This story was originally posted on: January 16, 2010
I haven't submitted anything in a while, but I have commented on many a post. Anyway, my latest adventure came from the time I got to tell a customer off while shopping.
For several years I worked at a major retail chain that features red and white prominently, and has a dog mascot named "Bullseye". I hadn't been back there in a while due to a Wal-Mart being closer to my house, but had the opportunity to be back in there recently.
The employees all wear red shirts and khaki pants. By sheer coincidence I happened to wear a red shirt and jeans. My former co-workers jokingly said they'd give me a scanning gun and get me back to work. We had a good laugh as I walked off to do my shopping I was stopped by a customer.
Customer: Excuse me, can you help me?
Me: Sorry no... (I was going to finish with, "I don't work here")
Customer: Well that's just rude, you people are lazy and useless! I want your managers name, I'm going to report you and get you fired!
Customer: But those other people said you had to get back to work!
Me: They were joking! I used to work here, but I don't anymore! I haven't worked here in about three years. You know, if people like you didn't jump to conclusions and jump down people's throats the minute the world doesn't go your way, people actually might like their jobs and be more willing to help you. But when you're stupid and rude, we're less inclined to help you and could care less if you get what you want.
Customer: ... (She had a shocked look on her face)
Me: If you hadn't have been so rude to me just now I might have been nice enough to point you in the direction of a sales associate, but now I could care less.
And with that I walked off.
I really did want to politely tell her I didn't work there, but like most customers she went from zero to bitch in about 4 seconds.
I got what I needed and headed out without any further incident, but damn it felt good to tell a customer off without having to worry about putting my job at risk.
--Tony in North Carolina