FormerRetailer here, with a story of last New Year‘s Eve, when I was working in a hotel. Not retail, but it was still customer service.
They were looking for someone to be room service for New Year’s Eve and I got the position, even if it was only for one day. I didn’t mind working on New Year’s Eve, since I generally have no plans for that day, anyway. I don’t like the cold and the firework bangs can be annoyingly loud to my ears. So I was hired to be room service at the hotel from 3 PM to 11 PM.
Most of the hours were okay, nothing too big happened, although I did make a mistake on an order. But that was my mistake and the customers were absolutely fine and didn’t make a big deal out of it. Things went fine, except that my right knee was really beginning to ache and act up for some reason. Didn’t find out why my legs were so bad until this year.
The big problem came close to 11 PM. I get a call for room service about ten minutes to 11, they order the food and also want a Martini Blanco. I put in the order for their room, the food gets cooked and I scrounge the fridge and all for the right alcohol. Now, I admit, I don’t know alcohol – I drink very rarely, and if then it’s a cocktail. I know the different alcohols, but I don’t recognize the bottle or brand instantly. However, food is ready and I get the alcohol for it, bring it in and have the customer sign the receipt for proof of order and delivery. He signs, but says I got the wrong alcohol. I got them a Martini bottle but not the right one, I misread the label.
Oops. My mistake. No problem, I apologize and head down with the alcohol again and my supervisor where I can find the right alcohol. It’s in the bar in the lounge, so I head over there and they give it to me and give me a new receipt, so he can sign.
I go back up, knock, bring the right alcohol – Nope, still a problem. He wanted two glasses and not an entire bottle of this thing which I already forgot how much it cost. Something decent of a double-digit amount, though. So I apologize, go down and explain to the bar, get the two glasses. But before going up to that room for a third time, my supervisor has me fix the bill for the food to get the wrong alcohol off and not mess up the income for the hotel, restaurant and bar, which are all separate.
Finally, I go up to the room a third time, new receipt, he signs and then asks me for more stuff. Now, this entire ordeal took some time. As said, I was to be room service until 11 PM, which is when room service stops serving and nothing is brought up anymore. At this point, it was about twenty minutes past 11, so I am not being paid anymore, I am off the clock and everything. I tell him that room service has ceased service at 11 PM and he tells me that the hotel advertises 24 Hour service.
Turns out, he’s referring – and was using it as reference for the ordered alcohol – the bar menu! I tell him that, yes, indeed, the bar is staffed around the clock and was available for all hotel guests, but that it was not part of room service. Room service was no longer open and that, if he wanted more alcohol, he would have to go down to the bar itself and get it.
I should mention, this customer was a tourist. No problem, I speak at least two languages so I talked English with him since he didn’t seem to speak a lick of German. His English wasn’t great, either, but we overall got the ideas of each other across after some time. By the time I got out of the hotel and everything finished up, with praise from my supervisor since I had done a good job which lifted my spirits a bit, it was 11:30 PM and I got home shortly before midnight.
Least I can say is that it was an eventful New Year’s Eve for me.
This wasn't a bad gig. I did once catch some NAT steal a bottle of Pino Gris from behind my bar brazenly in front of me.
Game on. I chased this dude through the crowded club at 1 am, grabbed him at the top of the steps, and recovered the bottle.
My fave bouncer was hot on my heels as back up. At this time, I'm wearing a microscopic mini, fishnet thigh highs, over the knee boots, push up bra & low cut shirt. And yet I got the NAT.
I kicked him in the gut sent him tumbling down the stairs, recovered the bottle, and punched him in the face.
The bouncer grabbed me off of him. Allegedly the NAT got tuned up further in the restroom, allegedly he is no longer welcome in that establishment.
I never got in trouble.