer, a corporate suite, a homophobic race-hater, and you don't like skull masks or swear words, this blog isn't for you. Click away now, before your ears bleed and your eyes explode.
I'm Freddy, Crypt Keeper of Retail Hell Underground RHU -- a place for service slaves to have a voice, tell their story, support each other, or just have a chuckle about the insanity of working in the 10th Circle of Hell! I'm also the author of "Retail Hell," the funny memoir about life as a handbag sales associate at an upscale department store! The sequel, "Return To The Big Fancy," has just been released in hardcover and e-reader and is available wherever books are sold!
From Huff Po:
A legally blind man was kicked off a US Airways flight Wednesday night after crew members grew upset over his seeing eye dog, Doxy. Also given the boot? About 30 other passengers, who effectively mutinied over the man's treatment, causing the flight to be canceled.
In an interview with ABC Philadelphia, Albert Rizzi explained that after the flight took more than an hour to take off, his dog became restless and moved out from under the seat in front of him to curl up under his legs. At that, he says a flight attendant instructed him to move the dog, which he attempted to do.
"[The flight attendant] came back and said to him, 'You've got about a minute to get this straightened out,'" one passenger recalled to ABC New York. "And he tried to do whatever he could, and she went back to the front of the plane. We were taxiing like we were going to take off. And at that point in time, we're about to take off, and all the sudden the captain gets on the PA and says we have to head back to the terminal."
The airline told NBC Philadelphia that Doxy had walked into the aisle, a statement Rizzi denies. Either way, the plane returned to the terminal, where Rizzi and his guide dog were escorted off.
Once other passengers realized Rizzi was getting kicked off, however, they started to voice their disagreement.
"When we, the passengers, realized what was going on, we were, like, 'Why is this happening? He's not a problem. What is going on?'" passenger Frank Ohlhorst told ABC Philadelphia. "And we all kind of raised our voices and said, 'This is a real problem.' The captain came out of the cockpit and he basically asked us all to leave the aircraft."
The flight was subsequently canceled, and many passengers traveled from Philadelphia to Long Island, N.Y., their intended destination, via a bus paid for by US Airways.
In an emailed statement to The Huffington Post, US Airways says Rizzi "became disruptive and refused to comply with crew member instructions when the flight attendant asked him to secure his service dog at his feet. As a result of his disruptive behavior, the crew returned to the gate and removed Mr. Rizzi and his service dog from the flight."
As for Rizzi, he says he's grateful for the support of other passengers.
"These people, all of them, got on a bus and drove 3 and a half hours from Philadelphia," he told ABC Philadelphia. "They could have stayed on the plane, but they chose not to. I'm so humbled."
I never in a million, trillion years ever thought I would be posting a safety video from an airline, let alone liking it! But Virgin turned me! It's not only done well and clever with great performances but just when you think it needs to end, and something LOL funny happens. The singing, dancing, and humor are big payoffs making it memorable. I still have the life jacket scene in my head!
United Airlines has been fined $1.1 million by the Department of Transportation for 13 lengthy flight delays that occured on a single stormy day at O’Hare International Airport last year.
It's the largest fine assessed by the government since a rule aiming to limit long delays went into effect in 2010. Still, it’s less than half the maximum possible penalty.
Under the rule, airlines can be fined up to $27,500 per passenger if a flight is stuck for more than three hours. There were a total of 939 passengers on the 13 flights, with a potential maximum fine of $2.6 million.
The affected United flights were all stuck on the tarmac on July 13, 2012, a day that severe thunderstorms and lightning hit the Chicago area. The storms caused massive traffic disruptions at the airport.
The delays by United and the regional airlines that fly under the United Express banner lasted between three hours and two minutes to four hours and seventeen minutes.
The rule requires airlines to give passengers the opportunity to get off the plane if takeoff is not imminent within three hours of doors first closing at the gate.
The DOT said that while United had a contingency plan for tarmac delays, it didn’t implement the plan on the day in question. DOT also said the Chicago-based airline’s plan was inadequate to account for weather emergencies where there are often many planes on the runway and few open gates.
The Transportation Department’s enforcement office also said United failed to contact airport personnel or other airlines for help during the situation. Making the situation worse, DOT said that two of the planes’ bathrooms were not working during part of the delay.
The $1.1 million fine consists of $475,000 United will pay the Treasury, $185,000 to impacted travelers and $485,000 to put in a system at O'Hare that will keep track of all its planes when they're on the ground.
United said in a statement that it is “committed to complying with the tarmac delay regulations and we continue to improve our procedures while maintaining the safety of our customers and co-workers.”
Are they even real flight attendants? They look like it....
And what was the point of the bath tub scene?????
If they do work for British Airways, I'm sure they won't be working their soon....
From The Mirror:
A raunchy striptease video made by two women purporting to be British Airways stewardesses has become an internet sensation.
The wet and wild tape begins with the two blondes getting into a bath in their full uniforms before one showers the other down.
