This lady and her daughter came through my line today. They were looking to buy a few things for a workout. I'm ringing up all of their items, and they're looking on. All of a sudden, the customer starts making a scene over something that I scanned. "Let me see the prices. (I turn the screen so she can see what's going on.) That's supposed to be clearance."
What she was referring to was a pair of exercise pants that's ringing up as BOGO 50%. There was also a sticker that said that the pants were also less than $10 on them, right under the barcode. I didn't have to hesitate to get a supervisor over to come see what the problem was. I start yanking things out of the bag to see what the incorrect price was. I spot the pants and their sticker and began to get confused.
Supervisor takes the pants and heads off to see what the problem was.
She comes back to tell the customer that no, the pants are not on clearance - they're spring/summer wardrobe and that the BOGO 50% is supposed to be what they're ringing up for. Now the customer starts to get upset at not only myself, but the supervisor. "Take it off. I'm never coming here again."
"We can't take it off. We have to re-do the whole transaction." Because by this time, I had totaled everything up and stopped the card from being charged.
So we start to re-ring everything, and we get to the pants again. The customer is screaming at her daughter to get another pair of pants ANYWAYS, even though it didn't say that they were on clearance. More f-bombs. It was pretty clear that the daughter was embarrassed at her mother. The supervisor and I aren't exactly sure if they were going to get one pair of pants or two (hell, we weren't sure if they were going to get one to begin with) and are trying to figure out what was going on.
Finally we get the order finished with another f-bomb being thrown in the store's direction. The customer and her daughter leave with two pairs of pants and storm out the door. I'm flustered at everything that happened. And that wasn't even preventable.
Apparently the customer in question decided to put a clearance sticker on the tag of the original pants, hoping that she could get a discount on something that was for THIS SEASON. Not getting what she wanted, she got upset at us and tried to make it our fault for not doing our job.
If it wasn't for the supervisor being right at the register at the time, I don't think I could have survived.