From Reddit: Seen in Target Misses/Women Apparel. Not a Costume.
If places like Walmart say they strive to provide excellent customer service, why do they treat their associates like crap? It's stupid to claim that they're fair and care about associates, when most are struggling to survive.
Then they shove the bullcrap down our throats about how the associates can provide excellent customer service, when the company teaches them not to give a fuck. They don't treat us well, so we can't provide the most excellent customer service!
Harry Gordon Selfridge (1864 - 1947)
Somebody find me a necromancer. I wish to raise him from the dead just so I can kill him again.
Okay well maybe I can, in fairness, muster some moderation for the bloodlust that blows through my veins. Let's face it, this much loathed phrase has changed from it's original intent. When Harry (or Marshall) first coined this phrase, the world was a very different place.
Business in those days centered around the phrase 'caveat emptor,' or "buyer beware." Under this motto, anyone who pruchased a product was Shit Out of Luck if the product was defective. In modern terms, you know that refrigerator you spent $2,000 on? It's defective. Nope, you cannot exchange it. You need to shell out $2000 more for a (hopefully) working new one. Furthermore, there were no laws demanding that products be sold in good quality (i.e. 'merchantable quality' laws). So it was a Russian Roulette as to whether what you were buying was even going to be worth the money you spent on getting it.
Harry was employed by Marshall, and while no one really knows which one coined this phrase, it was to be the stepping stone of a better business model for the future. Marshall Field and Company centered their business around unconditional refunds (not-so-brilliant now-a-days), consistent pricing and international imports were totally innovative for their time and became standards for quality retailing. Field's employees were also taught to leave customers the fuck alone; if the customer wasn't interested, the employees were NOT to push products on them. The idea behind the phrase "The customer is always right" was not to take the message literally, but instead to help foster a helpful and more encouraging mindset when dealing with consumers.
[/end history lesson]
Of course, as the years went by, a new culture of entitlement came along. Now, the phrase meant to inspire helpfullness is warped beyond its original intent and is now flaunted by the scum and villany of customers everywhere who want what they want when they want it.
The corruption of the line's original intent now does more harm than good. "The customer is always right" is now an adge that custies AND corporations abuse, fostering within Retail Slaves a weary, bitter and all around negative view of both the company they work for and the people they were hired to assist.
If customers come first, where does that leave employees? Eating dirt. Why should an employee be loyal to a company that always sides against them? Custies can have legitimate complaints or needs that should be addressed to the best of an employee's abilities. If the Retail Slave cannot help, they should be able to turn to a manager or supervisor. However, a line must eventually be drawn. As soon as a request becomes a demand, and the special treatment asked for becomes unreasonable, the business SHOULD side with its employees. Employees want to be seen as valuable, as this positive feeling encourages them to do their very best at their jobs.
Granting unreasonable customers an unfair advantage only encourages them to act in a negative manner and encourages them to return, with the same abusive behaviors. This inability to see that some Crusties are bad for business is what creates an enviornment for scams, which are designed solely to rip off a company and steal the company's money. When a company loses more money than it makes, there is no way for the company to survive, and suddenly the CEO can't understand why the business is now bankrupt.
This is what we wish corporations would wake up and realize, but they never seem to.
"If you don't like our product, we'll give you another for free!" This is a no-win situation.
1) If your product is a piece of shit, I don't want you giving me another one.
2) If your product is defective, I will SAY it's defective and ask for an exchange.
3) If your product is good and I say that I don't like it because I want the freebie, I AM RUNNING A SCAM THAT IS STEALING FROM YOU! WAKE UP, DUMBASS!
And now, a bit of fun for the whole clan! Let's face it, the ending is something retail slaves have dreamed of doing to hellspawn for a looong, looong, looooooong time.
Why is it corporations think weak discounts make everything better? In this case it's unthoughtful and insulting. And even if they thought a discount could help their image - why not do something bold like 80% off? But these greedy douchebags would never do that because at 30% the company can still make money off the people they didn't kill the first time around...disgusting. I wonder if any passengers have accepted the 30% offer....
Here's the story from HuffPo a few days ago:
The owners of Costa Concordia have offered survivors of the tragedy a 30 per cent discount off future cruises.
The gesture – which has been branded “insulting” - comes as the firm battles to stave off lawsuits that are likely to cost it hundreds of millions of pounds.
Brian Page, who made it into one of the lifeboats, told the Telegraph: “It is a ridiculous and insulting offer.
“I’m very disappointed in them. They are not accepting their responsibilities at all.”
The 63-year-old retired accountant from Southampton added: “Our only backup is separate legal action.”
More than 100 passengers are believed to be preparing to sue the owners of the ship.
As the firm tries to limit the damage from impending lawsuits, it has also been reported passengers are receiving phone calls asking if they need counselling, information about how to claim for lost valuables and offering full refunds for the doomed voyage.
Costa Cruises is owned by an American-based company, Carnival Group, and the class action suit will see survivors seeking a minimum of £100,000 each, it has been reported.
Divers searching the wreck of the liner discovered another body this weekend, bringing the total dead to 13.
According to the Civil Protection Authority, Italian divers made the discovery on Sunday afternoon.
The body, that of a woman, was located on deck seven of the vessel’s hull around 10m below the water line. She was wearing a life-jacket.
Twenty people are still missing and only eight of the thirteen bodies discovered so far have been identified.
I, the Slave of Arch, am moving on.
I really didn't want to do this. For as many favors as my one manager, A, has done for me, I really don't want to blindside her by just...leaving. But the fact of the matter is that school is expensive and I need more money.
So the other store manager, J, tells me that if I want a raise, I need to learn the grill. Never mind the fact that I have been there twice as long as most of the other employees and work five times as hard, even going so far as to come in when not scheduled and wear spare uniforms that are 3x too big...Never mind the fact that I always show up on time, stay late if necessary, and never complain. If I want a promotion and a raise, I need to learn grill.
And I would be okay with that except for two things.
1. They won't put me on grill no matter how much I ask.
2. My coworker, E, who has been there half as long, works no harder than I do, and does NOT know grill, got her promotion today.
So I figure, if they aren't gonna help me out with this, I'm out.
As soon as I find another job, I'm leaving.
Wish me luck, all.
--Slave of Arch
Wingtip Workhorse again with another ridiculous corporate conundrum.
At our store, anytime a new debit/credit card is swiped a prompt pops up on the pin pad asking for the customers phone number. These numbers then go into our stores database so that we can harass said customer about upcoming sales etc. The company has conveniently placed a skip option on the prompt as well. As most of you are probably well aware, very few customers actually want to give this information up let alone get solicitation calls.
Because the company allows the customer to skip this step, it's now our fault as the associate that they are utilizing it. They began sending out mass emails to all associates asking us to tell the customer that we ask for it for security purposes... So now I'm being asked to lie to my customers so that I can harass them. I don't know about you but my mother taught me to be an honest person and hell if I'm going to lower my personal morals to satisfy a company that sees me as perfectly expendable.
Like a good little retail slave, I upped my efforts to obtain these precious phone numbers and thought I was doing better. That was until today. I just left my store managers office and they have a new problem with me and the phone numbers I've obtained. Over half of them are invalid and that's somehow my fault... Ok... What??? How is that in any way in my control? What would they like me to do now? On top of lying, do they want me to hover over them as they type it in? How am I supposed to know when they aren't valid.
In my many years of retail, this is by far the most ridiculous corporate expectation I have ever encountered... I'm at a complete loss for words...
Anyone else had something even more outrageous expected of them from the higher ups?
Until next time,