This story was originally posted on: December 01, 2009
I have been working in the hotel field for almost 4 years now (The first two years I was in college, the past two I blame on the economy).
While working at my first hotel we underwent construction. We knew months in advance and would tell anyone who made reservations that we would be undergoing construction and the pool would be closed during their stay.
I should note that one of the reasons people chose to stay with us over competitors, is that our pool was open 24 hours.
I'm working the afternoon shift one of those days during construction. We have signs posted all over the entrance doors notifying customers we are under construction, which I thought were somewhat pointless as the moment you enter the building you walk through a 3 foot wide tunnel of plastic while a jackhammer (no joke) tears up the lobby floor.
There are also signs posted at the desk saying the pool is closed and we're under construction.
We also verbally tell all check ins that we're under construction and the pool is closed and have them sign a document saying they were told of this.
Towards the end of my shift, around 9pm, this grandpa comes up to me asking where they can get pool towels.
I apologize and say that I am sorry, but the pool is not open due to the construction.
He glares at me for a second and says that the only reason they stayed with us is because they wanted to take their granddaughter swimming.
I apologized again and informed him that several notices were posted and that he did sign the form.
About five minutes later he comes back carrying what looks to be a 2 year old child. He points to me and says to his granddaughter "see her, she's the reason you can't go swimming tonight."
He glares at me again as she begins to tear up and her lip begins to quiver.
I just watch, mouth agape, as they walk away.
The little girl didn't take her eyes off me as they went down the hallway.
A few months later, at the same hotel, we are having a few traveling hockey teams stay with us. It was my first (but unfortunately not my last) experience with the hell that is child hockey teams.
There were about 3 teams total staying with us, and they filled up about 50 rooms (out of the 102 the hotel had) and we were sold out that weekend.
As soon as I saw the first greyhound bus pull up, I cringed because I was the only employee in the entire hotel.
The first people off the bus are the kids that just spent an entire day on the bus eating candy and soda.
Then the parents stumbled off, they spent the entire day drinking on the bus and brought their coolers into the lobby to continue the party.
After the hellish 30 minutes in took to check them in the kids scattered, spotted the pool, asked their parents if they could go swimming and then ran away (presumably to get out their swim trunks, but it may have been to go get high on speed for all i know).
I yell to the parents in the lobby that all children must have a parent guardian in the pool with them.
The camera I have behind the desk is pointed directly at the kids and I can see them running and jumping in, a direct violation of the posted rules. I seize this golden opportunity to kick them out of the pool and head down there.
The parent there, argues that he kept a solid eye on the kids and that not one of them jumped in.
I pointed out that his beer was also not allowed in the pool area as food and beverage are prohibited. as I'm "discussing" this with him other parents (alerted by one of the kids) come in saying they'll keep an eye on them.
Out numbered and needing to get back to the desk I tell them if I see one more violation on camera the pool is getting locked down.
As soon as I get back to the desk I see the kids at it again, the parents drinking beer, and not doing anything.
I march my ass back down there, announce that the pool is not closed and they need to vacate immediately.
The parents try to argue their way out of it saying they've been watching the kids and didn't see anything, etc., etc.
It's then that the smart ass of the kids decides to jump in while I'm there and the parents begrudgingly agree to leave.
I lock the pool, thinking I've won one battle, I can manage to make it another 5 hours until my shift ends. How naive I was. I spend the rest of the night trolling the hallways with my mean face on, sending kids who were playing mini-stick hockey in the hallways fleeing into their rooms. The parents have decided they are on vacation and are getting obnoxiously drunk in the lobby (and I worked in a college town, the frat parties were quieter) or going down the street to the casino.
At one point I approach the parents informing them that if I find the kids playing hockey in the hallways or rooms again I will kick the team out without refund. They then asked me if I had any board games they could play.
When I said no they said, "Well how the hell are we supposed to entertain our kids if you don't' have an arcade or any games for them to play?" I was about to tell him off when out of the corner of my eye I see kids running outside in the parking lot.
It's winter, about 25 degrees, and there's ice everywhere and none of the kids are wearing anything more than shirts and pants.
We had a big snowfall recently and I knew the kids were running for the giant pile of snow at the end of the plowed lot.
I bolt outside and spot at least 5 kids on top of the 12 foot high snow pile playing king of the mountain. I ran over yelling "get the fuck of that mountain!" and they scattered. A parent had followed and slurred at me "don't' talk to our kids that way!"
To which I replied "Then act like a damn parent, I'm not a babysitter!" and went back inside.
I informed the parents there that if all the kids were not in rooms in 5 minutes I was calling the police to haul them all off.
The parents grumbled but the kids disappeared.
At least for a bit.
I head the distinctive sounds of children running on the floor above me and literally sprinted out of the office and up the stairs, taking 3 at a time.
I burst into the hallway and spotted a group of kids playing tag in the hallway.
I (out of breath) yelled "get in your rooms!" one of the brats replied that their mom told them to leave the room so she could watch tv. I snarled "get in your rooms NOW!" and they scattered.
I was hanging out in the bottom of the stairwell to catch my breath and slow my pulse when I heard the 2nd floor door open.
I over head an adult female say to a group of kids "She's not in charge of you, you do what I say, and I say you are allowed to play in the hall-..."
right then she stepped off the stairs, turned, and saw me standing there, hand clasped demurely in front of me, smiling as sugary sweetly as possible at her.
