We are not a Seattle Coffee Chain (SCC). We are not SCC! We are not SCC! We never have been SCC. We never will be SCC. So stop whining that we can't accept your SCC gift card!
No, we didn't *used* to be one. No, I know for a FACT that you have never been able to use your SCC gift card here, so don't pull that bullshit with me.
We are Noble Cafe who just happens to serve SCC coffee. Yes, we have their logo on our aprons, hats, and promotional posters, but it also says, "Noble Cafe Proudly SERVING SCC Coffee."
Sure, I'll swipe your SCC gift card but you know what's going to happen? A fuckton of nothing! See, what did I tell you? My computer didn't accept it. You know why? Because we're not on the same system. You know why?
Because we are not SCC!
Every. damn. day.
This story was originally posted on: December 05, 2010
Coffee Slinger here.
Sorry it's been so long but there has been blessedly little to rant about. Crustys are the same as always, coworkers are still grand (save for our new GM but that's a whole 'nother story).
But today, the most hellish of retail days, I bring you a rant of corporate stupidity.
And what is so unique about today's helping of dumbshit?
We didn't know it was coming until it landed in our laps.
Those involved are of course me (CS) and my cafe supervisor (Super because she is the shit). Please note the days of the week I mention as it will be important.
I was rather looking forward to a very short 10 – 2 shift, only four hours of cafe fun. Instead, I walked into a maelstrom.
Not only did Horder's members get this coupon in their email but it as also run in one of the local papers. A newspaper that goes out to about 1 million people (that is a literal number, I live up by Chicago).
This coupon went out on THURSDAY. It entitled every crusty to a free medium PLAIN latte or coffee.
I emphasis the plain because people were bitching left and right about paying 48 cents for a flavor or more since they thought latte=mocha.
Latte=mocha=no way in fucking hell you cheap ass sons of bitches.
Now milk is ordered on TUESDAY. It was received on FRIDAY. We learned of this coupons existence FRIDAY.
Holy fucking sweet baby raptor Jesus.
NO ONE!! And every god damn crusty had one.
It go to the point I would just ask “Coffee or Latte?” if I’d seen that forsaken piece of paper or not.
Do you have any idea how many of those god damn coupons I ran in those 4 hours?
Fuck if I know but I’d have to guess around 200 based on how fast I had to restock medium cups (50 to a sleeve and I did about 3.5 sleeves worth).
Not to mention me and Super used about 12 gallons of milk. And that is only a low estimate of whole milk, not including skim. With skim we're looking at about 15-16 gallons.
That is over HALF of the milk we ordered to last us ONE WEEK. And we used that much in 4 FUCKING HOURS.
Someone will do a milk run and thankfully that coupon is only good for today. But GOD DAMN, can we get some communication here!?!?!?
*toddles off to watch more horror movies*
I work for a large coffee chain that likes to pretend it's eco-friendly.
There was a one-day promotion that entitled customers who brought their own reusable mug or tumbler from home to a free coffee. We had people all day who brought in dirty toss-away cups from McDonald's or the rival coffee shop at the other end of the mall and who still expected to get a free coffee for their efforts.
Only one of them threw a fit, though. She really couldn't see the difference between a paper cup and a reusable mug, and asked to speak to a manager about our "deceptive" marketing.
Fortunately, the manager wouldn't cave.
I used to be a barista. I was, and still am, a boss at whipping up coffee drinks. However, don't for the love of Christ tell me use one half 1%, one quarter 2%, and one quarter heavy cream for your latte. You know what you're getting?
All whole milk with a spit chaser.
It's fucking coffee. Stop for everything that's holy on this earth making it complicated! I will judge you. I will openly laugh at you when you leave. All the other customers who heard your asinine order will be praying that you run over a nail while swilling your unnecessary fancy coffee drink.
Only Starbucks Corp. (NASDAQ: SBUX) knows what percentage of purchases in its stores are made by credit card, compared to cash, the company’s apps and its physical Starbucks Cards. What consumers might know, and what Starbucks employees do know, is Starbucks store workers cannot be tipped when a transaction is paid via credit card or a physical Starbucks Card. That almost certainly costs Starbucks workers a large portion of what they might be paid, if tips were available by all means of payment.
Starbucks commented on the current pay practices in an email to 24/7 Wall St.:
Customers are able to tip using cash in our locations. With the continued increase in mobile payment transactions, our customers have asked for an easy and convenient way to show their [appreciation] to our store partners. To support that request, we enabled digital tipping through our Starbucks app for iPhone and our Starbucks app for Android.
At this time, customers are not able to leave a tip when they pay with a physical Starbucks Card or Credit Card.
It is hard to understand why Starbucks makes these exceptions, since the practice of tipping employees via credit card at most restaurants is standard.
