I used to work night shift in an adult store. Now I don't. Every now and then at the adult store I'd pick up a different shift. One Sunday, when I was still a fairly new employee, me and the other primary third shifter found ourselves working a 4-12 shift together because everyone else was sick. I think I'd been there for about 5 or 6 months at that time. He would have been there 1 or 2 months. It's not super relevant, but he and I had both worked the night before, so we were both on a turnaround shift as well.
So there the two of us were, bleary eyed and faced with a bright mysterious orb in the sky and trying to make sense of these strange new surroundings. Like I said, the two of us were both fairly new to the store at the time, and not used to the volume of customers we were dealing with. But he and I proved to be a good team, and managed it.
Maybe an hour or so into the shift, a guy comes in to the store carrying one of our bags, and I can tell it's pretty full. Oh joy, an exchange! /sarcasm
He'll be C for Customer, I'll be MSB, my coworker will be BC, because reasons.
C- Hey I need a refund. My girlfriend saw the naughty maid outfit and wasn't having any of it.
He starts to pull toys and an outfit out of the bag and hands me the receipt. I look at his total, over a $100, and then I look at the top of the receipt where it says in big friendly letters "NO REFUNDS." Oh, this isn't going to be fun.
MSB- Unfortunately, sir. We don't do refunds. I can of-
C- That's ridiculous! I spent over a hundred dollars! I want a refund.
I cleared my throat.
MSB- As I was saying. We don't do refunds. I can off-
C- I want to speak to a manager.
He points at BC.
C- Is he a manager?
MSB- No, sir. It's Sunday, the manager isn't here.
MSB- Sir, it says right on the receipt NO REFUNDS. The manager will tell you the same thing. I'm not calling him. It's his day off.
C- This is bullshit! Call the manager!
MSB- Sir, I'm not calling the manager.
C- So you're telling me I'm SOL?
MSB- No, sir. As I was trying to tell you before that we can do exchanges on certain unopened merchandise within ten days of purchase. Unfortunately, we don't do any returns on clothing items, but we can give you store credit on everything else.
He huffs and puffs and goes to BC, trying to get him to say something else. He pisses and moans and berates BC. BC waves him off, telling him I've been here longer and am the only one who can help him. Customer stalks back over to me.
C- You have to give me the full store credit! This is ridiculous!
I reached into his bag and pulled out the copy of our return policy that he was given (like everyone who makes a purchase) when he made the purchase. Furthermore, we had big signs at each of our registers that also listed all of our return policies.
MSB- Sir, here's our return policy. Everything I told you is there.
Looking very cranky, he reads it over, and finally begrudgingly accepts store credit. At this point I should mention how technologically challenged our store was. We didn't have scanners. Our sales were tracked by paper. Everything was done the old school way.
C- I guess I'll just take the store credit and come back next weekend.
MSB- Unfortunately, store credit must be used when it's issued. You made your purchase nine days ago, so you have until tomorrow to return the items and get the credit though.
C- That's ridiculous! I can't make it in tomorrow!
MSB- Well, if you call and talk to a manager, they might be able to make an exception for you. But I can't guarantee anything.
C- They're going to give me my money back.
No they're not.
MSB- I can't guarantee you anything, sir. But you're more than welcome to talk to them tomorrow.
C- You're going to lose your job over this.
Yeah, managers always fire people for following policy.
C- You're going to be the one who's SOL.
MSB- All right then.
He cursed at me some more and gathered up his stuff and left. A moment later, BC notices something on the counter.
BC- Hey, dude left his receipt.
MSB- I'll put it with my paperwork and leave a note for the manager so he knows it's for that guy.
BC- Put what with your paperwork?
He crumpled the receipt up.
BC- That was just some garbage I found on the counter.
He throws it into the trash can. It might surprise you learn that I did not dramatically dive forward to catch the receipt before it fell into the garbage can. I instead watched as it disappeared amongst the other bits of garbage in the can.
MSB- Oh. Okay.
BC- Guess he is SOL.