Firstly- Had a customer a couple mornings ago, in drive-thru. I greeted him, and he said he needed to check the menu first. No problem, I got some stuff done while waiting- five minutes later, he says he's ready:
Custy- Okay, I'll have some french toast sticks.
Me- Excuse me, sir?
Custy- I said I'll have some french toast sticks.
For those of you who work at Golden Arches, you know we don't serve those, so I politely told him:
Me- I'm sorry sir, we don't serve those.
Custy- *pause* Oh. Okay, well, then I'll have a croissanwich.
Okay, first time didn't bother me because hell, it happens. Second time would NOT have bothered me if he didn't stare at the menu for FIVE FUCKING MINUTES!
Luckily, this was when we first opened, so he didn't cause a line.
I told him politely but firmly "Sir, this is "McD"s, not "Booger King."
Meanwhile, my manager had a headset on because apparently he likes to listen to my interaction with the freaks I seem to attract (I HEART my managers lol). At that, I hear him howling up front- evidently, my morning cheerfulness gave way to dead pan. The guy ended up thanking me and driving off. We had a chuckle about it with our SM later on ( my managers are friggin AWESOME ).
This one woman didn't answer my greetings or my offer for her to drive up and order. At first I figured she didn't hear me so I was pretty much shouting over the downpour, to the point that my mod hollered, "Are you sure your headset's working?"
Finally she starts ordering, then stops. I ask her if that was everything:
Custy- Oh, I'm still deciding.
Custy- I'm not done yet, I'm still deciding.
Finally, after racking up a $37 order, she's done. I tell her the total, and that I'll see her at the first window. She pulls up looking like a drowned rat. I feel bad for her until she utters these gems-
Custy- *scowl* You need to cover your menu and speaker.
Ok- first of all, I greeted you three times, shouting each time. Second, I offered for you to drive up so you wouldn't get wet. Thirdly, if you have a big order and not sure what you want, COME THE FUCK INSIDE, YOU CRAZY BITCH! IT' S DRY AND YOU CAN TAKE ALL THE FUCKING TIME IN THE WORLD!!
*deep breath, neck crack*
As you can tell, a major pet peeve of mine is when someone either gets a big order in drive thru cuz then they get pissed when we have to park 'em or doesn't answer me with "Just a minute" if they're not sure what they want.
If they don't eat a lot of fast food, that's fine, I'll wait til they decide. At least acknowledge the poor shit working pit. Anyhoot, after that, My mod took over so I could go on break, and you know, stick my head in the fryer.
Side note, thank you to all my regulars for making this not-morning-person happy and cheerful, even at ungodly o'clock in the morning. You guys ROCK!
I've got other stories but those will be next time. Til then, may all your custies have an inkling of a brain cell.