Work in a big supermarket in australia and it has a very big loyalty system that people are very obsessed with making sure they always get the most from it.
Was in charge and had one of the team members call me over to help, this one angry customer (AC) wanted to use her loyalty dollars but didn't have her card on her. I tried to explain to her that she needed the card in person to be able to use her card but she wasn't having any of it. At this stage there is getting a queue building so close of the register and moved other customers away so that AC could have all the space she and her young child could want.
AC - I have given you all the details you could need to put this through, I cant believe that you cant just do it this way.
Me - Unfortunately our loyalty card is a separate system to our register so we do need the card to be able to put it through
AC - Well I'm sorry but I don't believe that. You will put this through, I have all these points saved. I knew I shouldn't have come into this store, it was a mistake. I want to speak to your manager
Manager didnt want to come down to speak to AC, because he didnt but told me exactly the same thing I had told AC. During my time calling the manager AC had decided to take it upon herself to call the Loyalty card help line.
AC - (talking on the phone) Look im here at the register and I want to use my dollars but the girl says I can't use them without the card. [Silence] Well I threw that card out, I didnt want to have to keep carrying around so many cards [Silence] Well f* you, what a waste of time this all is
She then hangs up and pulls out her card to pay, all the while swearing at me and telling me how she'll never shop at our store again and will give up on the loyalty program. Handed her reciept and then world war 3 went off.
Me - Have a nice day
AC - How dare you fing insult me like that. I cannot believe that, you fing b*. I am going to call your management.
Roughly 8 years ago I worked at a big retailer marketed for pregnant women and babies. I was also pregnant at the time. We sold furniture such as cribs, changing tables, dressers, etc. One day I was working in the furniture department and a woman comes in alone, she's roughly 6 months pregnant. She looks around, picks out some furniture she wants and comes to the desk where I'm working to place the order. I'm almost done with the ordering process and I ask her whether she'd like to pick it up in store or have it delivered to her house for a fee. I'll be M & she'll be PL.
M: Alright, I've got that all entered in for you. Would you like to pick up in store or would you like your furniture delivered for a fee of-
PL: I want it delivered.
M: Okay, no problem at all. Do you live in a multiple story home?
PL: I live on the 8th floor of an apartment.
M: Okay, great. In addition to the delivery fee there's also a fee for-
PL: Oh I'm not paying a fee.
M: oh, okay no problem we can have the items delivered to the store then and you can pick u-
PL: No, I want them delivered to my apartment and I want them set up.
M: Okay ma'am that is no problem. There is a fee for set-up and delivery though and there's also a fee if you're not on the first floor. The total of the items and delivery and -
PL: yelling I AM NOT PAYING A FEE FOR DELIVERY AND SET-UP. I AM PREGNANT. I CANNOT COME PICK THESE ITEMS UP, I CANT LIFT THEM! I'M PREGNANT! YOU'RE PREGNANT, PREGNANT WOMAN SHOULDN'T HAVE TO PAY DELIVERY FEES.
PL: yelling more about being pregnant
At this point my manager comes over because of the yelling and tries to calm her down and explain the fee schedule and inform her that yes everyone has to pay a fee for delivery regardless if they're pregnant or not but this lady is just not having it and will not stop screaming. Eventually my manager has to ask her to leave because other customers are looking around like WTF.
Before she walks out she yells "FINE I'LL JUST GO TO competitor store!" My manager looked at me said under her breath "good luck with that, lady".
From occipital_spatula, Tales From Retail:
Some people yesterday bought a cartful of groceries, including meat and a cake, both pretty expensive. Her total was $54
Lady: $54??? What the hell did I buy???
The cashier (I was bagging) reminded them of the meat and the cake, but she insisted something was wrong. He went through every item and told her what it was and the price of each item, and added it up with a calculator as he went.
She just shook her head.
Lady: I wanna see the receipt 'cause there is no way in hell this stuff is 54 dollars. This is why I don't shop here, you guys are crooked.
She paid with her food card and there was still a dollar and a few cents leftover.
Lady: And what the hell is this?? Everything should have come off, what didn't it cover?!
Cashier: The birthday candles.
Lady: Those should be a dollar, right??
Daughter: The sign said 99 cents.
Cashier: It's sales tax...
Daughter: But they're 99 cents.
Lady: Not here they're not.
They finished paying (meaning she threw two dollars and a nickel at the cashier and told him to keep the change) and left. You heard it here, folks, we are the only store ever to have a sales tax! We are the sole backbone of this country!
I work at the gift shop in our zoo, and we have a couple of kiosks around the park selling stuff. The one up by the giraffe exhibit is where we sell giraffe feedings on the weekend. Now it gets pretty busy for a half-hour event, so we have to quit selling tickets a few minutes early to make sure we get through the line within the half-hour. Most people try to bargain and beg to get me to sell them a ticket, but this guy took it a step farther.
He comes up with his toddler and tries ducking under the barrier we have set up to separate the area where people pay from the area they wait in line once they have a ticket, where we still had a good chunk of people.
Me: I'm sorry, sir, but the giraffe encounter is actually closed for the day.
Customer: Then why are they still here?
Me: They already paid for their ticket, they're just waiting for the zoo keepers to wave them in.
Customer: So then you can still sell me one.
Me: Unfortunately, I can't, we stopped selling them about 10 minutes ago to make sure the event ends on time.
Customer: Wow, so you're fine telling a little girl no?
His kid isn't even looking at the giraffes ten feet away from them, looking more interested in the tortoises on the other side of the courtyard than anything else.
Me: Again, I'm sorry, but we do have to keep to a schedule, and if I sell one to you then I'd have to sell one to everybody else I turned away since we closed.
Then he realizes he's standing right next to the cart our volunteers use to help the keepers split up the leaves of lettuce, stacks of them already torn and ready to be handed out. He picks one up and waves it in front of me.
Customer: If you won't sell me one, then what if I just take one and go in?
Me: What if I just call security and tell them I have a theft and someone trying to sneak into an exhibit?
I guess he didn't want to risk it, since he took his kid by the hand and walked off, grumbling about the zoo ripping him off.
From 13dayshamster, Tales From Retail:
I work a small store which on Saturdays is open 10-3. There is a similarly named store about an hour away that is much larger than our store and is open on Saturdays from 10-5.
Last Saturday as I'm locking up the store and people start leaving, there is one woman who keeps lingering. Everybody at this point has left about 5 minutes ago and we're coming up on 3:00. My coworker and I were lingering in the front hallway of the store waiting for the woman to finish her browsing. She didn't have anything she wanted to buy so she was just lingering for no reason. We had an interesting interaction as she was walking by us.
Customer: "I don't know why you do closing announcements so early. You're supposed to close at 5,"
Me: "Actually we do close at 3."
Coworker: "I've worked here for 15 years and this has been our closing time for the last 5."
Customer (angrily yelling): "Well your website says 5! This is ridiculous".
Me: "Our website says 3. Just like our hours outside."
Customer: "JUST FIX IT." She storms outside.
Coworker and I looked confused at each other. Than we both realized she was talking about the other store. I looked up their hours and sure enough they were 10-5. They are usually the first result of a google search. But the town names the stores are located in and the logos of both stores are totally different. If you're paying the least bit of attention you'd know they're different stores entirely.