I work at a deli located inside of a grocery store as a Deli Clerk. We have hot food, cold food, and deli case along with a wing bar out on the floor that customers have access to. It should also be noted that we now have to drain the wing bar of water and clean that out (the water is scalding hot)
Today's story involves me (M), a coworker (wing bar lady (WBL)), and a customer (CM).
WBL has not had to drain the wing bar yet (she doesn't work often).
So the story begins: I go out there and show her how to drain the bar and if she needs help with the bucket or anything to get me and warn her that the water will burn her if she's not careful. I leave her to it while I go back to serving customers. About 3 mins later all I here is a yell and see her running to get to the back of the deli. I sensed what it was, she had somehow burnt herself with the water. I go to help and before I say a word she says.
WBL: Go to the wing bar, I knocked the hose out of the bucket.
All I can think is great, now I have scalding water getting on the floor right next to customers. So I dash to turn off the water hose and then get a bucket/mop and paper towels to clean the mess. As I'm doing this we are left with only one deli clerk to handle the onslaught of customers and it leads to this interaction...
CM: Sir! Don't you work in the deli, you need to get me some wings!
M: Ma'am I'm sorry but this is a safety concern that I have to take care of first.
CM: I don't care just block it off and get back to work.
CM: And I said I don't care get me 2 pounds of wings.
M: Ma'am again I can't help, my coworker will be with you shortly.
It was then that I just let her know if she has a problem with it she can take it to a manager. I finish up the cleaning and go to check on WBL. She has severely burnt her hand and has applied mustard to it to help (we for some reason have no spray for it). I then send her to management to let him know of the incident.
Once everything has slowed down I find out what happened. WBL had been on her phone (why would you do this out on the floor in front of customers!) and dropped it into the water and decided the best course of action would be to just grab it real fast (because the phone is more important than her hand?).
Management then informs us that she is being sent home and that now me and the other coworker have to make due being short staffed (an all too common closing occurrence). I end up leaving and hour and a 1/2 after we are normally out and wanting to call WBL a thousand names that would get me wrote up.
Then I come home and my attitude takes a complete flip. My boyfriend had adopted a 7 week old lab/collie mix :D