I work in the sporting goods department of a big box store. Most families come in this time of year to purchase football/soccer gear for their kids.
Today was the first day that I have been sworn at by a customer. I didn't take it personally because, well, retail.
I come back from grabbing a cart from the front to put our returns into. A little boy (probably 6 or 7) stops me by our counter and lets me know that his mom needs some help by the football gear. I set the cart aside and head over there to help. She'll be CL (cup lady) and I'll be me. (on mobile - sorry for the formatting!)
Me: Hi, did you need some help?
CL: Yeah, I was wondering if you could see if you have any more of the youth cups (athletic cups) in the back?
Me: Sure! Give me one second to scan the tag.
I scan the tag and see we have none on hand, no scheduled deliveries, and of course, none in the back.
Me: It doesn't look like we have any on the floor or in the back. We have some on order, but they won't be here for about a week or so. Would you like me to check a different (store name here) for you?
Me: I'm sorry ma'am, but if you'd like, I can check another -
CL: No. No. Just no. This is ridiculous. This store is so salty. Ever since the one in (town 10mi away) closed, this store has turned into a salty a-- f---ing sh--hole.
Me: I'm sorry to hear that and I apologize we don't have it in stock for you. We do have a size up from the one you're looking for on clearance right over here?
CL: NO!!! THIS F---ING A-- SALTY STORE DOESN'T HAVE S--T!!!! HIS GAME IS IN AN HOUR. I DON'T HAVE TIME FOR THIS!!! F--K THIS STORE. F--K IT. YOU F---ING PEOPLE NEVER HAVE ANYTHING IN THIS SALTY A-- STORE!!!!
At this point, I was trying so hard not to laugh. She eventually grabbed her kids and walked out.
My manager came back from another aisle and I told her what happened (all while laughing really hard). Apparently, the same lady asked my manager if we had the cups in the back. My manager told her the same exact answer.
So I guess I should now thank customers for shopping at their local salty a-- f---ing (store name)?
(Also recommended she try the sporting goods store in the same plaza. Right next door. They had it in stock.)