From SuperCub: I think my barista is trolling me.
One former server has landed himself in the middle of a lawsuit after spitting in a customer's drink.
Ken and Julie Aluzzo Yerdon went with their 12-year-old son to a Chili's in upstate New York in July 2014. The couple complained to their waiter that the food was under-cooked and that they were not served chips, according to ABC News.
As the couple was leaving they asked their waiter, then-24-year-old Gregory Lamica, for to-go drinks, which were put in Styrofoam cups. Once in the car, they came across something strange in one of the drinks.
"The lid popped off and I looked in and there was some spit in the cup," Yerdon told ABC News, noting "it was really bad."
Mr. Yerdon then drove back to the restaurant by himself, where he was not allowed to speak to the waiter, the couple explained to Syracuse.com.
"They basically just wanted us to be happy with a couple of coupons and our money back," Julie Yerdon said. "That just wasn't gonna work for us."
Ken Yerdon then ran into Lamica in the parking lot, where Yerdon says he was crying. Lamica denied the incident but expressed worry about losing his job, Yerdon told ABC News.
The couple called police and sent the drink in to be tested for HIV and hepatitis. HIV cannot be contracted through saliva, according to the Centers for Disease Control and Prevention.
Police collected a DNA sample from Lamica to prove that he had spit in the drink. Lamica again denied it. He was not fired but left his job in October.
Three months after the incident, Lamica confessed after the DNA analysis confirmed that his saliva was in the drink. He was charged with disorderly conduct and pleaded guilty in February. His sentence was a one-year conditional discharge and a $125 surcharge, according to Clay Town Court.
The Yerdons are now suing Lamica, the owner of the Chili's and Brinker International (Chili's parent company) for negligence and retention of an incompetent employee. The suit was filed Tuesday.
When contacted by ABC News, each of the co-defendants either could not be reached or declined to comment.
Earlier this week, PayPal was lambasted for its new user agreement which allowed the online payments company to robocall and autotext customers at will. What was particularly jarring about the user agreement — set to go into effect on July 1 — is that PayPal reserved the right to contact customers not just for account problems, but also for surveys and promotions. Even worse, PayPal brazenly advised users who weren’t on board with the new agreement that they should simply close their account and move it along.
Naturally, news of PayPal’s new TOS caused something of an uproar online. Thankfully, PayPal has since realized that forcing users to accept automated texts and phone calls wasn’t the wisest of business decisions.
A PayPal spokesperson provided the following statement to BGR earlier today: “Our policy is to honor customers’ requests to decline to receive auto-dialed or prerecorded calls.”
This is somewhat reassuring, especially in light of reports that PayPal wasn’t originally on board with letting users opt-out.
To wit, Credit.com posted the following yesterday:
When PayPal consumer Robert Pascarella questioned PayPal about the terms of service on the company’s Facebook page recently, he requested an opt-out for the provision and was shot down.
“Regrettably, there isn’t an opt out option to certain items within our User Agreement,” PayPal responded. When he objected, PayPal posted directions for closing his account.
It remains to be seen, though, how straightforward and visible the opt-out process will be. If PayPal wants to avoid future criticism, an opt-out option must be made easily accessible online. If PayPal requires users to pro-actively call and request to be removed, well, that’d be disappointing to say the least.
From some of the comments we’ve seen thus far, it unfortunately appears that PayPal has opted for the later option, forcing users to call them up and request to be removed. And even then, we’ve seen reports that PayPal operators are unsure of how to handle such requests.
We’ve reached out to PayPal for clarification and will update this post accordingly.
From jabbathehot2: I work for Sears. This is how they send out new products on a daily basis that customers pay thousands of dollars for.
I went to an Indian restaurant to get some lunch/supper for take-away. The place is somewhat close to my home, I’ve been there a few times and the food was generally pretty good. Anyway, I ordered Karahi Paneer and waited.
When I paid, I had to remind the waiter that I had handed him a total of 12€ and he hadn’t given me my change back. Nothing big, no tantrums on either side. It can happen, after all. Lunchtime, they had just gotten several more customers in.
Got my food, went back home and noticed I seemed to have gotten some Naan, too. Strange, I thought, hadn’t ordered any and it was packed before I paid, so I don’t think it was a little gift for the change thing. Oh well. But when I start eating, I notice it tastes different than when I’ve had the dish before including having raisins and nuts in them. And when I bit into something I thought was Paneer, I noticed the issue… It was chicken.
I’m a Vegetarian, though I can eat chicken, it was just a surprise for me. Checked their menu and the number written on the containers. Turns out, I was given Chicken Jalfrezi and somebody else’s order. Oops.
Called them and let them know, again without being angry, and they apologized. I’m really not angry. It’s an honest mistake that can happen and it’s the first time I have been rather unsatisfied with their food or service. It was busy and all. And the money I paid was for my order and not this stuff, so that’s something.
I just hope it doesn’t happen again, and it taught me I should double-check the order before I leave.
