Now, this is a bit of an old story (it happened like a month ago) but it keeps bothering me so hopefully venting it here will get it out of my head.
So, the setup: I'm at our store's U-Scan and as a quick aside, everyone fucking hates working the U-Scan till.
Our store bought out the previous grocery store that used to be there and they only updated the building enough to expand out the sides to give us a bigger produce section. So because of this, the already awkwardly placed U-Scan till is even more so now. It's also wedged into a tiny space that's between our ice coolers and the bathroom and for some fucking reason, management keeps sticking our discount carts *right behind* the actual main till itself, which of course, often causes pile-ups of inconsiderate customers.
This space is also directly next to our seasonal display wall, which gives a further impression of limited space even though it's actually got a decent bit of clearance for those who actually *gasp* stop and fucking look.
Add in that we don't have barriers at this U-Scan and what you get is that most of the time, customers will clip your heels with their carts if they don't seemingly try to slam you into the main till because fuck your personal space and safety apparently.
But U-Scan rants are for another day, so here's the actual story I'm complaining about:
So, remember that story I posted a while back, about the lady with the bare-butt kid?
Well, it's not a good day for me this day, one because of my over-nerved brain and two, because a friend of mine with the annoying habit of sharing random info decided the previous night to inform me that, under our state's wonky laws, I am now unofficially a child predator because I looked at an under-aged girl's bits. Doesn't matter that I didn't want to look at them and was basically *forced* to look, that's what I am now and so are the customers I was serving at the time, the manager who walked by, any customers who walked by and the girl's family themselves and even technically the *girl* herself (who remember was maybe all of two years old). It doesn't help that he's that kind of sarcastic asshole that people like to glorify, so he made sure to remind me of it before I went into work that day.
So again, not a good fucking day and then I get stuck at U-Scan because of course I fucking do, so I try to tamp it all down and *not* kick customer carts that come too close behind me (it's a bit of an ingrained instinct unfortunately that I have to constantly fight) and muster through because I've got the next day off.
So far though, my luck's good, nice quiet day.
Then IT happens.
First, this little family comes through U-Scan. Two women and two small kids (my rough guess would be the kids are either both 3/4 or one's older at 4 and the younger's 3). Their cart's a little full for U-Scan, but they obviously split between two tills and they're fast with scanning and bagging (they're actually trying to make a game of it with their kids) plus we're slow at the moment so I don't say anything. Everything's fine and golden, until one of their kids starts crying really loud.
I look over and so does Mom A, but Mom B, who finished first is already in control of the situation and reassures us both that 1) he is fine and 2) what happened is he was playing with their cart and pinched his fingers on the little display sign thing on the cart's front. Really more startled him than anything. Again, she's got him on the way to calming down and I do try to offer band-aids if they need them but she reassures me he's fine and they're about to head home anyway (Mom A is almost done with her shopping at this point). Then THEY appear.
THEY shall be: Braying Jackass and Fat Fuck, with the unfortunate guest appearance of Tiny Toddler.
Braying Jackass starts off, suddenly shouting right as Mom B is in the tail end of reassuring me that, no, they don't need band-aids and scaring all three of us and making her kid start scream crying again. And it's obvious to Braying Jackass that this is all *hilarious*, because he's literally shouting out about 'Oh Hey! Here's Another [Store] Satisfied Customer! What's Wrong Little Man? No Cookies?'
Mom B is clearly unnerved and tries to tell him what happened but as soon as she says 'pinched', Braying Jackass turns on *me* and starts shrieking out about how, 'Why'd You Pinch That Child? How Could You? There Was No Need To Pinch That Little Boy! Why Do You Have To Be So Mean To Him?' and again, this is all shouted at the top of his lungs and the fucking fuck *winks* at me like this is all some enormous game and it's just so clearly funny to him and my vision is....going.
To try and keep myself from literally biting this asshole's throat open, I try to protest (bad move, I know, but it was this or honestly physically attack him because he unknowingly was hitting a horrible combination of trauma buttons for me) and he of course shouts over me while barreling through the forming crowd and he's just repeating the same things over and over, still accusing me of hurting that kid 'because I'm just such a big meanie!' and it's all I can do to not just explode in a shrieking rage of my own.
