So I used to work at a"big box" outdoor retailer, let's call it Return Everything, Inc. I've never been an expert clothing folder, especially when in a rush because of a long line at the registers, but I wasn't just wadding the clothes in a ball, either. Cycling clothing is even harder to fold nicely because it's all slippery and has padding in it.
I've been working here for years, folding clothing at the registers, working in the warehouse dealing with clothing, having customers tell me not to worry about making it too nice because it's outdoor clothing that's about to get shoved in a backpack, never a complaint.
Then I have this lady. It's super busy, she's buying a bunch of cycling clothes to go on some backpacking bike trip in France. I feign interest as I pile her clothes on the counter and take them off the hangers. One piece falls on the ground, slippery material in a big pile, I apologise, she seems fine. I'm trying to quickly scan all the items and fold them best I can, she offers to help bag them because there's so much.
She's going for like a week, anyone I know going on a trip like this would get maybe two outfits and wear them the whole time, she seems to be acquiring an entire wardrobe. But, whatever, good for sales. I finally finish the transaction, she's been mostly pleasant and she goes on her way, as far as I know everything was fine.
Until a few days later when I find out she came back, complained to a manager, and returned every. Single. Thing. Over $500 worth of items. Because I didn't fold them properly and "threw them in the bag like rags." She let them know from then on she'd only ever buy anything online. Like they treat products any better when there's no customer there to see it? Why hadn't she said anything to me? Her clothes were going in A BACKPACK. Was she going to tissue wrap each item every morning?
Still makes me mad to this day and this happened a couple years ago..