Some old guy calls, and says he bought tickets for one of our movies online. He doesn't tell me which one, just that he bought tickets online. The problem is, he clicked on the wrong date for the show.
Now, I don't know how other theaters are set up, but our online tickets are not sold through us. We have a company linked to our site that sells our tickets online. Why, I don't know.
Anyway, Some Old Guy wants to exchange the tickets. I explain to him why we cannot exchange the tickets for him, and to call the ticket site people. He says he already has, and "they were being assholes." No other explanation.
I say yeah, sorry, I can't help you unless you come in. Then, as an after thought, I say, "Wait, actually, I can help you. I just need the last four digits of the credit card you used."
I know, it sounds sketch, but Some Old Guy lived out of town and was not willing to travel.
He says okay, gives me the last four digits. As the tickets are printing out, I say okay, when did you want these for? He says tomorrow. I look at the movie title, look at tomorrow's times...
Guess what? That's one of the movies we lose tomorrow. Some Old Guy, who is already not pleased with me (he said I wasn't giving him very good customer service), is pissed, and wants to know what other movies are around that time. Of course, there's nothing else he's interested in. He wants a refund, but I say I can't give it to him unless he comes in. He says he's screwed, I try to apologize, and he hangs up.
Fast forward not even five minutes later, and I realize I totally could have given hom a refund if he had given me his full credit card information. I contemplated calling him back, but Box Office Girl said if he was that rude when he called, don't call him back.
Can this day be over now, please?