Then Fat Fuck barrels through in the wake of Braying Jackass and *HE* decided to get in on the fun and starts softly chiding me for 'hurting' that other little boy (who is now a screaming mess thanks to Braying Jackass) and even *blocking in* the Moms and their kids because he's literally just that fucking fat. When he finally moves forward because it's obvious I can't hear him, the Moms make their escape and I mentally wished I could run with them.
Especially because Fat Fuck then manuevers his cart to fucking *block me in* at U-Scan. Given the way he angles the cart and his own body size, I literally have to jump away from the main till to keep him from physically *leaning* on me. And he has the balls to give me a mildly hurt look (obviously a 'why'd you move?' look) before going back to so softly telling me that I don't have to pinch kids and if I *have* to pinch kids, then pinch *this* one (Tiny Toddler, sitting in the child seat of Fat Fuck's cart and being a surprisingly well-behaved and quiet kid given all the recent shouting) because Tiny Toddler can take it and here, he'll show me.
Fat Fuck then proceeds to start (granted, lightly) pinching Tiny Toddler in the general vicinity of the kid's upper armpit/nipple area, the whole while softly telling me, look see, he can take the pinching! Why don't I give it a try?
RHU, I honestly got the feeling that he was about to reach for my hand to *force* me to try and pinch his grandson in a rather inappropriate area. Again, this is all on the heels of being gleefully informed that I am now technically a child predator under my state's shitty laws.
And now here's Kiddo, trying not to fucking commit murder because of so many repressed memories and trauma coming to the forefront that I literally lock up and I know I was giving Fat Fuck a horrible look because I could feel pain in my jaw from keeping my mouth shut to avoid loudly demanding to know why he was trying to force me to abuse a child after his son (it was clear that Braying Jackass and Fat Fuck came in together) had just accused me of abusing a child.
After a moment he finally droops like he's just *so sad* that I won't play along with him and pinch his grandson like how he apparently wants me to and walks off with Tiny Toddler, finally allowing me to safely get back to the main till so I can handle the wailing U-Scan machines because of fucking course a rush formed at this moment because the world fucking hates me being any level of calm.
The 'best' part?
Later when I got cycled off of U-Scan and put on a till to help with a later rush, guess who fucking came through my line?
That's right, Braying Jackass and Fat Fuck!
I will not lie, that was the coldest and one of the quickest transactions I've ever done and I don't like it, but I know I was glaring them *both* down the whole time. Which is likely why neither of them really spoke to me during it either. I didn't care, I wanted them the fuck out of my line and out of my goddamn store. It was all I could do to *not* snarl at them the whole time and trust me, I wanted to rip into them the whole while.
But they don't know what they don't know and honestly there was a line and I didn't want to look like a bitch holding it up just to put a pair of fuck-tards in their place when they obviously saw no issue with anything they'd done.
Again, this was a while ago and I haven't seen any of them since but my stupid nervy brain keeps pulling it back up to wave in my mental face and really, I just want it to go away.
May all your customers use their fucking brains,
I work at the happiest place on earth, and as you can imagine I deal with some pretty interesting (or entitled, rude, demanding, crazy, and occasionally drunk) people.
I was working guest control in a safety aisle. This meant I stood in a roped off area making sure it stayed clear of guests in case of an emergency. I walk this 20 ft long, 6 ft wide box for 4 hours. I keep it clear of people, bags, trash and anything else that can be a hazard. It was a really busy night and everything was crowded.
In the section next to my box was a family of 3 adults and 5 children sitting down, waiting for a show to start. One of the adults, let's call her Safety Hazard (SH), decides she doesn't want the rest of her water so she throws it (literally throws it) into my aisle. I got to watch her do this and think about the fact that instead of drinking her water, this woman wants to waste it and make it a hazard for me because I could slip on it.
