I work in a coffee shop, and one day a couple of weeks ago, I'm on till, when an older gentleman approaches the till. He starts out pleasant enough, but... Well here's the exchange:
ME: Hi, welcome to [SHOP]. What can I get for you?
HIM: [List of stuff]... and a hot chocolate, with cream, please?
ME: Sure, no problem.
HIM: Can I get that hot chocolate in a to-go cup.
ME: Yeah, of course.
HIM: Leave the lid off it.
ME: Sorry sir, I can't do that.
[Cue the shitstorm]
HIM: But if you were giving me a glass, you wouldn't put a lid on it, would you? He then stands there with a huge, shit-eating grin on his face, like he thinks he's just backed me into a corner.
ME:... No. I wouldn't.
[At this stage, I am completely beyond trying to help the guy. He was so snarky and smug, I just didn't want to help him at all]
HIM: Then why do you need to put a lid on the take-away cup. I'm not taking it out of the shop, I just want it in a take-out cup because it stays warmer for longer.
ME: It's a health and safety issue. We have to give you a lid.
HIM: Can you make an exception for me?
HIM: calling to his wife He won't give it to me without a lid!
WIFE: calling to me They do that for us in [other location], so just do as your told!
ME: Well, they really shouldn't give it to you without a lid, as that's a health and safety risk.
HIM: But --
ME: cutting him off Look, I can't make an exception. If you like to talk to one of my team leaders, I'd be happy to see if one of them are free.
[So I get my team leader (TL).]
TL: Yes, I'm afraid that Samyueru is right. We can't give you a take-away cup without putting a lid on it first. You're welcome to take the lid off right after, we just have to cover ourselves.
HIM: But the lid will push the cream down into the hot chocolate, and ruin the drink!
TL: We apologise sir, but rules are rules, and we can not make an exception.
HIM: So, are you going to give me my drink the way I want it or not?
ME: Without a lid? No, I'm afraid I can't. It violates health and safety.
HIM: But there's no inspection going on right now, so just do it!
ME: I'm sorry, sir. I can't. As my team leader said, there can be no exceptions. I can get my manager for you, but he'll tell you the same thing that you've already been told twice before.
HIM: Alright, forget about the hot chocolate then, and just give me this stuff.
ME: Alright. Would you like a glass of ice with your bottle of water?
HIM: in a smug, "fuck you" kind of tone No, I don't. In case health and safety get involved in that, too.
After that, I got another member of staff to finish the transaction, since I was already thinking of how I could get away with murdering him with so many witnesses around, and my manager took me outside for a few cigarettes so I could calm down.
I worked at Starbucks, and Black Friday there is a little scary.
Everyone at the mall was wanting to get coffee and get back to the lines for the big stores. I was the person on the door helping people stay in a semi-organized line as they rushed in.
These two middle-aged ladies were arguing about who got there first. Then they started pushing and screaming about getting back to Target in time.
Then crazy lady #1 takes a coffee cup off of the shelf and chucks it at crazy lady #2's head. Only she doesn't hit crazy lady #2, she hits innocent bystander #1 who retaliates by grabbing stuff off of the condiment bar a throwing it at both crazy ladies. This shortly becomes a free-for-all of people throwing stuff.
I, being pretty small and not willing to jump into a group of people chucking stuff, hid behind the counter with my coworkers and called security and the police. We let them sort it out, and ended up closing and serving coffee to the police and security guards while we cleaned up the mess...