C= customer M= me A= co worker R= Care representative
The company I work for is a CDMA cellphone carrier, meaning we don't use SIM cards. Unless of course you have a 4G LTE handset in which case the device will have one that is used only to provide the device the 4G signal and nothing else.
C: I need you to transfer my contacts and pictures to my sim card so I can put it in my new phone and switch my service to it.
M: I'm not sure that's possible, I can maybe transfer contacts but not pictures. Do you mean the SD card? We have some for sale, or I can help you transfer your information with a Gmail account.
C: NO! The sim card, I've done this before, and why would I be buying an SD card if I already have a SIM card. If I knew it couldn't be done I wouldn't be standing here wasting my time.
M: If it can be done, I wouldn't know how to do it, seeing as I've never done it before. Let me call support so they can walk me through it. Also, I'm not sure your old SIM card will be compatible with your new device since your new device already has its own SIM card programmed with it.
C: THE CUSTOMER IS ALWAYS RIGHT! Go ahead and call since you are already wasting my time.
At this point my coworker sees me getting a little frustrated and decides to call for me. She explains the situation to the rep, all while having him on speaker.
R: Mam, are you sure you're not confusing the SD card with the SIM card?
A: No sir, the customer says he has done it before.
R: Sorry mam, " the customer is wrong" the pictures can not be transferred to the SIM card, I think he might be confusing it with the SD card. IS there anything else I may assist you with?
A: No sir, that's all. Thank you.
C: I hear what he's saying, and I KNOW I've done it before. I've had this company for years and I do this EVERY time I get a new Device. I'll just go somewhere else.
About 30 minutes go by and the customer comes back in...
M: Yes sir, how may I help you?
C: I need to purchase an SD card.
M: Would you like me or my coworker to assist you in transferring the data?
C: No, I'll do it myself. ( storms off angrily)
M: Ok sir, have a nice day.