Fucking jammin' tits, RHU.
I thought this Poke-loving fool was gonna get slammed, today. I've seriously only been this scared and riled about twice in my life: once when my car's front axle broke while I was making a turn near the highway, and the second when we were in the middle of what was almost a tornado touch-down.
I fucking hate this so much: I'm the fucking receptionist. I barely know one kind of motorcycle from the other. I just connect you to the people you REALLY need to talk to. Yelling and bitching at ME will get you nowhere, as I cannot do SHIT about your bike in service, or your title being processed, etc. This is the reason I like working at Hairy-Dickson's, because even the owner's main assistant, which would be our second in command, has told me not to take this sort of bullshit from anyone. My co-workers...I seriously love them.
Let me give you some background. This JUST happened and I'm still a bit spastic and over-nerved. It's like someone liquefied several horror films and shot them into my gums.
This asshole, and we'll call him Ninjadouche, since that's the type of bike he's bitching about, has been calling and harassing our store for an entire WEEK. I couldn't even begin to tell you what his issue is, now, it's gone on so long. Second in Command finally sent out an email yesterday and had all the receptionists initial it: that as far as the dealership was concerned, the matter was closed, and if he called we were to put him straight to SiC's voicemail, and not to talk to him about anything else. If he asked for ServiceHead, tough cookies. If he asked for TitlesGirl, tough cookies. Fine. I read it, I initialed it, I didn't get a call from him all that evening.
Fast-forward to today. I got in at 1, relieved D1 (We have several girls with the same name, so I'll call her D1), and sat down to greet custys coming in the door.
An hour later, Ninjadouche SHOWED UP IN PERSON.
I didn't know this, of course. I saw someone headed out the door and told them to have a nice day...and he BEE-LINED for my desk. Now, the desk is set up by the front doors, which have security pylons on either side of them, a trashcan between that and the desk, a solid glass wall behind me, a locked door to my left, and finally a small space I can use to get out from behind the desk. This guy brought his wife, she turned her back to me and began to GREET the customers. I knew something was up, then, but he was already planting his hands down on my notepad and leaning across the little dinky desk.
"I need the owner's name and number."
For those of you who have heard this before, it'll sound routine: You don't give out personal information, whether it's yours or a co-worker's. So I smiled and told him I didn't have access to that.
"I. Need. The owner's. Name and number. NOW. I have an issue with my BIKE, and I want it RESOLVED."
By this point, he's leaning so far over my desk that he's nearly in my chest, wrinkling my papers, and giving me a good wiff of his lunch. The phones are ringing, so I just nod and flip through the binder to look as if I'm looking while answering the rest of the calls.
Ninjadouche eventually catches on and waits until I'm off the phone.
"If you don't FUCKING get that name and number, I swear to GOD-"
That's pretty much the point my entire brain shut the fuck down. I've seen and read about these situations before, I know now what I SHOULD have done, but at that point, the only thing I was thinking about was the fact that I was fucking trapped behind a small desk, with no other employees in sight, and if this guy decided to grab me, I'd be down and bruised before anyone even knew what was happening.
So I found the owner's number, wrote it down, and gave it to him. It was the dumbest fucking thing I could have done, and I know this. I have ADMITTED IT to my co-workers, to the manager on site, to everyone. I don't have an excuse for it, and if I'm punished for it, I probably deserve it.
This is the point where I tell you that I was also never briefed on what should have been done previously. No where did anyone mention any sort of code word for me to have used, who to page, nothing. I should have fucking dialed 9-1-1 and told DaddyAshy-Boy to get over there, since the 9-1-1 center is five minutes down the road from Hairy-Dickson's, but I panicked. During this entire thing, I actually called and spoke to the manager on duty, but I was so paranoid that Ninjadouche was about to flip shit and come over the counter at me that I was trying to be discrete with how I told him that I had a HUGE problem. The manager said he'd send someone over since he was busy, and no one ever came.
After it all happened, I finally got the hamster jogging on the wheel in my head again enough to realize how fucking stupid it was for me to have done what I had, so I took a small break and sat on the toilet for a couple minutes with to text Red-San, (Ashy-Boy goes by Green-san on occasion, and you Poketards out there would understand who I'm talking about), Ashy-Boy's current significant other.
I later was asked by C.W., one of our sales guys, what was going on with me, and when I told him he told me to point problem people to the manager's side. He kind of realized how fucking much it scared me when I told him that I was sure if I'd reached over the counter to point, Ninjadouche would've had my wrist in his hand in a second.
I waited till the end of the night to talk to some of the others about it. They all pretty much told me that it wasn't my fault, and that the owner likely wouldn't be mad. J.T., who runs financial with SuperWalt (A really muscular black dude), was PISSED when she heard. She called me to sit down in her office and tell her what happened. She then proceeded to look up Ninjadouche in the system and call him to have him call her back, and told me that she'd straighten him out.
"I love little maggots like him who see young girls and think it's okay to bully them." She said. There's talk of filing a report against him, now.
I still feel bad that I gave out the owner's information, though, and am terrified I'll be fired for being what one of my best friends call a 'cupcake'. I'm seriously non-confrontational, and I know I screwed up tonight, even if I WAS terrified. C.W. says that I know for next time what to do, and they all sat with me and went over what to page next time...or to just call up DaddyAshy-Boy at the 9-1-1 center. I sat with MamaAshy-Boy when I got home and she told me that, working for a sub-shop as a 14-year-old, she'd had a woman come in brandishing a foot-long knife at her, which made me feel a bit better.
Still...I'm ashamed of myself. I should have more balls then that. And we're not sure if he'll leave us alone, now...I have to work 10-6 tomorrow, and I'm fucking terrified of the fact that he might come back, even if I know how to handle things this time around.
What are some moments in retail that scared YOU all shitless, RHU, and what did you do?
Tossing and turning,
-Ashy-Boy