A friend of mine got temporarily transferred as manager of a fast food place in a rough city, to try to straighten the store out. She had a gang harassing and pushing around a soldier with his family. She called the cops.
When one officer showed up the gang had him (the officer) down on the ground beating him.
She called the cops again, and the dispatcher was really rude, telling her, "We sent an officer there already."
She told them, "That's nice, but your officer is on the floor bleeding at the moment."
Five seconds later, ten cop cars came screeching into the parking lot.
She also actually confronted a group of teenagers that were harassing customers. One of them had a baseball bat. She went out to throw them out, and the kid got in her face, telling her she wasn't doing anything because, "I have a bat."
She snatched it out of his hands, and said, "Well, I got the bat now so GTFO!"
The kid actually came in a week later to apply for a job. She told him that she still had his bat, and he was better off looking elsewhere for a job.