She turned pale, shut her mouth, and walked silently right past me with the kids.
I followed them to the lobby, still smiling.
They walked right over to the elevator and went back up to their rooms.
I stood outside the elevator and as it was closing said in my most sincere voice "have a good night!"
The best part?
I was working the morning shift the next day and when the parents came to complain, my manager told them they were never allowed to stay in our hotel again. She informed them that she would be notifying the rest of the hotels in the city of their behavior, and good luck next year finding a room for the tournament.
No one acts up in my Hotel Hell and gets away with it.
So disgusting...From ABC News:
MUNCIE, Ind. - Three Ball State University football players were learning a lesson about being careful who they associate with after they were tied to a demeaning incident at a restaurant over the weekend.
Defensive lineman Kennan Noel, linebacker Nicholas Isaacs and defensive back Darius Conaway were allegedly part of a group involved in the incident at Brothers Bar and Grill last Sunday, officials with the Muncie Police Department said.
Police said a 17-year-old tried tipping a waitress with two dollar bills covered in fecal matter.
According to the police report, restaurant surveillance video showed the suspect immediately going to the bathroom after the waitress delivered the bill to the table. The police report said the video showed the suspect returning to the table, putting items into the bill folder and giving it to the waitress before walking away and visibly laughing.
The teen was taken to the Delaware County Juvenile Probation Center on a charge of battery with bodily waste.
The Ball State football staff said they were continuing to collect information about the incident. Officials said they don't believe the players were directly involved with the prank -- they were just at the restaurant with the accused teen.
Officials said the football coach has talked to the players about the incident and reinforced that because they are in the public eye, they need to be more careful about who they associate with.
Watch RTV6 and refresh this page for updates.
This story was originally posted on: August 12, 2009
We love to hear a good story where a Retail Slave takes down a foul-mouthed custy and this one is completely retailicious!
I used to work at a coffee shop in The Mall of America in the tools section of Sears...weird to begin with. As such we had 3 tables and 6 chairs saved for customers only. Sadly being positioned at a semi-main entrance we had a lot of people coming and going but the most important thing to remember was the fact that I had limited space and that all seats were for CUSTOMERS ONLY. We have giant signs up that say customers only, we have a rope with a sign on that telling people customers only...You get the idea. If you don't like there are plenty of other places to sit.
A woman and her daughter saunter up to one of my tables and with a labored sigh plop right down by our "mug tree". The daughter, 8-11 years old I'd wager, was clanking the mugs, to the point I was sure she was going to break one of them. It had happened before. What can I say? Kids like breaking stuff.
I give mom's a bit of a break as I know its a full time job looking after your demon spawn in public but as more customers start approaching my counter I have to shuffle the 2 off to the outside seating.
ME: "Pardon me, but can I get you anything at all? It's just that my rushis coming up and I have to save these seats for customers...as it says on the sign that you're holding."
MOM: "Why don't you get another fucking hole in your face, bitch."
Now there is protocol for such behavior, we call security for unruly types and I KNOW when to pick my battles. That day, was NOT today.
ME: "I don't think that's appropriate talk around your daughter ma'am"
This next line is VERBATIM what this woman said:
MOM: "Why don't you fuck off you fucking cunt."
This is what I like to call the "calm before the storm" I've had women change their babies diapers on those tables and throw them on the floor NEXT to the garbage can, I've had people with video cameras call me a racist...and I've smote them all, but no one calls me a cunt.
(mom in sights now)
"Listen here you interminable hag, I didn't fucking ask you! Now moooooove your fat ass out of my seat before you leave a stain! And if you sit on my patio I'll call the fucking cops you chide whore. I'm in charge here and I will fucking end you! You're setting a damn fine example for her and for gods sake when she grows up I hope she's nothin like you cuz I can guarandamntee that her generation of kids won't be so polite in the nursing home you nothing master!
MOM finally gets up giving me her best mean mug, only to suffer at the wrath of my Badtz-Maru style 1000 yard stare. I can peel the paint of a wall ;)
ME: "Thanks for choosing -------- have a lovely day!"
Way to go Ratchet! That nasty bitch needed to be taken down - so sad she talks like that in front of her daughter. We hereby bequeath you with the coveted Retail Balls Award. You stood up to this awful custy with tact and wit and you made Carolanne proud!
This story was originally posted on: August 10, 2009
It's the friendly DepotDemon again, with a short story. Gather round kids!
This happened to one of my fellow lumber associates a week or two ago. He was driving our reach truck (Where you are standing backwards with the forks behind you, something about obstructed views or something) and he was driving in the store, following every safety regulation (all 1 billion of them) or so he thought.
He looks back while driving to find a 13 year-old kid holding his 3 year old little brother on the forks!!! And the 13 year old thinks this is smart!
My coworker stops the machine, and as calmly as he can tells him: "What the fuck are you doing? Are you a fucking moron?! I could get fired for that shit!"
I would bet money he didn't mention that to his mom. Who was nowhere to be found, by the way. She was probably looking for a leash for her fucking kids - at least that what she should have been doing.
When I was told that story, I gave my co worker a high five.
Till next time,
And your Co-worker get's a Retail Balls Award from us! Way to go! Those Retail Devil Spawn need to be confronted and stopped. And their parents should be sentenced to 500 hours of hard labor at Octomom's house.