I used to work in retail, but now I work at a bank. It's a small bank "chain" and the employees are familial with each other, regardless of position.
This story is about my coworker. She's middle aged and very bubbly, sociable, and happy. The customers love her (even the mean, grouchy ones).
So, the other day my coworker gets a check through the drive-thru that the customer wants to cash. She can't do it. It's made out to the customer and his wife. The check's not written on our bank, the wife isn't in the car, and she's not on the account we'll cash it against, so we have no proof that the wife actually signed it, or way to confirm the wife's signature.
My coworker very politely tells the customer this. The customer got upset, and drops this:
"I know (Name of State Market Manager)!"
My coworker is still pleasantly smiling. She says "OK, I'll give him a call now". She then tells us the upset customer will be coming in the bank.
My coworker then proceeds to pick up the phone, call the market manager, confirms that he knows customer, and gets the OK to cash this check.
The guy walks in just as my coworker is putting down the phone. She cheerfully informs him she called the market manager and everything is a-ok! She then jokes that if there's any problems the marketing manager knows where the customer lives (they're neighbors). Meanwhile, the customer says quietly "You didn't need to call him."
He didn't say too much after that. When he left, I cracked up.
Don't name drop if you can't handle the consequences!