From Pharmacy Slave, Posted to RHU Dec 2011:
Years ago I was working in as a pharmacy tech at Aide Rite. Most of our customers were nice, normal people. Well, there was the lady who used to come in with kittens in her pocket, but she let us play with them so I liked her.
Anyways, there was this one crusty custy who was a raging biotch. She was on a plethora of mood stabilizing meds and they clearly weren't working. Every time she was in, she had a problem with something.
One night I had the pleasure of dealing with her through the drive through. She said her doctor was to have faxed over her scripts but nothing was there.
I asked if she knew the name of the med and she named one that's a controlled substance, which by law cannot be faxed. The doctor has to give the patient a prescription slip and they give it to us. She insisted her doc had faxed it last month. Seeing as she had so many meds, I could see she probably got confused. I told her there was no way the doctor faxed that one and checked the computer.
Sure enough, she had brought in the Rx. I relayed that info. Now there's a line of cars behind hers. I ask if she could please come in to sort this our (and so I can show her the Rx) and she refused and started honking her horn in anger. She told me to check the fax machine again.
I told her there was absolutely no way it was faxed over. Now she's honking and screaming and becoming unhinged.
She said, "Maybe it fell on the floor. Check the floor."
I said, "Ma'am, it did not fall on the floor because it was not faxed over."
Now cars are hanging out in a busy street waiting in line.
She hissed at me "CHECK. THE. FLOOR. NOW."
I told her to please go home and call her doctor because she left without her script and there wasn't anything further I could do about it. She screamed at me "You call my doctor!" I replied "I am not going to call your doctor because one of you forgot to get a controlled substance prescription. That's between you and the office. Please either come in to the store or go home and call your doctor." She screeched and started banging on her steering wheel.
Now this is where I admit to poking the caged lion. I got on the speaker and said, "Have a great night!" with a big ole smile plastered on my face. My coworkers just about lost it at that point.
When I came in for my next shift, the pharmacist pulled me aside and told me the lady called corporate and complained that I told her to have a great night.
--Former Pharmacy Slave