Satisfaction would be nice, over the "there's always room for improvement" spiel.
Lately, they (corporate) want only perfection.
My store has a customer service survey on each receipt (as so many do nowadays). The ratings go from one to ten. Officially, we are supposed to have scores above a nine.
Yet they are clearly dissatisfied with anything less than tens. Never mind that that's damn impossible to get a ten out of them, especially considering how hard it is to get them to take the survey in the first place unless they have a complaint.
Everyone at RHU already knows that if a customer catches a whiff of desperation for high marks, they'll find something to complain about.
But noooooo, corporate won't accept that! "You're just not trying hard enough," they tell us. "There's no excuse for not giving your best customer service. If you don't get a ten, obviously you need to improve."
Riiigght, because it's our fault. Not that corporate sets unreasonable standards, made up by someone who has NEVER had to deal with customers before. Obviously, it's us. Not them.
--Not the Boss