Hello RHU! I've been reading stories here for a long time and finally have decided to throw some of my tales into the mix. About a year ago I joined the retail force to get out of the house while I sort-of look for a job that I spent 4 years of my life majoring in.
I decided to join a place I frequented, the place that "buys your games and more." I'm a gaming nerd but hardly a princess so you can call me Samus (just don't relate me to that horrible Samus from Metroid Other M.... we don't talk about that game).
I personally hate taking phones. Custy's expect to get a billion dollars for their IPhones that have cracked screens and you have to hold the power cable "just so" so it will charge. Sadly 25% of the phones people try to trade appear to be "borrowed without permission" and it becomes very awkward to explain to them why we can't take it since we aren't allowed to say "our serial tracking system says this is hot and I don't mean the temperature!"
One time three Custy's entered the store, handing me two phones to take. When I powered up the first one it began alarming in my hand with a pin pad displayed. I handed it over and had to shout at one of them over the noise to please shut it off. He took it from me, turned his back and fiddled with it and said he forgot it. I shook my head and informed him I wouldn't be able to take it. He began to argue with me that it was a brand new phone and in fine working condition.
Me: "If you can't remember your pin to access the phone, how am I supposed to be able to? Those codes are set in place to protect the phone from theft and hacking."
He slinked away and allowed his friend to give me the second phone. When I entered the serial number I got a warning not to accept the trade. This time they didn't argue and walked out. The really sad part is that group had a little girl with them around the age of two. Way to teach her good things.
Another quick story - store policy says we can not return new games. I'm not going to suggest otherwise but there are ways I can help you if 1 - you are honest with me and 2 - you are nice to me.
A young guy and girl enter the store, she approaches the counter and pretty much threw a new game at me that had been released about a week prior. The guy is standing behind her, not really trying to look at me but wants to see what's going on and how this all plays out.
Her: "I bought this game as a gift for my brother, and he said when he put it into the machine it didn't work. I just want my money back."
Ok, sure. I open the case and look at the game. The Xbox 360 does not like being bumped or moved while a disk is running inside. If you do such things it will create what we call a burn ring on the plastic. It is a perfect circle on the disk and the disk becomes completely unreadable until it is professionally resurfaced. Low and behold, there is a burn ring right in the middle of the disk.
Me: "You said your brother put the disk in and from the moment he got it he said it was unplayable?"
Her: "Yea that's right."
I hold up the back side of the disk. "See that ring?"
Her: "Yea, it was like that when I bought it."
Me: "No. I'm sorry. That just isn't possible. This is a burn ring. Do you know how its formed?"
She shakes her head and I see the guy dancing a little bit in uneasiness.
Me: "When you put a disk in the machine and bump or move the Xbox, this happens. I'm sorry. There is no way I can return this game or refund your money."
She sputters at me, snatches the game and storms out with guy in tow.
Now granted, I could have suggested she sell the game back and get at least some money for it. We had a pretty fair deal going on. But hell no. Don't lie to my face about stuff I clearly know more about than you.
May all your Custys be honest.