If I remember, my shop had a big convention going on, when two big ladies came up to the counter with ice cream to check-out. My head was in the clouds because my coworker and I were talking about a cute employee in a different department.
Anyways, the ice cream bag was puffed up because our freezer was super cold. As soon as I rang up the ice cream I instantly laughed and told my coworker "Hey look it's so fat!"
My coworker was stunned and kept quiet until the guests left the shop.
When they left, my coworker turned to me and started laughing. Needless to say I didn't realize I had just offended the guests and they left with a mean mug on their faces. The whole time I was on shift I felt guilty for what I had said.
Have you ever said something dumb to a custy that you regretted? I can't think of anything off hand, but I usually got in trouble for saying a compliment to a custy that would backfire, "I love your new hair color and length!" "My hair is short because I have cancer!" That kind of thing. But I'm sure I must have made verbal missteps like the one above, especially selling clothing items. Share with RHU dumb things you have accidentally said to custys.