The first year I started working at the paint store I still currently work at, I went from general run of the mill part time employee to key holder employee within months of just starting the job. Probably a little too quick, but hey money got better so why complain.
In the area I work in, when it gets colder business slows down for paint. So from November to generally April only one person will generally work the store on the weekends. Not a big deal most of the time you do fine. Well only weeks after being promoted to my new position I was working the weekend by myself.
Friday a lady came in. My manager and I took turns helping her, she picked out a color and then asked what type of paint should she use. We suggested using our medium grade as it covers well and wouldn't be too expensive. She agrees and then says it has to be in an eggshell finish. We tell her that's fine, the paint we suggested comes in a Satin finish which is identical to the eggshell finish you are looking for. She says that's ok as long as it is eggshell.
She purchases 10 gallons and is on her way. Flash forward to Sunday. Sunday is our slowest day of the week by far, in the winter it's even slower. We had a sale that weekend on paint, no big deal we have sales all the time.
I pull up to the store and lo and behold, she is waiting at the front door for me to unlock the door to walk in. Not a good sign. I pull around back so I won't have to argue with her why she can't come in yet, and go in through the back door.
I get everything setup and ready to go, open the door and first words out of her mouth are:
Me: "I apologize for that ma'am, I'll see what is wrong."
I use a dolly to roll the paint back in and then ask her what is wrong.
Old lady: "Well I told you people on Friday that this paint HAS to be eggshell finish. It says Satin. I don't want Satin I want eggshell."
Me: "We explained to you that this certain product doesn't come in a eggshell finish but a Satin and also that our Satin finish is identical to eggshell."
OL: "You don't understand I want eggshell, that is Satin. It isn't what I want."
So I show her our display of finishes which shows our Satin and eggshell both on the same card. No difference in appearance whatsoever.
OL: "I don't care what that display shows, it doesn't say eggshell so it isn't what I want. Now either you give me what I want or I will dispute my purchase with my credit card company and get you all fired for your awful service."
Me: "I apologize but I am unable to do anything but sell you a new product that says eggshell on it. I can't return the paint as it has been tinted to a color."
OL: "I'm not buying more paint from you, ARE YOU STUPID! You will give me the product I originally asked for or I will dispute my purchase and get my money back that way."
OL: "Well than you guys just lost a customer and the money that I paid for this paint. Carry is back to my car so I can leave."
Technically her paint, and of course I have to be nice because retail I use the dolly to wheel it back to her car.
OL: "I hope you're happy with yourself, I'm getting this paint for free because I'm gonna dispute this and I always win whenever I dispute my purchases. Not a single time have I not gotten my money back."
Me: "Well I certainly hope you win this time as well. Have a good day."
Don't know if she won, don't care. Cause the purchase was maybe for 200 dollars and doesn't affect us at all. She is by far the worst experience I've had working here but there are some that come close.