This happened about 7 months ago just before we changed hands to the company I work for now, the place was a shoe-string run company who wouldn't pay a penny more for anything than they could get away with so we had to go get our own change from the bank and often ran out overnight even if we'd got change that day:
Today we were incredibly short of change. I mean I was shaking down anyone who jingled it was so bad. I had managed to recoup a little but it was really thin until the banks opened, so I was being very careful about giving out change as all I had was pennies and five pence pieces in any amount
A customer comes up with a large note and a small bottle of water. I knew what was coming up and it happened.
"Just the water, please," he says pushing the note towards me.
"I'm sorry, sir, we're really short of change, can you pay by card?" I ask and can see him getting a bit huffy.
"No, I need the change."
"Then I'm sorry but I have to refuse the sale." I take the bottle away and stand firm. "I need to save it for customers who genuinely need it."
His jaw literally drops. I have never actually seen someone do that. It fell open. He goggled at me and his jaw waggled in disbelief. He gets himself together and go for the kill straight off.
"But I'm a customer!" Yeah no you aren't yet. You could tell his was furious but he had already told me it was just for change.
"I am allowed to refuse service when I need to." I said standing up to the butthead. He wasn't a customer, we aren't going to make much on a 60 pence bottle of water. I'm saving change for the genuine ones who come in every single day and spend the best part of a tenner.
"Then I want the number of your manager!" He has a face like a slapped arse on him but I smile sweetly and indicate my manager as he comes behind the till.
"That's fine, sir, he's right here." That gave him a shock.
We went around again and my manager backed me up telling him we only have limited change and small change of 5p's and pennies, and we have the right to refuse service. He leapt on the 5p's saying that he would take them. So I loaded him up with them, bagged up for his convenience, and the notes and he left, shaking his head in disbelief. I don't think anyone has ever said no to him before. I hope he has fun getting rid of those 5p pieces. I also really hope the entitled little fuckwit never returns.
You've heard of Ronald McDonald and the Hamburglar, but what about the glorious McDonald's goddess?
That's the name that's been given to McDonald's worker, who has people flocking to see her in real life after she became an online viral star.
Wei Han Xu, also known as Weiwei, has soared to online fame after she was noticed under the golden arches in Taiwan.
Weiwei is a keen social networker and also has a profile on Facebook as a model.
McDonald’s in Taiwan are known for having their staff cosplay since 2013 in maids’ dresses, sailor uniforms, and other outfits.
A star is born: Weiwei has garnered legions of fans online after a blogger spotted her working in McDonald's
Hsu Wei-han has been dubbed a goddess by fans
She says that people are coming to the outlet on Jianguo South Road of the Da’an District, Taipei City more now.
However, her boss isn't fussed on the notoriety according to Rocket News.
But nothing quite beats Weiwei doing the McDonald's 'Good Morning' song in the video.
The place I work now has a register system that doesn't allow any alterations of the order at all.
Someone stutters on the sixteenth part of the order? Put aside the whole transaction (because we can't actually cancel it, only a manager can do that for some stupid reason) and restart from the beginning.
Someone decides they changed their mind on something? Put aside the whole transaction and start again.
I work at a department store which is part of a chain. Corporate has, just this week, changed the software on the registers. They have no idea just how difficult it can be for customers.
You see, once we hit the "take payment" button and the total is displayed at the top of the screen, nothing can be voided, nothing can be added, nothing can be changed.
The "take payment" button (on the touch screen) is new. Often, in the past, I have hit the buttons on the screen because I know what they are and they are quite bothersome.
However, even if we have scanned everything, including the coupons, and we hit the "take payment" button, the customer will tell us that one of the prices is wrong, even it is less than $1 and they will have spent over $150 on the items I have scanned.
Now, instead of just voiding off that one item, we have to void out the entire transaction and re-ring the items again. Not every customer is a fan of this new change. And most definitely not every employee is a fan.
Somewhere, in some little cubicle or even corner office, there is someone who is trying to make life more difficult for the employees of this chain as miserable as possible.
I was accused by custys of being racist several times at The Big Fancy...although it would sometimes happen with returns or a broken register (like in Will's case), usually when I got called racist or other names (sexist, ageist, etc) , it was when we were busy and I was waiting on 3 people and the upset customer thought I was ignoring them or like in Will's case something would go wrong with the register prompting me to send them somewhere else. It's too bad Will didn't understand what was happening with her and she wasn't able to say specifically why she was upset with him. Racism is such a horrible mental disease in our country today and communication is the answer. The hurt custy would have learned it was because of the register malfunctioning, not the color of her skin. And because she could not come out and say why he was rude, she left feeling bad and he was not able to explain the misunderstanding.
Have you ever had a custy who thought you were racist or ageist because they didn't understand what was going on behind the counter? How did you handle them?
From Huff Po:
Tipping can be a stressful process. As soon as you order at a coffee counter or get ready to pay at a restaurant, the same familiar questions rear their ugly heads: How much money should I leave? (Something concrete, like $1 a drink at a cafe, or at least 10 percent of whatever the total is?) Do I tip less for takeout and delivery? How good was the service, really?
It’s clear that some customers aren’t tipping enough, especially when we consider that low-wage workers rely on tips as part of their salary. Could interactive technology encourage us to fork over more money?
Some customers don’t tip simply because they don’t have spare bills on hand, or spare change clanging around in their pockets. A new device aims to solve this issue by allowing people to tip using credit or debit cards. DipJar offers a convenient way for customers to show a little generosity: Just dip your card into the jar and remove it—the machine will deduct a preset amount ($1 in most locations). After the transaction goes through, the jar lights up and emits a sound effect to let people know a tip has been given.
DipJar CEO Ryder Kessler says customers prefer the device because they don’t have to opt out of tipping by pressing “zero” on a tablet or square reader. “The biggest barrier to generosity is decision-making friction,” he says. DipJar is designed to eliminate that barrier.
But even when tipping is entirely voluntary, are customers really all that generous? To find out, I asked behavioral psychologist Dr. Jennifer Hartstein whether digital tipping actually makes a difference.
She informed me that, although tipping was originally created as a means of providing feedback and rewarding good service, “the expectation now is that we tip because there’s a tip jar in front of us.” This expectation “diminishes the meaning of the tip for people,” in turn creating “two very clear camps”—those for tipping, and those against it.
Digital tipping, Hartstein says, won’t change this much, although she admits that eliminating the stress typically associated with tipping might make people more inclined to leave a little something behind. As for the sound effect that DipJar makes once a tip has been given, Hartstein worries that “it has the risk of embarrassing people.”
Kessler disagrees, arguing that customers want to make sure the person behind the counter is aware of their generosity—something he jokingly refers to as the “Costanza effect.”
There’s also reason to believe that card holders are more inclined to give better tips. Research from psychologist Michael Lynn at Cornell University indicates that people who pay their restaurant bills with credit cards tend to tip more than those who pay cash. But there are other factors at play. Lynn’s research also shows that service workers receive greater tips when they do things like introduce themselves by name or write “Thank You” on the back of the check. Though service quality and tips are “weakly related,” Lynn found that smiling yields a 140 percent increase in tips.