I work at a pet store and every month we have new deals. This means that different product is on sale and that there are different coupons from making specific purchases. So my story starts with last week.
A woman came in and bought a big bag of specific brand of dog food (over 60 dollars). This dog food frequently has a deal going on where if you spend over 50 dollars you get a coupon for 10 dollars off of your next purchase of x dog food. However, this last month was not one of those months. When I was doing her transaction I was on the phone with another customer so I didn't ask for her membership phone number forgot to have her put it in on the pin pad. I didn't think anything of it because this dog food was not on sale and if she gets any coupons they print off regardless of if she had our membership or not. I finish the call and the transaction at about the same time. She wakes away with the receipt but then realizes that there is no coupon and asks "why isn't there a 10 dollar off coupon, I ALWAYS get one. you didn't put in my phone number."
I then tell her that we aren't giving a coupon for 10 dollars off your next purchase of x dog food. I also add that if we were having that deal that it would of printed off regardless, at least from what I've noticed. She doesn't say anything more, so I assume my reply was sufficient.
My morning manager comes to me 10 minutes later telling me that she had to give the woman 10 dollars because she didn't get the coupon. I tell her that it would of printed off regardless and that deal wasn't going on and that I was on the phone with a customer before she even came up to the register. Apparently it was all my fault that my manager didn't know of the deals, didn't confirm with me (you know since i'm on register at least 20 hours a week and know what items give coupons), and apparently I should not answer the phone. I'm constantly on the phone because my managers and co workers don't carry around the portable phones leaving me the only one constantly answering them. I only have one manager that doesn't but he sadly wasn't in at the time. Anyway I think that this is the last I'll deal with this issue and lady. I did confirm with my morning manager that throughout the day I did transactions where people bought the same dog food but did not get a coupon for the next purchase.
I thought I wouldn't have to deal with coupon woman again or at least she would forget about it by the next time she would come in. However, as fate would have it, she is one of my last transactions today. Again she's buying a big bag of dog food. However, this month we are having a deal where if you buy 50 dollars worth of specific dog food you get the coupon of 10 dollars off. When she sees the coupon she to her friend, "see that b**** was wrong. I got my 10 dollar off coupon."
I then turn to her and say last month we were not doing that deal but this month we are, which is why there is signage by the dog food that says so. She then says she always get it.
To which I reply, we go months without having that deal and that you must be lucky to always come in when we have the deal. I had half a mind to say that i was that b**** that did her transaction last time. But unlike her I didn't want to be rude, but also her son (looked to be 3 years old) was right there. Her friend looked at her in shame and convinced her to drop it. Like if you're going to call an employee a nasty name you should at least try to remember the face of who checked you out. I had half a mind to rip her a new one.
And this is why I hate people.