Sheesh I have had an unlucky run of events! Luckily, I've also had the greatest repair/retail workers to help me out.
Its no secret I have some issues with confidence and probably anxiety, and I use video games and internet as a crutch. Music as a last ditch effort. Well, My 3DS recently gave up the ghost. Plugged it in one night, unplugged it the next morning right after breakfast and suddenly it stops turning on.
It has been a really stressful summer for my family with huge expenses and medical discoveries and more expenses. I am now living HOURS away from everyone I know with next to no cell service and awful internet. So when it died, I was absolutely crushed.
I called the Nintendo offices for a repair, and nearly shit myself when they told me how much it was to diagnose and repair it (about a hundred bucks).
I was having a really really shit day and was trying so damn hard to not cry. The poor call service guy on the other end had to listen to me stutter and have long pauses like no tomorrow. I explained my financial situation, and that I appreciated his time, but I would have to hold off on the repair. I said goodbye and went to hang up and he stopped me and asked if he could just get me to answer a few more questions.
I figured it was a survey or something so I said okay. He asked just how rough my situation was at the moment and if I was ok, because I was obviously distressed sounding. I told him I had too many expenses to be able to handle right now because of moving and not finding a job yet and because I needed my money to buy work clothes. He went quiet for a little while and came back again asking for the serial number and specifics of the console and what happened again. A few more minutes passed and he quoted me a ridiculously amazing discount. I started sobbing. It was still more than I thought I could afford, plus shipping. He said it was alright, he would make a note on my profile about that and gave me a code to use if I could come back and be able to do the repair up to even a month from then.
My grandmother told me she would help out if I needed, and I got super lucky and found a decent price on something I needed online for working and just to make sure I am still healthy and happy. And a little bit of crunching and organizing, I WAS able to just afford that repair. I called back about a week later after all of that, and got a different associate. I explained why I was calling and that I had been helped before and had a reference number.
Excitedly going on about how I was so thankful and excited I could get my 3DS fixed. This guy was amazing too, it took a little bit to really explain everything and retell the issue for him, he honored the other associates promise- AND told me he could swing free shipping for me. I cried again out of friggin joy and elation. Like holy shit, it was such a ray of goddamned light rounding an end to a very shitty streak.
I managed to get it shipped out a few days ago, and am really hoping the person who owned it before me (I bought refurbished) didn't tamper with it so I don't need to buy a new one *knock on wood*- but Nintendo is amazing, and if they can't do a repair they don't charge you for the diagnostic on it.
So, I am just like incredibly thankful for these amazing people who worked so hard to help me out on that. It sucks I dont have my little crutch/safrty blanket of the 3DS to carry with me for the next few weeks, but I should hopefully have it back soon. Those guys are amazing and I honestly have so much gratitude for them. Knowing the shit they deal with and how awful some people can be when calling those places (especially after hearing stories on here), it really really makes me appreciate the work they did all the more.