From Tales From Retail, unmoderated:
I run a used bookstore. Great job, great customers - for the most part. I get the occasional devotee of "Pawn Stars" and the like who bring in a Shakespeare reprint from the 1930s with no cover and expect $10,000, but otherwise I love what I do.
This interaction took place this morning. A customer calls the shop:
Me: Bookstore, can I help you?
Customer: Yes, I was at your shop yesterday and you were closed! I can't drive and I had to pay someone to drive me! I am very upset!
(I have very short hours for the first part of the week, I'm thinking she must have just missed me)
Me:I am terribly sorry about that. We are open today until 11:00 and then again on Friday from 9AM to 2 PM. Was there something special I could do for you?
Customer: Well, I have some books I wanted to sell. I just don't understand, your ad says you were open until 1:00! Anyway, I will get my neighbor to drive me right over.
(Odd, we've never had hours until 1:00, and we have had the current open hours for almost 2 years)
Me: That is strange, I'm sorry for the trouble. Can you tell me where you saw that ad?
Customer: Yes, it was in the phone book.
(They still make those?)
She hung up, that was around 9:30 AM. No sign of her for the rest of the morning. It's now past 11:00, closing time, and she calls once again.
Customer: What on earth! You said you are open today, and there is nobody here! I've been waiting an hour!
Me: I'm... sorry? I've been here since we last talked, and I'm right in the shop at the moment.
Customer: I DON'T BELIEVE YOU
Me: I will come right outside by the front door.
I go outside and look around. There are no cars parked anywhere close, no sign of anyone.
Me: Ma'am, I am right outside, I don't see any cars or people out there. Where are you?
Customer: RIGHT AT YOUR FRONT DOOR, I AM POUNDING ON THE DOOR AND NOBODY IS ANSWERING
Me: Ma'am, where in town are you? There's nobody here at the bookshop but me.
Customer: I'M AT 21212121 OLD BOOKSTORE STREET I AM AT YOUR SHOP. I DON'T UNDERSTAND
Not exagerating, she was really upset. Like I was playing a trick on her.
Me: Ma'am. That is our old location. We moved out of that building in 2012. I think it's used for storage now, we no longer own the building. Our shop is in New Bookstore Town.
At this point, I figure she is either going to flip her lid, or go all quiet and sheepish.
Customer: THE PHONEBOOK SAYS THIS IS YOUR ADDRESS, YOU SHOULD CHANGE THAT!
Me: What year is the phone book from?
Customer: 1999! (!!) WHERE IS YOUR NEW LOCATION? WILL YOU WAIT FOR ME??
So here I am, still waiting for her to show up.
edit: 2:05 PM Eastern. I waited until noon, she did not show up.