Yesterday I was doing a return. Every return I do, if it's clothes, we have to ask if it's been washed.
Well I asked her. "Have these clothes been washed?"
She brought her clothes in a bag, and before she even took them out of the bag I could smell the laundry detergent on the clothes. But giving her the benefit of the doubt, I went with it anyways and asked her if they had been washed.
Of course she lied to me. And when I took them out of the bag I could smell the detergent even more as if she tried to wash them like 8 times in a row.
Our policy is to not accept returns that we cant resell, but most associates dont really care and they just accept most returns and throw them in the trash since they can't be resold. Well I would have done that for this lady, but she lied to me. So instead of just letting her do the return I called my manager over and asked her if these smelled like they were washed. Immediately she made a "Wtf" face and said "yeah I can smell all kinds of soap on these clothes sorry ma'am we can't accept this return."
All she had to do was not lie to me and she could've gotten her money back. She might've lied in fear that I wouldn't let her return the stuff if she admitted it, but lying is lying.
Don't lie to an associate who is willing to help you.