I want to tell you of two great scams that were foiled, and one that wasn't. I work at a fast food chain with the whole caboodle.
If you complain and are given free food, then your name is taken down so that you may claim it and we know you aren't scamming. Everybody knows this.
Our managers have a lot of training and the one in this story (supposedly) has a high IQ.
These two guys came through the drive thru claiming they'd been awarded two free meals and hurry up, they only have fifteen minutes. I ask their names, and they reply they did not give them as they were not asked for them - obviously lying.
I inform my manager, who says to give it to them anyway... I refused as I was positive they were lying and meant we didn't have to give away £9.50 of food for free.
I'm given a warning for insubordination, and my manager gives the food to them personally.
Another night, three kids come in claiming their mother has a reference order of 3 happy meals and 3 ice creams. We inform them the reference for their name has already been claimed. They disappear, reappear 15 minutes later with cash, order 3 cheeseburger happy meals with an icecream each and leave.
Two hours later their mother rings my store, and the owner answers.
The mother is irate, she ordered 3 PLAIN cheeseburger happy meals (at no point did any of the children mention they wanted it plain), none of the drinks are ones she asked for and that I was a useless employee, who was umming and ahhing the entire time.
Bear in mind the mother was not present when her offspring placed the order, so everything she 'knows' is hearsay.
Another manager had been behind me the entire time and so was an eyewitness. I am a capable employee, took their order exactly as they said it.
The mother was demanding a refund and ANOTHER reference order. The owner told her that as the mother was not there, she cannot throw wild accusations around about one of the best employees she has. She will not be giving a refund, and that either her children should learn to order what they actually want, or the mother should get off her arse and order herself; good day.
I like the owner now.
The entire time they were in they kept harassing every female employee in sight for their number and making lewd comments.
Eventually, as the most senior employee available at the time, the job of telling them to get lost fell to me, also female, as they would refuse to move until they had one particularly hot employee's number.
I turned to them and said, "I don't think my girlfriend would be very happy giving you her number. Take your drink and leave."
I swing that way, but (unfortunately) she wasn't my girl. They left, I thought that would be the end of it.
Turns out they'd parked in the 'waiting for food' bays waiting for some poor unfortunate soul to bring an order to an actual customer, at which point they asked about their 'food'.
The server went back inside and told the drive thru team, who realised upon description of the gents that they were attempting to scam us.
Moral is, if you're trying to scam someone don't leave such a lasting impression, we'll remember what your order was and when we see bullshit.