From Poison S: Note a coworker of mine got yesterday.
Just a quick little story from my old clothing store days. It should give you a pretty good impression of the sort of people I used to have to serve.
So, we had these "tables", which were essentially three layers of shelving. On these we generally put out our stock of bulk, plain items, like coloured T-Shirts and the like. Every shirt had to be folded, and stack by colour and in ascending order. On days where it had been really busy, it could take a looooong while to completely tidy it.
So yeah, I was there organising one of these tables. It was a Saturday afternoon, and we closed in about an hour and a half. I'd been refolding the t-shirts for about an hour. Seriously, the table was an absolute nightmare, like someone had decided to drop some sort of T-Shirt Grenade onto the table.
I was nearly done, on the last side of the bottom shelf, when I noticed someone walking towards me. I inwardly groaned, as I knew what was about to happen. Sure enough, she begins rummaging through the top shelf, moving all around the display to make sure she ensured complete coverage.
After literally 15 mins, she pulled one t-shirt from the bottom of the pile. Then she caught sight of me crouched on the floor, with a small pile of freshly folded t-shirts in my hand.
She looked at me, to the T-Shirts, and back at me. Then she gave me the smuggest, most hateful smirk I've ever seen, and sauntered off.
I have never flipped someone's back off harder.
From Atombomb1945, posted to RHU Sept, 2010:
Customer calls up, states that a bear ate the cables from his internet satellite dish going into his home.
So I tell him that this will require a Technician to come out and replace the lines, and it is a standard fee of $49.
Well, this customer just goes off on this statement and feels that he shouldn't have to pay for this because it was our fault that the bear ate the lines.
Ready for this? His reasoning was that if we had installed his dish correctly in the first place, the bear would never have eaten the lines.
So that is when I had to say: "Sir, I am sorry that a bear came and ate those lines, but it is not something that our technician would ever have planned for."
Well, he was less than happy with that answer, and began going off about how we should have planned for things like this, that we were a terrible company, so on and so on.
Now that he is really upset, and I am not backing down (never do) he pulls out the card that all customers seem to play thinking that they will get what they want, he demands to speak to a supervisor.
So, I have been telling my department about this via our chat line, and asked if I could get a Sup to take the call.
I kid you not; there was a fight to be the Team Lead to get the call.
In the end, my Lead takes the call and asked the customer "If a bear had climbed up on the roof of your house and ate your dish, would this be our fault as well?"
Of course he said that it would have been. He never got the free service call for the repair and ended up canceling his account the next day, threatening to sue us of course for not backing our product.
It amazes me what these people think should be covered, and how they cannot just accept the fact that things happen. Not their fault, not our fault. They just happen, but then that is part of the risks of having anything in life.
I always wonder if these people demand that a dealership replace a car that they purchased if they got into an accident.
From Window Wizard, posted to RHU, April, 2010:
--The Window Wizard
This happened a while ago, but I felt the story was entertaining enough to share.
During my first month of being a cashier for my local retail/grocery store, I had this gem of a customer come up. She was with her family and had a whole cart of groceries. One of these items was a tray of fruit filled with pieces of melon, berries, etc. This is how it went down:
Scans item; come up at around $9
Customer: That's not right, it's supposed to be on sale.
Me: Okay, do you know how much it was supposed to ring up?
Me: Hmm, well it might be a mistake. Let me check the ad real quick.
Looks in ad but finds no sale on fruit trays.
Me: I don't seem to be able to find anything, I'm going to have to call back to confirm since it's a bit of a price difference.
Customer: I know it's $3.99! I saw it! Didn't I show you it honey?
Customer's husband: Yeah, it was $3.99.
Customer: Do you want me to get the sign?! I can go grab it to show you!
Me: Calling back is going to do the same thing, except they will confirm the sign price for you.
Calls produce department while scanning items.
Me: Can you tell me the price of the fruit trays?
Produce Worker: searches It's $3.99 per pound.
Me: Okay thank you.
Me: Sorry, it was $3.99 per pound.
Customer: Not it's not! I'm going to go get the sign!
Customer angrily walks off while I finish scanning her items
Customer: See, it's $3.99! holding the sale price sticker
Me: ...per pound. points at small text next to it that says "per pound" Customer: Okay fine! I don't want it then! That's ridiculous and misleading!
Customer pays and leaves angrily
I work at a pretty well known fast food chain in the UK. I was close to finishing my overnight shift, nearing 6am so we had started serving breakfast food. Unfortunately we'd had a leak so we had no fizzy drinks on offer, and due to the leak our coffee machines were on the way out too - just before breakfast time, great.
We had around five men stood waiting for their breakfast food, most of which had been fine with the bottled drinks on offer. Then our second coffee machine broke, so I nipped up to the till (I'd been working the drive thru and bagging up food, not till) to explain to my colleague, and I started asking the customers if I could either offer them a refund, or a different drink from the fridge instead of their coffees as our machines had unfortunately just broken, explaining how sorry I was.
Cue swearing and ranting, especially from one guy.
Me=Me, AG= angry guy.
AG: I WANT MY FUCKING MONEY BACK SUCH A PIECE OF SHIT
Me: I'm really sorry sir, I will go get my manager right away and he can sort out your money for you.
AG: FUCKING RIDICULOUS I WANT MY FUCKING MONEY RIGHT NOW SUCH A WASTE OF TIME
So I go get my manager, two of the guys including angry guy want their money back, the rest choose a different drink and calmly wait. Angry guy continues to rant and swear at me whilst the manger goes and gets their money, and I see that the food he ordered has been made, so I bag it up for him.
AG: NO I WANT MY FUCKING MONEY BACK RIGHT NOW.
Me: I know my manager is just sorting out your refund this second, would you like your money back AND the food for free?
AG: WHY THE FUCK WOULD I WANT MY FOOD WITHOUT A GODDAMN DRINK DONT BE SO STUPID I WANT MY MONEY BACK GET ME MY MONEY NOW
Meanwhile the other customers are all stood staring at me desperately trying to help the guy, my manager arrives and gives the refunds out, I hand out the food to the non sweary customers and the AG goes on his way swearing under his breath.
Lovely when you try help them and are super polite and apologetic, offering free food when you've been screamed at on hour nine of your shift, to receive abuse over a problem I literally have no control over.
This took place in a coffee store I managed last year which is located in a really posh area of this city, everyone is very rich.
I had a regular who came in every afternoon and bought the same coffee, an older man who was extremely nice and friendly.
One day the regular comes in with a lady about the same age. He offers to buy her a coffee which she declines. He asks if she wants something else and she picks out five pieces of caramel. The candy is a special kind of brand which has existed in my country a long time and many people from older generations remembers when they were something equal to 0,06 USD but now they're 0,1 USD since you know, inflation and stuff.
Anyway, the lady picks up five and I charge my regular for that when he pays for his coffee. They finish up, we chitchat a bit and then as they're leaving she reaches into the jar with caramels again and scoops up another handful.
Me: How many was that?
Lady: Noooooooooo what can't I have some more?
Me: No I'm sorry you have to pay for that.
Lady: *whining* But they're so smaaaaaaaaaaall!
Me: I still have to charge you.
Lady: *still whining* But they're so small it shouldn't matter.
Me: Yes well they still cost money.
Lady (still whining): But I don't have any caaaash.
She says as she starts putting some of the candy back.
Me: I accept card!
Lady: But they're so smaaaaaall.
And that, ladies and gentlemen, is how I learned that small things should be given away for free! Also, the guy never brought her back. Poor guy was always so polite and looked so embarassed by her behaviour.