This story was originally posted on June 11, 2011
I put her on hold before she can utter a word and call the manager’s desk and lo and behold, who do I get, but Mr. AwesomeDude himself!!! The very same manager she had talked to that gave her the discount in the first place and put up with her before.
I explain the situation to him and he says that yes, I am correct that she does not get any credits at all and no more credits without a valid documented reason with manager approval. He even went so far as noting her account in the notes to that effect. He asked me to go ahead and put her on.
I go to connect her and she’s hung up! I tell him she’s hung up and while I am noting the account I see a new note pop in…she’s hung up and called into another rep who’s noted she’s already back it and asking for a manger!
I told Mr. AwesomeDude that I’m going to put a stop her once and for all and took his manager’s note from the notes section and put it as a permanent notation that will pop up in a window with huge bold and black text every time she calls in to warn the rep about her that says no more credits due per management without manager approval. Mr. AwesomeDude agrees with me and signs off on it.
I watch the account the rest of the night and she calls in three more times….
….and was denied by every manager she spoke with for more credits until she finally stopped calling around 7:00 PM.
Credit Rat : 0
*does the Tail Wagging Dance of Happiness*