I spent about five years working in lingerie and fashion (majority lingerie). When I made the switch from wholesale to retail I stupidly thought it would be better. I was so wrong.
My retail lingerie time was served at an upscale Seattle based department store with an obnoxiously liberal return policy. I'm a woman and I fucking hate women shoppers. I'd spot them 200 yards out, fake boobs, Lululemon yoga gear, Stella McCartney Adidas and a big wrinkled silver bag. Oh fuck.
These bitches would dump washed and worn bras on my counter and demand a refund. Now, I'm cool, I generally don't give a fuck why you return shit, I don't care if you're scamming to get a gift card, whatever. I don't care. But, don't fucking play me for a fool.
One bitch walks in dumps six bras on my counter and I can quickly see her bras originally were $540 about a year ago. You see where this is going.
The underwires were coming out, they were pilled, the light colored tee shirt bras now were grayish and the two lace ones, well, were fucking tore up.
She had the audacity to say to me, "I just bought these a month ago and look what happened to them!!"
At which point I laughed in her face and said "that's quite impossible because, these bras have not been in stock for six months."
To which I reply (with my own beauty queen smile), "Miss, I assure you, no one here knows better than me. My best friend works for that bra company. I see all the line sheets, and order all my bras through her a season early and know exactly what's been discontinued in addition to knowing what stores carry which styles. If it pleases you, I'd be more than happy to call her and you can take this matter up with a company rep directly and quite possibly they will replace your merchandise."
Than she really lost it. "Bitch, fuck you! I know the law! You have to take this shit back!! Goddamn it! What the fuck is your problem?"
To which I said "1, No, you don't know the law. 2, I don't have a problem however, by the looks of it, you seem to have several. Lastly, 3 I offered you a solution and I work on commission so therefore, I'm not being paid right now to take your abuse. I'm going to call a manager because obviously I can't make you happy. And my only want is for you to leave the store happy."
Well, that bitch grabbed her dirty bras and hightailed it out of my store. Never got a complaint filed against me either. BOO-YA!!!