I had a customer come back from across town because we had accidentally charged her a venti size for a grande-sized drink… a whole thirty cents difference.
She spent more in gas, time, etc., but she actually came back with the beverage, now cold, and demanded her entire money back. She would rather have a refund than accept the offer we gave her over the phone for a free drink next time she was in, for our mistake.
Even the Manager On Duty rolled her eyes once the customer had turned away. People…