Devil’s advocate on "The Back" issue here...
One year at Christmas, a local department store sent out a flyer that included a section of their holiday candy, which included a specific brand of wine gums that my husband really likes and are hard to find the rest of the year. I went to the nearest location of this chain and in the holiday candy section, found the shelf tag for the wine gums, but not the candy itself. There was only cans of licorice all sorts, also made by the same company.
I tracked down a sales associate, and asked about the candy I wanted – the flyer had only come out the day before so I didn’t think my candy had sold out that fast.
I was told that they did have the wine gums, but they were “in the back” because there wasn’t enough room on the shelves for all the holiday candy. When I asked if someone could go in the back and get me a few tins (hubby reaaaallly likes these wine gums, and I was planning on buying four), I was told, “Oh, there’s too much stuff in the back right now, we don’t have time to move all those boxes to look for what you want.”
“But your flyer says you have these on sale, as of yesterday. If they’re in the store, they should be out on the shelf or someone should be able to go to the back and get me some.”
Nope, I was told, But I could come back in a week or so, after they’d sold some of the other candy and had more room on the shelves.
That chain has since closed down and I’m convinced it is partly to do with their crappy customer service.