A few months back while working at my bookstore I answered the phone and the guy on the other end said he wanted us to order a book for him. Often people will just automatically default to, "I want to order a book" without ever actually thinking it might be in the store.
I looked up the title and saw that we likely had a copy on the shelf. I said to him, "Actually sir, I might have a copy here in the store. If you'd like I'd be happy to go check and have it held for you."
His response, "Are you too stupid to follow instructions!? I said want to ORDER IT!!!"
I whipped out my retail balls and told him he had no right to talk to me like that and that I was trying to help him by saving him time and money, and if was going to continue to treat me like that I would hang up the phone.
His reply? "You've irritated me, give me someone else."
I passed him off to my manager (who is hella cool) and my manager just ended up taking down his info, getting the book off the shelf and mailing it to him from the store.
Other than that it's mostly just the common rude custys. Especially during this week of insane Christmas business. I've gotten a lot of "Do you have any ACTUAL people working here?!? All I can find are computers."
As the customer to employee ratio is 30:1.
Or returning to the info desk to help the next person you know has been waiting the longest, just to have some bitch that just strolled in 30 seconds ago to literally step in between the two of you and say, "ME! I NEED HELP NOW! I'M IN A HURRY!"
Well... then don't do your shopping 5 days before Xmas. (That seriously happens at least 5 times a day)
Related rudeness: people who wander up to the info desk where there are 3 employees on the phone, and 4 employees already helping customers and just yell, "I NEED HELP!!" and people that interrupt your current customer and say "I just have a quick question," and then proceed to ask about the book they saw on TV three months ago that all they know anything about is that the cover was blue.
I told her it's the far side of the kid's section, and within that there are many subsections depending on what she's looking for. She wanders off and all is good for a while. I continue helping people like crazy, as we're ridiculously busy 5 days before xmas.
I wander past the kids' section and the same lady, extremely rudely, asks, "Can you actually help me?"
I tell her I'm helping someone else, and I'll be back asap. I come back and ask what she's looking for and she tells me it's the book Nubs. I tell her it's been extremely popular and we've had trouble keeping it in stock, so I need to check the stock # on the computer. As I'm looking it up, she starts bitching that this store "makes no sense" and that the way we "do things here is stupid" and that she "doesn't understand how it's organized, if it even is" to me. THEN she says "You know, maybe if Mr.(Insert name of book store) would actually have you people do some work and put things in order, people might actually be able to find something in this store."
I turned to her and said, "I'm so sorry, but during this time of year with Christmas and all we tend to get just a little busy, and it sometimes will be a little difficult to keep things perfectly in order, especially in the kids' section."
Turns out we had one copy in stock, and I found it in .2 seconds. This woman was also either a firefighter or EMT -- kind of makes you scared that one of the first people on the scene to possibly save your life is too stupid to figure out how a bookstore is organized.
A guy asked a co-worker of mine if we had any adult pop up books. This is a weird request, because 99.9% of pop up books are for kids. The only adult one I've ever seen is The Pop Up Book of Sex.
As my co-worker attempted to ask him questions to help narrow down wtf he was asking about, he became angry, growled "NEVERMIND!"
Still wanting to help, she attempted to say one last thing and he said "I said NEVERMIND!" and then jabbed his finger into her arm and went "SHH!" Freakin Dog Whisperer style.
Another co-worker got a call from a lady who wanted to know about what book clubs we had at our store. We used to keep track of them, but it became too much a pain in the ass so we stopped. We have about 6 or 7 groups (none of which are book clubs) that just meet in our store and we're cool with that, but it has nothing to do with us beside it taking place in our store.
He told her he didn't think we had any book clubs any more, but that he only worked mornings so he'd check. He put her on hold, asked over the walkies, and was told we indeed don't have book clubs.
He gets back on the phone and tells her the exact same thing, "We don't keep track of book clubs and I'm only really aware of the women's political group on Mondays, the Japanese nationals' social group, and the knitting groups."
She flips out and demands to speak to a manager. When the GM gets on the phone she chews him out, telling him that guy she was talking to was "Very rude and stupid. He doesn't know anything and he doesn't deserve to work at this store."
And that, my friends, was just what happened on Monday.
Wish me luck on my 2-11 shift tonight. :)