For background, I am a teen girl who works at a candy store. So I am working the cash register and this lady comes up to pay for her candy. She's a regular, in her 40's, and overly tan.
Her total was $9.81, and she handed me a $20. Ok, cool. I run it through the register and gather all her change, $10.19. As I'm handing her her change she says "Oh, wait, I have a penny." Ugh.
Normally I would just say "Sorry, it's already processed," once I've already picked up all the change but I was having an off day and was very tired so I grabbed the penny from her without thinking. Shoot. My mind goes blank and for some reason I cannot think that I just need to give her one more penny, or $10.20. Then, she starts shouting at me.
Overly Tan Lady: "NINE DOLLARS AND TWENTY CENTS."
Me: "Um..." (grabs calculator to check)
Overly Tan Lady: "NINE. DOLLARS. AND. TWENTY. CENTS."
Me: "Um okay... here you go..."
And I gave her $9.20 with an uneasy feeling that that was definitely not right. I checked the calculator and, of course, I should have given her $10.20.
I told my manager and she said it was okay because we were a dollar short in the register anyways and it wasn't nice for that lady to be screaming at me.
My next shift, when I was telling my shift leader the story, she told me that the lady complained about me. Apparently she said that there was a new girl (I've been working here since the store opened??) that did not know how to use the register and had no idea what she was doing.
Both my manager and shift leader said it was a her problem, not a me problem!! :)) But I just don't understand why some people feel the need to make the world a more negative place, and complain about retail workers. Like, seriously. We're such easy targets.
I want her to know so badly that she was wrong about what her change was, but I obviously can't tell her because that would probably get me written up.