Janitorgirl here with a story that has to be told. Today was slow day, so I decided to go on register. The next person in line was a woman who had to be in her 80's or 90's. She had 3 large picture frames. She tried to pay with a debit card but she did not know her pin.
I told her, "You can go to customer service and they can help you call your bank. Just take the elevators. The elevators can be located just past makeup."
She left. There was no one else in line. 30 seconds later I hear a crash from the dollar aisle, an entire row of mason jars collapsed and a woman with a baby has a massive cut. The girl from the fitting room is there with me.
I tell her, "Block off the aisle, I need to bring a trash can from the back (which was at the other end of the store)." The only other trash cans would have been the tiny ones at the registers. I even asked the fitting room girl, "Do we need to call a manager for an incident report?"
A male cashier arrived with bandages.
As I turned to leave I see a picture frame go flying. The old woman had tried to put a cart on the escalator and as a result the cart flipped, the 3 frames went flying before the cart landed on her neck. An ambulance was called.
At first I thought she must have attempted this stunt on her own, but then I realized. If she had gone straight to the escalators the accident would have happened a lot sooner. Did she try to go for the elevator and someone told her "You can take your cart on the escalator!" (Via the SIDE cart escalators that custy's don't seem to understand.)
All I know is on the 2nd floor there are signs and a barrier (because seriously if a full cart fell down the escalator that could kill someone.) But nothing on the first floor; not even a sign a cashier could point to, to say, "Hey! what you're doing is incorrect!"
I asked 4 of the top managers and they all said the same thing, "I've asked, corporate says no, we don't have the budget."
Not even for a sign? This was the 5th person I saw attempt this. The other 4 were able bodied men. And my husband reminded me that IKEA is at fault for perpetuating the 'carts can go on an escalator' mentality.
Oh well. When I got back from lunch there was an extra security guard posted.