So this happened a couple weeks ago. Guy comes in with their son to trade in a PS4 system and their games with it to buy an Xbox one, happens pretty often so no biggie. We get the trades settled and now it's time for them to decide which system to go with.
Now I can see the son who this is all for is starting to have doubts about if he really wants to go through with this so I tell him the pros and cons and tell him I've got some preowned systems in which have a 7 day satisfaction guarantee so if he doesn't like it he can come back and return/exchange no hassle. But they decided to settle on a new system that comes with a game bundled with it. Alright their choice. And they sign the paperwork saying that they are selling their items and giving us ownership of them and they finish the purchase and leave.
Nothing exciting yet.
Then an hour later while on my lunch break my associate gets a call from Angry Dad (now calling him AD for short) telling us how he hates the system and is bringing it back and before we can explain the policy he hangs up. So we brace for impact.
He comes in slams the system on the counter wanting us to return it and give us his old system and games back.
Something to note about our location, because of city laws we're considered a pawn shop and have to follow pawn laws which means any electronics traded in with a serial number has to be held for 10 days. And there is nothing we can do about it they're pretty much in limbo, only way it can be taken out of trade hold is for there to be a police report and confiscation order.
So I explain to AD the pawn laws and also for the fact that the system had been opened we couldn't return it, go to any other big box retailer and they'd have the same policy.
AD: "I don't care about the law, just give me my system back I don't want this! Call your manager he must be able to do something about this!"
So I call my district manager and explain the situation, he tells me pretty much that there's nothing that could be done and if he doesn't accept that and leave call the police.
Next thing I know when I get off the phone, he's dialing on his phone.
AD: "I'm calling the police, this is robbery."
Me: "Fine, saves me a step my district manager told me to call them if you wouldn't leave."
Now what makes me laugh about this is he called the emergency line, over a video game system. And after speaking to the dispatcher he tried to argue with them on the line and the dispatcher told them to wait outside and not to speak to us.
So the police came, and after hearing both sides (very polite gentlemen they were) they gave AD his system that he left on the counter that we couldn't return and the number for corporate. And only thing I heard from that is the man left a 1 star review on Google about our store and in the review is incoherent complaining about how the cops wouldn't do anything.
So I work at an Australian grocery store, and have done for about nine years. For the most part, it's pretty fine, but there's a few things that grind my gears.
Luckily, our grocery carts are the type which can only be used by a customer if they insert a coin into the handle. The incentive here is that they'll get the coin back once they return it, thus preventing theft and vandalism. Sometimes we may get carts for our own use, in which case, we'll use a special key that unlocks it without a coin, and sometimes these carts get left around the store by lazy employees.
So yesterday, I was at the front of store on the checkouts. I've gained a reputation from some customers as one who doesn't take a lot of nonsense when customers are rude or talk back. Thankfully, as a supervisor with a great track record of customer service, my managers trust my judgement if a customer ever complains.
I served a woman who seemed to be somewhat distracted, and the actual transaction went smoothly, she was pleasant and friendly. However as she was finishing up, I'd realised that after putting her groceries on the conveyer belt, she had just left her cart (in which there was no coin) at the other end of my register.
As I finished up, I said to her: Me: Oh, don't forget to take your cart with you!
Lady: Oh it's fine.
Me: Uh, no it's not, you can take your trolley with you like everyone else.
Lady: No, it's okay, I just found it in the store anyway.
Me: Oh, so you want me to return it for you?
Lady: No, someone else will do it.
Me: No, I'll have to do it. All the other staff are busy, so I'll have to take it down to the cart return for you, instead of doing the job I'm supposed to do.
Lady: It's not my job to return my cart.
Me: It's common courtesy, who raised you? Because they did a terrible job at teaching you politeness.
At this point I stormed off with her cart because I knew I would probably say something I really regretted. I went and hid down the health food aisle for a second so I could see if she went to the service desk to report me. She didn't.
From veryveryplain, Tales From Retail:
When I worked at a gas station, I had this young woman (couldn't be a day older than 21) that would come in occasionally and buy scratch off lottery tickets. She came inside with a $20 or $30 winner and wanted some of it in cash and some of it in tickets. She left and returned about 15 minutes later to tell me I had mistakenly given her $30 worth of tickets AND $30 cash. She gave me back the extra cash and tickets and went on her merry way.
She went all the way home with $30 extra and got back in her car and drove back to my store to give it back to me because she said she didn't want my drawer to be short. I loved that girl.
From Delanium, Tales From Retail:
I work at a pet food store, where we have a loyalty program on most foods. Earlier today, a woman came to the register with a bag of a food that is not on the program. I still usually get people's phone numbers anyway, as it can be useful for them to have a history of their purchases, but this woman shoved her card into our machine and told me that she was in a hurry. So I didn't ask for her phone number.
This was a mistake.
(I want to stress here that I have not exaggerated or made up any of this dialogue. It happened a few hours ago, and I am still vaguely angry about it.)
Woman: "You didn't ask my phone number for the loyalty program."
Me: "Oh, I'm so sorry, ma'am. But this food isn't actually in the program, so it's alright."
Woman: "No, I want to keep track in case it's ever added. Where is your manager?"
Me: "Ma'am, it's a simple fix. I can just do a quick re-ring--"
Woman: "I don't want to swipe my card again. Get me your manager."
I sigh and turn to catch my manager's eye. I can tell that she's heard most of the conversation thus far.
Manager: "What seems to be the problem, ma'am?"
Woman: "She didn't put me in the loyalty program. She didn't even realize, I had to tell her."
Manager: "Well I'm very sorry about that, but it's a simple mistake--"
Woman: "You're not supposed to make mistakes at (Store Name)."
I assume that she's referring to the fact that our store prides itself on its customer service, but that's just ridiculous.
Manager: "Well, we can correct it with--"
Woman: "Nevermind, what is your name?"
I'm exasperated at this point and give her my name-- which is a shortened version of my full name.
Woman: "And what is that short for?"
I tell her.
Woman: "And your last name?"
I tell her. She spells it out, asks if it's right-- it's not. I'm about to correct her, but she snatches the paper and walks away before I can.
Afterwards, my manager told me that the woman was rude her entire time in the store. The assistant manager came to ask what the problem was, we explained, and the AM sent an email to our GM telling him that if we got a complaint about me to not take it seriously.
I'm still angry about it, because she apparently wanted to get me fired for mildly inconveniencing her, but it's nice to have such great managers.
BONUS: I've been watching the store reviews because I want to see the lady's review, and this popped up a few hours ago:
[Stuff about the store] but I witnessed an employee take a flogging that was unnecessary (nutty customer) and she handled it like a champ! The nutty lady put on quite a show. [Mentions store name]. Couldn't have held my composure.