One reason credit cards tips would be a meaningful addition to what Starbucks store workers make is how little the base pay of many of these store workers is. According to an analysis done by 24/7 Wall St. late last year, Starbucks is among the 10 companies paying Americans the least. The the analysis was based on NELP data and information from SEC filings. Additionally:
[A]ll employee figures represent systemwide employment, including employees of franchisees. To avoid double-counting low-wage workers, Starbucks is an exception, as many other low-wage employers are Starbucks licensees.
Starbucks does offer benefits that include, in some cases, health care coverage and full tuition for Arizona State University programs. However, none of these things can entirely make up for low wages, which might be improved by the ability to tip workers by any means of payment.
Starbucks lists among its core reasons to work at the company:
Connecting with each other, with our customers and the communities we are a part of fosters a deep sense of purpose at Starbucks. We believe we can all become a part of something bigger and inspire positive change in the world around us. That’s why we go out to do community service as a team throughout the year (#extrashotofgood), partnering up with organizations to revitalize and enhance the neighborhoods we serve.
That includes neighbors who, in many cases, cannot give them tips.
Well, I've had a crappy week. I've had this job at the Popular Canadian Coffee Chain for a few months now and I think it might well be very bad for my health. At the very least, the number of health issues I've had have gone up quite a bit. And that's not sarcasm or anything, I've actually been throwing up sick a lot more recently. I don't care what the boss says, I'm not working food service when I'm like that.
Anyway, the management is now experimenting with a schedule where everyone's shifts are arranged in a solid block. That would be sort of okay except that they don't pay attention to how the schedules line up week to week. So I ended up with eight shifts in a row, including two of the horrible ten hour Sunday shifts at either end. Luckily I have three days off, but I'm likely to end up with another block of eight.
Yesterday was torture though.
The mall was apparently dead, but we were not. According to the security guard, people were coming into the mall, getting something from Tim Hortons, and leaving again. It was compounded by the fact that all the customers needed prompting to actually give us our orders, and the worst customers took forever to reach the registers. The store is arranged so that people wait near the entrance, and there are three registers parallel to the line.
One of them can't be seen from the line so whoever's there is given a sign to wave for the next customer. I had three customers in a row who apparently thought that if I had stopped waving the sign, they should go back into line, and while I was waving the sign, they stared at it like a deer in headlights and hesitantly started moving towards me. These were teenagers by the way.
And, of course, the manager who is horrible at motivating people was in charge. I don't care what you think; "anything is worthwhile given enough money" is not a very reassuring phrase.
Oh well, I'm moving away next year, so maximum six months left until I leave. Even another PCCC wouldn't be that bad if it just wasn't so busy ALL THE DAMN TIME.
From Life with Dogs:
The national coffee house chain will be offering a public apology to Amy Kaplan of Brighton, New York. This past Sunday, after a long walk with her dog Zero, she stopped into one of their locations for a coffee, but was denied access because of her service dog.
Amy managed to catch part of the interaction on video. You can clearly hear her say, “Are you denying me access because of my service dog?”
You can hear the employee say, “No, I’m not. I’m telling you that you cannot come in with your service dog.”
Amy suffers from traumatic brain injuries she sustained during an accident where the ambulance she was working on was hit by a bus. She also suffers from a severe form of bipolar disorder.
Zero is there to help her out with various daily tasks that because of the brain injuries, can make life very difficult. Everything from coping with memory issues such as where she left her car, all the way to dealing with the anxiety brought on by the bipolar disorder. Zero is there with her and for her, every day.
The Americans with Disabilities Act requires businesses to allow people assisted by service dogs entry to their establishment. The federal government even goes so far as to say that the only things that should be asked are if the dog is a service animal required due to a disability, and what tasks it is trained to perform for the person. Also, individuals with service dogs are not at all required to give any forms or documentation proving that the dog is in fact a service animal.
Unfortunately, this is not the first time Amy has faced this issue around. Zero does not wear a service dog vest, nor does he have identification on his tags saying he is a service animal. She has been asked to leave local businesses before because of Zero.
“This is part of daily life when you’re a service dog handler,” said Amy. “Everywhere you go, nobody wants to let you in.”
“It’s unfortunate that happened,” said Laurel Harper. Harper is a spokesperson for Starbucks and said, “Ms. Kaplan did have an experience that’s absolutely inconsistent with our values and our service animal policy.
I recently got a job at a Coffee shop and have been lucky enough not to have majorly bad customers. That being said, I've developed a new pet peeve and I'm going to share all the variants below.
"For here or to go?"
"Good how are you?"
"For here or to go?"
"I'll have a number one...."
"For here or to go?"
"Does it matter?"
Yes it does. It matters because the computer will not let me process the order unless I enter here or to go. It matters because if I just hit one to get you out of my hair, my boss gets annoyed and lectures me. It matters because it tells the other people making sandwiches and coffee whether or not to put out a tray for you. It matters because it's company policy.
I wish they'd open their ears and listen!