NEW ORLEANS (WGNO) – A waiter at a popular French Quarter restaurant has been fired after adding a racial slur to a customer’s receipt. The Huck Finn’s Cafe receipt has gone viral and sparked outrage on social media.
It shows a list of food ordered, but below the ‘thin catfish platter’ is the n-word along with the phrase ‘100% dislike.’ One of the three women who were at the table says she is horrified.
“There’s no reason why I should ever be considered a (expletive) ever. That is so disrespectful. That is so demeaning. It doesn’t matter what I do, what I say, how I dress, how I act, how I speak, how educated or how uneducated I am,” Angel Alexander said at a press conference Friday with an attorney and the NAACP. “Why is it, that it always has to go straight to that?”
Alexander, Alyson Facilis, and Liryca Neville Branch the daughter of local music legend Cyrille Neville say they went to Huck Finn’s Thursday on their lunch break. But Alexander says some food was sent back because they weren’t satisfied.
“The waiter never apologized. He actually had a justification for it,” said Alyson Facilis.
The women say their waiter is the son of the restaurant’s general manager, and he wasn’t immediately fired like the restaurant claims because they went back later and saw him still working.
The women’s attorney Morris Reed Jr. says they want a sincere apology from the waiter and the restaurant.
“This was done intentionally. This is something that the waiter who gave them this receipt wanted them to see and we were just appalled. She felt very disrespected,” he said.
Huck Finns issued a second statement Friday. Their first statement issued on Facebook Thursday can be viewed here.
Today, Huck Finn¹s Café recognizes that the action taken by an employee Thursday afternoon has caused a great deal of outrage and heartache among many in our community and on social media. We acknowledge that the anger and disappointment being expressed is legitimate and has serious merit. We want everyone to know that we agree. The employee¹s behavior was offensive and completely unacceptable.
Ownership stands by the decision of the restaurant’s general manager to immediately and unilaterally fire the employee for his deplorable behavior. It was the right decision and his termination is consistent with company policy. Moreover, Huck Finn’s Café is committed to reviewing all of our systems to further prevent anything of this nature from ever happening again.
Finally, we sincerely hope that the ignorant action of one employee is not considered a reflection of the entire staff at Huck Finn’s Café. His behavior and language simply do not fit our belief system. All of our customers should be treated with love, dignity and respect, and we will not tolerate anything less. We humbly apologize to our customers and our community for this deeply regrettable incident. We share your heartache and outrage and would welcome an opportunity to deliver a personal apology to the individuals involved in the incident.
A restaurant in New Orleans says it’s “shocked and appalled” after a receipt from the establishment bearing a racial slur began circulating on social media.
An image of the itemized receipt from Huck Finn’s Cafe, dated May 21, shows the words “n----r 100% dislike” typed beneath an order for a Thin Catfish Platter. It was uploaded to Facebook on Thursday by a woman who claims her daughter was one of the individuals given the receipt.
A woman told was not fired “on the spot.”that she had been at the restaurant for lunch with three co-workers when they received the receipt. She said the server who was responsible for the slur
Huck Finn's Cafe insists that it did terminate the server. The restaurant posted a statement on its website Thursday night apologizing for the server’s actions.
Huck Finn's Cafe is shocked and appalled at the actions of one of its employees, who was terminated immediately after management found out they violated company policy. Huck Finn's Cafe is committed to treating everyone, employees and customers alike, with dignity and respect. The unfortunate actions of this one employee do not mirror the mission of Huck Finn's Cafe's firm non-discrimination policy, and we are extremely apologetic for any inconvenience this may have caused.
The restaurant added on Twitter that it is “working around the clock to rectify the situation.” When reached for comment, Huck Finn's told The Times-Picayune that "the business had no further comment."
From Huff Po:
An Ohio bartender has come under fire after she gave her customers a receipt with a homophobic slur written on it, but she says she didn't mean to offend anyone.
Alissa Maugen was serving her friends drinks at West End Tavern near Cleveland on Sunday. When her friends got their receipt, the word "Fags" appeared in place of a name, ABC 6 reports.
One of the friends reportedly posted a photo of the receipt to Instagram, and it soon ended up on Facebook, setting off a firestorm of criticism. Lucas Barstow posted the photo on West End Tavern's Facebook page.
"Will never go here, and will let ALL my friends know," Barstow wrote in his caption. His post has been shared more than 1,000 times, and other critics have also posted the image to West End's page.
Speaking to ABC 6, Maugen said the slur was meant as a joke.
"I understand it's a very sensitive thing, but it was definitely not made to be offensive toward anybody," Maugen said.
Andrew Rollings, the friend of Maugen's for whom the receipt was meant, came to the server's defense, saying it was meant only as a joke between friends.
“Nothing was meant to be malicious about it," Rollings said. "Nothing at all.”
West End Tavern said on its Facebook page that Maugen has been suspended "until we ensure that she and other employees understand that words hurt."
"We’re horrified that such a stupid thing happened," the post reads. "The West End Tavern abhors this type of slur. It isn’t funny and it hurts our friends and our customers."
The restaurant did not immediately return a request for comment.