Customer: "She called me five months ago to tell me that my order was in but I was busy and didn't pick it up."
Me: "Well, we generally give up after a few weeks and figure a customer doesn't really want it anymore, so we put it back on the shelf."
Customer: "She said she would keep it until we came in."
Me: "Ma'am, I would never say that. I would have told you that we'd keep it for a few weeks, and then put it back on the shelf."
Customer: "But the girl who called said she would." Me: "Ma'am, I'm the only one who works here."
Customer: "No, I talked to the other girl."
So, either she's confused, or we're haunted.