Not that I would but it was a decent amount of water, enough that it wouldn't be dry by the end of the show, when I would take my safety aisle down. This means not only is it a hazard for me, it could be hazardous later for others. I approach her and her family. The following convo happens:
Me: Hey there! So just to let you folks know, the next time you need something thrown away but don't want to move, just let me know and I would be happy to do it for you.
SH: It was just water.
Me: I understand, but it is considered a safety issue. I have to walk through this aisle and I could slip on it.
Me: That's ok, I'm just letting you know that spilled liquids are an issue for us so please try to keep things in the trash where they belong.
So I ask my lead to get me some paper towels to clean it up because it's a damn mess and as I'm cleaning it up I can hear the woman talking with the other adults in her group:
SH: It's like she's trying to humiliate me. I mean it was just water she can just walk over it and it will dry. That's not good customer service. I can't believe she got paper towels.
Now, I get that for some this doesn't seem like a big deal, but I shouldn't have to explain to an adult that throwing water on the ground is a no-no and a safety hazard to others. Throw it in the trash, and don't get bitchy when I call you out, thanks.
Hello my friends, this is a long story but I promise it's totally worth it. This takes place at the water park I worked at for a few years, guarding people's lives and getting a nice tan.
So there I am, at the water jungle gym thing and this time I'm on the blue slide; the tallest slide in the kid area. Water rained down from our heavenly Bucket of Doom and got all over me since the bucket was essentially right over this slide. This bucket had about 1000 gallons of water in it that rained down upon all children in a cold, wet vengeance.
Now, first off, if you haven't been to a water park recently, one of the rules is you can't go down the body slides with more than one person. It's a serious safety issue, especially with adults and kids because on these slides, it was extremely easy for an adult to essentially run over a kid. Does that make sense? Hope so.
Either way, rules are rules and we have these rules, like no running because they're safety hazards.
Now, here I am, letting the kiddies go down the slide and it's almost time for rotation- I can see one guy going to bump the next guard and whatnot. This is important.
Why is it important? These rotations must happen quickly in order for the guard who needs to be bumped to break, is able to and gets their full break. Because let me tell you, standing around in the sun, dealing with people for 8 hours (if not more) and only getting a five minute break because of lazy jerks really, really sucks.
So up comes two ladies with their sons, the sons are right around 6 years old. They are carrying their precious babies and, you may have guessed, they shoved in front of all the kids waiting in line.
They will be referred to as Line Cutter and Assaulter. This is what happened.
Line Cutter: "I'm going down with him now."
Assaulter: "NO! SHE WILL GO DOWN THE SLIDE WITH HER KID!"
Me: O.o...... "Ma'am, you need to stop yelling as this is a family water park and there are children here. And, no she's not going down the slide, it's a safety hazard. If you guys want to go down the slide with your kids, there is one slide in the smaller kid area where you may do so side by side."
At this point my coworker Brittney walks up to bump me. She had heard the whole conversation and was attempting to back me up. Line Cutter runs with her kid in her arms and jumps down the slide.
Brittney leans over the railing, yelling at her, and at that point we started blowing our whistles. For those of you who don't know, a lifeguard blowing a whistle means there is something wrong and we need help immediately. All the other guards were blowing their whistles as well because in the kid area, it was difficult for only one whistle to be heard. All of them together and it's resounding through the park.
Well, Assaulter is just standing there screaming at us and we're really not paying attention. I told her I would go bump Chris and ask him to get a Lead for us since he was going on break. She nodded and as I'm walking down the netting and stairs, I get to the purple slide.
Now, these stairs in this particular spot are very, very narrow. Two kids can't go up them side by side, it's a single line type of thing and they are very slick and surprising very steep. So, being a courteous lifeguard, I stand to the side, letting these kids come up the stairs when I hear some more yelling.
Assaulter had her eyes locked on me, screaming the whole way down to the purple slide. I'm still waiting for these kids to get off the stairs.
Assaulter: "WHY THE F*** CAN I NOT GO DOWN THE SLIDE WITH MY KID?"
