It's still exhausting at the Popular Canadian Coffee Chain because everyone in the city apparently loves this location (I need to keep reminding myself that I'm moving away in March, so I'll be free! from this Tim Hortons). Today I'm talking about two things.
One's an insane customer and the other is a very positive experience as a customer.
So, the insane customer. The PCCC has a display case where we keep the donuts and cookies and other baked goods, and when someone orders something from that, the cashier picks up a wax paper thing and gets the baked good and puts it in a bag without touching the good directly. The vast majority of people don't really pay attention. (I do the right thing and if I touch the donut or whatever, I toss it and get another one as per store regulations since I've been handling money.) Some people want the wax paper thing in the bag so they don't make a mess when eating the baked good.
But this lady...oh, god this lady.
She ordered a croissant and constantly waffled between wanting the cheese and the plain. People do that sometimes, usually it's fine, but in this case, the lady refused to admit that she was changing her mind. She was pretending that she had always ordered the one she was currently focused on. Once she'd finally settled on one (while insisting that she had ordered it from the start) I get the wax paper and get the croissant and put it in the bag while being very careful not to touch it, and I was being gentle with it, since it's a croissant. They get crushed very easily. She then claimed that I had been rubbing my hands all over it and had not used the wax paper. Which was not true.
So I put the first one back since I knew it was fine and got another one while showing her every step in the process. She made the same claim, even though my partner vouched that I had done everything properly. I asked the lady if she wanted someone else to get the croissant, but she said no and stomped out.
Five minutes later, when I was helping a different customer, the lady came back in, wanted to order again, and when I said that I would just be a second (because the customer I was helping was paying, and we can't do anything with the register while someone was paying) she pointed at me, took a deep breath, and started screaming at the top of her lungs like a toddler having a temper tantrum.
She was at least 40, well dressed, and giving the impression of someone with a brain, until she talked. The boss told me to go into the back and tried to get her to explain what her problem was, but she screamed for 10 minutes, after I'd gone into the back.
Eventually a security guard for the mall came along and escorted her away because people were complaining about her. Apparently she got kicked out of the mall after she attacked a security guard. He was fine. She was banned for two months.
Now it's time for the good experience:
I was trying to hunt down a copy of a board game for my parent's Christmas present. Specifically, one that focuses on endeavors pertaining to minor bits of non-necessary knowledge. It turns out that it's out of print in Canada, aside from two themed versions and a version my parents already have that's crap. (On a side note, I noticed on my hunt that the generic versions of most board games are out of print in Canada while the themed versions are freely available. I guess that works for Monopoly, but for the games where the questions are different depending on the version, that's kind of a problem).
Anyway, I found this little board game store near my therapist's office and they didn't have it. But, the guy there, who turned out to be the owner, had the resources to find a copy. It took half an hour, but we found a copy in another little game store in Thunder Bay and they shipped it here, so I was able to get it for slightly more than the recommended price, but it was the newest version and it was new. The store owner could have just told me they didn't have it, but he took half an hour out of his day (and the store wasn't dead. There were customers in and out the whole time, and he helped them out when they needed it too) to help me with something that didn't even make him any profit.
So thank you board game store guy!