Kind of a boring story since I'm the custy, and I was being a good girl. Still, as a custy, I can see the effect of retail jobs on fellow slaves, even when on the other side of the counter.
Visited a Jamba Juice today to get a smoothie. Store opens at 9, I arrive at 10. Walk through the door and their tiny waiting space is packed with people, though there's no one in line.
There are two employees, one of whom is making the smoothies, and one of whom is snatching the blenders and cleaning them so they can be used again. Clearly they have JUST finished plowing through the line and are trying to churn out smoothies asap. (Also, it's weird, but I swear a song was playing in the background...)
I get into position and watch patiently as the guy spits out smoothies left and right. The girl pauses somewhere between running blenders to the wash to apologize for the wait, and that she'll get to me as soon as she can.
I just smile and wave her apology off. They're both busting ass, and getting my order in will not speed up my smoothie in the slightest at this point. (At this point I do admit to being a rational custy, not a typical one.)
She gets a small head start on the blenders and comes to take my order. The computer has apparently gone into sleep mode or something, and I can see her face fall as she tries to wake it up. She has to type in numbers, and for whatever reason, it makes her type in some more, then some more.
In an anime, the sweatdrops would have been gathering in force. Poor girl. She's obviously trying to hurry for my sake and the system is having no part of the "hurry."
In sympathy, I give her a relaxed smile and shrug. "Technology. It only speeds things up sometimes. They can sense a rush, you know."
I can sense her relief that I'm a relaxed custy who doesn't mind waiting a bit. I order, pay, then stand aside. At this point, there are still five people head of me, and I've been waiting a total of three minutes.
Lyke, forevers, amirite? ;)
Anyway, they're making headway and no one else has come in, so progress is happening AND there is an end in sight.
During this time, three other employees arrive and disappear immediately into the back. Not one of them shows up to help. Now I'm a semi-frequenter at this Jamba, and managers have an identifier on their nametag as being such; neither Jamba slave on the floor is wearing one... now that I think about it, nobody is wearing a nametag at all.
Remember, this is still fairly early morning; too early for any break, and no manager is in sight. Which means either the manager is hiding in the back, or else has fucked off somewhere. Either way, two people are handing the morning rush in a busy and popular spot.
I get my smoothie in due course, total wait time five or six minutes, and the panting girl thanks me with genuine gratitude for waiting so patiently.
It depresses me whenever I'm reminded that a six minute wait can bring out the apocalyptic tantrums in custys, and spur half hysterical gratitude when the rare ones of us actually have the patience to wait.