I was having a really good day today and the happy train just didn't stop!
I work at a fairly well known department store in the kids shoes department. Kids shoes is right between kids clothing and lingerie so sometimes I'll get calls from either one because someone was busy in their department on a slow day and they're the only one working. Well, tonight it was slow. I wasn't doing anything, stacking stickers on top of each other and greeting customers, just slow day stuff because I got all my stock stuff done and my coworker had already been there all day and done everything else.
Well, my register phone rang! Neat, something to take up my time so I'm not sitting here doing nothing. It was an older lady asking for a nightgown! I'm not familiar at all with lingerie, but ok I'll go get the lingerie associate. So I find her but her arms are piled high with merchandise a customer was planning on buying from her! You go girl! Get that sale! So I asked her where it would be and I could find it because it was a pretty bright colored night gown with a specific material that's easy to spot.
So I found the one the older lady was looking for, except not really. I found it in an L and a 2X... she wanted an XL or a 1X :( so I call her back and let her know. She wasn't happy but she wasn't rude either, but she explained why she wanted it. Customers always feel the need to justify themselves! Like you don't need to tell me why you want a comfy nightgown! Anyway though, she told me she's not really able to go anywhere because she's recovering from open heart surgery and that the people at her local department store in her town were unhelpful and rude so she called us, six hours south.
I was like, HECKIN HECK. Now I GOTTA find this nightgown for this lady! So I write down her name and phone number, and promise to call her back when I find one of these nightgowns for her. So my hunt begins.
I looked up all the stores that had an XL first. This was a saaaaale item (65% off) so only three stores in the entire country had it. After several calls back and forth between customer service and myself finding out what store numbers are what mall, I called each department store and ask them to look for this nightgown. One lady in North Carolina was just like "noooope" and hung up. I don't know what her deal was but I hope she doesn't do that to customers! No luck though, at any store. They didn't have it, or they knew what I was asking for and had just sold it.
So I call the old lady back, and tell her no luck. She was a little disappointed but she wasn't mean, it wasn't my fault and she knew it. I told her I hoped she heals well and she said thanks.
I WAS A BAD ASSOCIATE THOUGH, I forgot that XL and 1X are basically the same! So I looked to see who had 1X's and called customer service to see who those store numbers were! So I called those stores... and on the 6th or 7th store I called... I FOUND HER NIGHT GOWN! The sales lady at the other store was so excited with me about it! I gave her the older lady's phone number because I didn't want to spam this lady with calls and call her myself, and finished talking to the other department store. Went about my silly sticker stacking business.
At about 8:55, riiiight before we close at 9, the lingerie girl walked over and told me I had a phone call at her register. Like, ok cool answer the phone, idk why it's three miles away in lingerie.
Well!! It was the older lady's daughter calling to thank me for putting in so much effort to find this nightgown and how excited her mom was, and she was so happy. It made me cry, because it was so genuine. I felt so happy for these people. I was already happy to have found this gown for this older lady, the thank you call was just the cherry on top :)