I sat down today and started reliving some of my experiences with a former crappy Assistant Manager I once had. Years ago I dealt a lady who we will name Genevieve for this story, shorted to Gen. She was one of those people who seemed like a great person; a person you could go to for advice or to be a friend, but really she was conniving and also a shitty, shitty manager.
She was my superior, and I respected that. I never tried acting like I was above her. I knew my place, but there were times that I felt like her decisions were poor and if I told her so (in not such a demeaning manner, obviously, again I knew my status compared to her) I got glared at with that whole "I'm right, you're wrong, shut up" look.
For example, Black Friday: back in the days we were the only store in a three mile radius and we were sandwiched between the local mall, Target, and Walmart (a few years later, a new store would open up a mile down the road and steal all of our Black Friday sales as they moved in right next to the Walmart).
So we knew we were going to be busy. This was also back in the days where stores didn't open up until at least 3 AM on Black Friday. Gen and I both worked the overnight shift Thanksgiving into Black Friday. I was supposed to be running the store, but as usual she took over my shift, making all the decisions for me, like when to send people on break, who goes where, yadda yadda.
Didn't bother me too much because sometimes I liked having someone else take control. Well at some point I made the suggestion that we shut down the system and reset it for the next day at midnight instead of our normal 3:30 in the morning. (The whole System Shutdown process took about 20 minutes and while it's running, it's course and crunching the numbers and downloading updates and resetting the registers for a new day, we have to do all our orders manually. It sucked.)
She immediately shot that down for whatever reason, I can't remember why. I tried pushing it but eventually relented because she was not budging. So we kept going through the night, getting progressively busier as more stores opened and more people streamed through as they went sale shopping.
3:30 rolled around, and we were mobbed. Despite the fact that we had 15 people on shift (normal overnight had, at max 6, and I would feel spoiled with 6 staff on) we were struggling to get breaks out and customers served, it was just that busy.
Doing the System Close procedures was not even a thought in the back of our minds. Our double lane drive thru had both lanes out to the street, our lines inside were out the door. The whole time, I was in the kitchen, throwing food out to my servers as fast as possible while Gen ran the shift with no indication that I was actually the one in charge. Which again, I was okay with.
Come 5 AM, the next manager and staff change comes dragging in (It's 5 in the morning; who isn't dragging their feet then?) and start trying to help us out. That's when Gen looked at me and asked me, "So what's your plan for system?"
Are you fucking kidding me?! I had told her my plans for our system shut down and she shot them down! She had been controlling the shift the whole freaking 8 hours we had been there and now she turned to me and excepted me to suddenly take control and have a good plan when we were getting our asses handed to us?! No! Sure it was my job to help out with the decisions and to have her back, but she turned down my fucking suggestion. So I said what came to my immediate mind.
"My plan was to have it done at Midnight." I wanted to add, "when we only had 5 customers total versus the 100 we have right now" but I didn't have too much of a death wish. And yeah, it looked like she wanted to kill me after I said that. But what else was I supposed to say? We were so far behind with everything that I literally did not have any other suggestions on how we would get the system done without too much damage to customer service.
Eventually we just gave up on the whole trying to keep up with customer service and Gen just sent me to do the system while they tried their best to keep up with the offline orders (those things are a pain in the ass, and to top it off, cash only....). I sat in the office, counting money as fast as I could (we did night deposit along side the system) while getting screamed at "Former McHell Manager, when is the system coming back up?!?" "IS IT UP YET?!?!" "HURRY UP!!!!" Which I understand wanting it back up as soon as possible, but I literally could not go any faster. I was at the mercy of the computer updating and resetting the day. (some idiot decided that day to send an update that had to install which took the process a few minutes longer. Normally they didn't do that during major holidays)
In the end, I got the system back up and running as fast as possible, and we all survived that Black Friday. But that is just one example of her shitty management style. "Let's just ignore our projected sales, and advice from the person who has worked the last 3 Black Friday overnights and then get pissy when you take over a shift and the other manager has no plan on how to close the system out."
I have got plenty of other stories about Gen. But those will have to be another day.
--Former McHell Manager