Giggling and laughing, the naughty air hostesses then decided to ramp up the action.
One hitches up the other's skirt to reveal a pair of sexy suspenders, then rubs soaps ALL over her body.
The star of the show then proceeds to strip to her underwear, sliding off her skirt and blouse with a little help from her female accomplice.
Perhaps aware their antics are pushing the boundaries, the pair return to the more mundane activity of washing hair until the cameraman (or woman) decides to call it a day.
The eight-minute video, entitled Sexy Two Air Hostesses in Uniform has no words just music, but has been viewed more than 115,000 times on YouTube.
But it might be time for the protagonists to hit the runway, as their employees have failed to see the funny side.
A British Airways spokesman said: “We’re aware of the video. Investigations continue to establish their identity.”
And he'll have a book and movie deal by the end of next week!
MINNEAPOLIS -- MINNEAPOLIS (AP) — A 9-year-old Minneapolis boy was able to get through security and onto a plane at the Minneapolis-St. Paul International Airport without a ticket, an airport spokesman said Sunday.
Security officials screened the boy at airport shortly after 10:30 a.m. Thursday, Metropolitan Airports Commission spokesman Patrick Hogan said. The boy then boarded a Delta flight that left for Las Vegas at 11:15 a.m.
The flight crew became suspicious and contacted Las Vegas police, who met the crew upon landing and transferred the boy to child protection services, Hogan said.
Video also shows the boy at the airport Wednesday, Hogan said. He grabbed a bag from the carousel and ordered lunch at a restaurant outside of the security checkpoints, Hogan said. He ate and then told the server he had to use the bathroom, left the bag and never returned to pay. The owner of the bag was identified, and the bag was returned to him, Hogan said.
Delta and the Transportation Security Agency said in separate statements that they were investigating.
The boy was expected to return to the Twin Cities, but Hogan didn't know Sunday if that had happened yet.
United Airlines confirmed Friday that it will add four more seats to its regional jets, through the reconfiguration of cabins and the addition of thinner seats.
The Chicago-based airline announced on Thursday it will install a thinner seat design on about 500 planes that fly throughout North America, mostly regional jets.
On Friday, a spokeswoman confirmed details of a note posted on a popular online aviation blog that detailed a reconfiguration of the airline’s most popular regional jet, the CRJ700. The company plans to cut the size of the more-expensive and roomier Economy Plus section in half to 16 seats, while the number of seats in coach will rise to 48 from 28. First class will remain the same with six seats.
In total, the planes will have 70 seats up from 66. The legroom for each seat will remain the same, United said.
The ability to add more seats -- even just four -- will be a revenue driver for the airline because it can carry more customers without adding flights. Although at the same time, it will have more of the cheaper coach seats and less of those economy plus seats passengers have to pay a premium for.
The thinner seats are much lighter than the ones they are replacing, United said, which will also allow it to save on fuel costs.
The seats appear to be the same width as United's current ones, but the backs and bottoms are not as thick. The Chicago-based airline refused to comment on the actual dimensions of the seats and how they compare to the current ones.
United says the seats provide more ergonomic features and cushioning for fliers, as well as extra seatback storage. They will also allow for a more consistent look across its domestic fleet, a spokeswoman said, through the addition of these new leather seats.
United is introducing the new seat design first on its regional jets operated by SkyWest Airlines, the smaller aircraft that run many of the shuttle flights between major cities, often frequented by business travelers. It expects to add the new seats on the rest of the regional fleet next.
Ultimately, United plans to install 60,000 seats on more than 500 aircraft, 400 of those in two years.
ACTUAL COMPLAINTS RECEIVED BY “THOMAS COOK VACATIONS FROM DISSATISFIED CUSTOMERS” :
1. “I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts.”
2. “It’s lazy of the local shopkeepers in Puerto Vallarta to close in the afternoons. I often needed to buy things during ‘siesta’ time — this should be banned.”
3. “On my holiday to Goa in India , I was disgusted to find that almost every restaurant served curry. I don’t like spicy food.”
4. “We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price”
5. “The beach was too sandy. We had to clean everything when we returned to our room.”
6. “We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow.”
7. “They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax.”
8. “No-one told us there would be fish in the water. The children were scared.”
9. “Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers.”
10. “We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish.”
11. “The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun.”
12. “It took us nine hours to fly home from Jamaica to England . It took the Americans only three hours to get home. This seems unfair.”
13. “I compared the size of our one-bedroom suite to our friends’ three-bedroom and ours was significantly smaller.”
14. “The brochure stated: ‘No hairdressers at the resort’. We’re trainee hairdressers and we think they knew and made us wait longer for service.”
15. “There were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners.”
16. “We had to line up outside to catch the boat and there was no air-conditioning.”
17. “It is your duty as a tour operator to advise us of noisy or unruly guests before we travel.”
18. “I was bitten by a mosquito. The brochure did not mention mosquitoes.”
19. “My fiance and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked.”
What’s your most memorable vacation nightmare? People, place, or thing?