We recently "let someone go" at the restaurant where I work. She was a waitress, older-middle aged, and a huge pain. Thought I might share some stories about her! Let's call her "HB" for Huge Bitch.
The owner and the floor manager both interviewed her and decided to hire her. We had just lost two waitresses, and were desperate for some more. She started off just fine, but as time went on she got testy and pushy, and even bullied other staff.
She'd handle a huge section ALONE and spaz out whenever anyone tried to help her. She could handle it pretty decently, so she reaped the rewards. But she also took tables from other servers towards the end of her reign.
Finally the owner had enough of her and let her go (thank god). Here are her best tales.
Story 1 - How do you make this?
Even though HB was a waitress, once her section got slow, she had a habit of bothering the kitchen. When we'd ask her to leave, she'd cop an attitude. One day she decided to pester me about a secret recipe dish I was making (aka only to be known by the owner and kitchen management, no exceptions)
HB: "Hey SaintBernards, that tastes really good! What's in it?"
Me: "Well, most of the ingredients are on the allergy guide, why?"
HB: "No, like, how do you make it? Is there anything else in there?"
Me: (laughs) "You know its a secret, right?"
HB: "Well, I just want to make it for (her boyfriend)"
Me: "Uh, go ask the owner..."
HB actually did go ask the owner how to make it, she was promptly told that if she ever asked how to make anything again, she was fired.
HB often worked with a nice girl named "J". J seemed scared of HB, but never said a word until after HB was fired.
One very slow day, the floor manager asked HB to go home 2 hours early, unless business picked up.
A few minutes later, J came up to him and volunteered to go home.
After HB was fired, J told everyone that HB bullied her into leaving that day, and bullied her out of large tables :( (I wish she would have told someone while HB was still there.)
Story 3 - The Free Sauce
This is the incident that made me stop talking to HB.
After she was caught asking some other kitchen staff to give her tables larger portions, she got suspended for a weekend. When she came back to work her next shift, she was pissed.
The restaurant has a special sauce that we make in house. We sell it in bottles at the restaurant and charge like a quarter for a dipping cup full for dine in customers. The menu is very clear about this, and we offer all our other sauces for free. HB has a customer order chicken strips with a different sauce, then comes to the kitchen a few minutes after the food goes out.
HB: "Hey, uh, this customer wants to try a sample of (house sauce)"
Me: "... Okay?"
I fill up a 1 oz to go container with the sauce and hand it to her. She seems pleased and leaves, just to return again a minute later.
HB: "I need some more of that sauce."
Me: "Okay, so ring it up, you know how, right?"
HB: "Do I REALLY have to charge this guy a quarter for some god damn sauce?"
HB: "You expect me to go tell this guy, AFTER HE JUST SPENT $15 ON HIS FOOD, that he has to pay a QUARTER for MORE SAUCE?!?!? MY GOD! NICKLE AND DIMING EVERYWHERE! JUST GIVE IT TO ME!"
(Totally NOT true, no meal we offer is more than $13, with chicken fingers being $6. Also, right next to the chicken fingers on the menu is a little blue sticker that reads "DIP IT IN (HOUSE SAUCE) FOR $0.25!")
Me: "Holy shit, whatever..."
I caved and gave her the sauce. I didn't want her bothering me anymore. I walked right out and told the owner, who wrote her up and forbid her from setting foot in the kitchen again.
Story 4 - I don't make enough
Not even a week after the sauce incident, HB decides she wants to speak to all the managers. Sure, why not, right?
Her opening line, I kid you not... "I just don't make enough money here, I need a raise or I'll have to work somewhere else. I already got offered a job at (franchised competitor that pays less)."
The owner actually blurted out, "Are you serious?"
The floor manager said, "Well, we'll see what we can do," and made her leave.
The owner gets infuriated and says, "Get rid of her, take her off the schedule, she's done. I'm mailing her the last check tomorrow and that's that."
(I know my stories make them seem on the ball, but they're not that competent. It took months of her constant bullshit for them to get sick of her.)
HB made more than me sometimes. Average tips here seem to be $200-250+ a night from what I've seen, on a busy weekend the servers roll in the dough. There were nights that she'd brag about pulling in $400-$500.
Not making enough... what?