I used to work for Macy's. They bought out Kaufmann's and I continued on with Macy's. Like Kaufmann's, Macy's had no monitors for the fitting rooms. Chaos resulted there.
We got criticized for not looking directly into a secret shopper's eyes. For not complimenting their purchase (even for an undergarment purchase). We were expected to greet them no matter what the circumstances. (Somehow, we were expected to see over fixtures that were taller than our height and more than ten feet away from the S.S. who was entering your work area.) We were even expected to answer questions of theirs while ringing up another person.
I was a diamond associate (highest level) and still didn't get the highest pay because of ridiculous, impossible, and impolite things I was supposed to do, and was criticized for.
--A Retail Associate For Over 15 Years