Alright, story time!
As I've mentioned before, I'm working my ass off this month. I just worked seven days and had one whole day off and now I'm working another three (It was five, but it got changed, thank fuck.) I'm still exhausted today and have zero patience for anything, but everything was actually going well... Until the cunt of the north came in.
A woman came up to my cash and told me that she had a return. No problem, I go through the usual procedure and get the return done and over with. Then she hands me two ten dollar coupons and a receipt, saying that she wanted those applied to that receipt, which we do all the time. I tell her that we can only use one coupon per transaction, so I can give her the money for one, unless she wants to do two separate transactions, which isn't a problem either.
She says "Oh ok, I'll just use the one today then."
So I go ahead and get that all settled and ask for a signature when she says "What about my other coupon?"
Cunt: "My other coupon. I had two. Why didn't you use them both!?"
Me: "Because I can only do one per transaction. Did you want me to do two separate ones?"
Cunt: "No! You can use them both on one transaction! I JUST told you that!"
At this point, my coworker is right behind me, so she's hearing the entire thing.
Me: "Ma'am, I told you that I could only use one per transaction, and you said that it was fine-"
Cunt: "DON'T FUCKING PUT WORDS IN MY MOUTH!"
Coworker: "Ma'am, she's not trying to put words in your mouth. She explained that she could only use one and you DID say that that was ok. She can easily do it in two transactions for you."
Cunt: "SHE'S BEING BOLD WITH ME. I DON'T GET IT."
Me: "I'm not being bold, ma'am. It's just that I can only do one coupon per transaction-"
And then I lost it
Me: "FINE. I'M DONE. THERE'S NOBODY ELSE HERE WHO CAN OR WANTS TO DEAL WITH YOU SO GOOD LUCK WITH THAT!"
I grabbed my purse and stormed away. I could hear her shouting shit at me as I walked away, but I just didn't care. I'm exhausted, and I'm sick of being treated like shit all the fucking time.
Before I got to the back door, my cash supervisor (who was on break) ran into me and immediately freaked out because I was sobbing. She followed me out the door, asking me what was wrong and what happened. She grabbed my hand and begged me to come sit with her and explain what happened. I was at my car before she could get me to calm down.
I went back inside, and she immediately called the manager. I told my cash supervisor what happened, because she's usually the only one who actually gives a fuck about us. By the time I was done, she was red in the face, and she asked me if the woman was still in the store. My manager (The good one) and the HR manager (Also awesome, I just never really deal with her) came down and sat with me.
My cash supervisor apparently stormed down to the cash where the woman still was and basically ripped her apart. She even called security. The woman apparently demanded an apology from me because I was "so rude" and tried to complain about me. But my coworker who was standing with me and the other cashier came back and told my manager that I was absolutely not in the wrong and that I was calm and polite, until this woman called me fucking stupid.
My cash supervisor convinced me to stay, and even my managers said that they really didn't want me to quit, especially because of some fucking asshole. I took a 15 minute break and got myself together and went back to work.
After I came back, about 8 of my coworkers had heard what happened by then, and they all came over to talk or hug me. My favourite person from Men's wear came over, hugged me, and said "If I was here, I would have fucking punched her right in the face for you. No doubt in my mind."
And my cash supervisor (Who was done shortly after) ended up calling me when she got home to make sure I was ok.
So, at least I have fairly amazing coworkers. But I still feel like shit. I can't handle being treated so terribly ALL the time.