Me: "Ma'am, it's a safety hazard! You or your son could be seriously injured!"
Assaulter: "THERE SHOULD BE A SIGN POSTED!!!!"
Me, getting extremely irritated now: "MA'AM, THERE IS A SIGN, RIGHT. THERE. THERE IS A SIGN AT EVERY SINGLE SLIDE." I'm pointing to the sign right in front of her stupid face.
The kids are almost to the top of the stairs.
Assaulter: "GET OUT OF MY WAY, B****!"
At this point she set her kid down and he's cowering in the corner by the slide as she puts both hands on me, trying to shove me down the stairs.
Me: "GET YOUR HANDS OFF OF ME! THERE ARE CHILDREN ON THESE STAIRS!"
At this point, whistles are going off like crazy because everyone in the immediate area could see what was happening but nobody was coming.
This crazy woman rams into me like a bull and I grabbed the railing in mild terror. The railing on the right side was slick from water but the left, amazingly, wasn't. Well, I swung forward with all my weight and slammed into the side of the stairs (they have walls so if kids slip, they don't fall off the jungle gym). The kids finally reached the top where I was and actually helped me up.
Meanwhile, this woman is still screaming at me and trying to hit me. Not going to lie, I ran to the yellow slide to bump Chris.
(We told her that she had to leave the park, but she refused to listen, and since we can't put our hands on her, we couldn't physically kick her out. We needed the Lead, but the Lead wasn't responding to our whistles.)
Me: "Please, please go find a Lead!"
Chris: "Don't worry, I was planning on it. I don't know who is on rotation for this area but they're going to get an ear full."
I waited. And waited. Luckily the lady never came to harass me on the yellow slide. Brittney came to bump me, I was now on break.
Brittney: "Oh my god, are you okay? Didn't Chris go get a Lead? Holy crap, you need to tell Frank."
I agreed with her and went to go find a Lead. Now, Frank was the park manager and the lifeguard manager. He used to be a bouncer at a titty bar, if that gives you an idea of how big he is. He's super nice though, one of the nicest people I've ever met.
So I'm walking around the park when I see Brad. Brad is a Lead. I hate Brad. So does everyone else. This is why:
Me: "Brad! Who is on rotation over there?"
Brad: "Oh, that's me."
Me: "What the heck!?!?! Did you not hear all the whistles?"
Brad: "No, I did. I just didn't want to come over there."
He just shrugged.
REALLY? I briefly told him about the assault.
Brad: "Well, next time that happens, just blow your whistle."
Me: "You idiot! That's why we were all blowing our whistles! Chris was supposed to get someone!"
Brad: "Yeah, he found me."
At that point I walked away, angrier than you could imagine.
I finished my break and clocked out after they replaced me and everyone else. When I got home, I started crying and my parents were extremely concerned, I loved that job and never had a bad day, except that one.
Epilogue, or, what happened to Brad:
My mom ended up going to the park with my brothers and their friends the next day. Long story short there were problems with a kid getting hurt and nobody coming to help. Then my brother's friend got hurt and nobody came to help. The lifeguards were doing their best but no Lead came.
That Lead was Brad. My mom went and found Frank and introduced herself. According to her, Frank started gushing about me. After that little chit-chat she told him what happened to both kids earlier and then proceeded to tell him the entire story of what happened to me the day before.
The next day, I got called up to Guest Services by Frank. I had no idea he and my mom had a little chat. He was legitimately upset with what happened to me and told me the next time anything like that happens, to find him immediately.
Brad was fired.
From Getlucky12341, Tales From Retail:
I was training a new cashier on a register, mainly just standing there incase the trainee had a question, when this mother came in with some groceries and her kids.
She says that she needs us to look up her store credit card, and I inform her that our store doesn't do that and that she's probably confusing us with another store.
Lady: "Well you've done it before so figure it out."
I offer to get a manager, and she says that the store has never had the ability to search for the store credit cards. This angers the dummy and causes her her her to say "Don't lie to me, you've done it before" before leaving her groceries on the belt and walking away.