From Reddit: What was the worst they would say? No? #success
I have someone come in every other week, at first she ironed (even my dish towel and underwear!!!) I told her I would rather she did the windows and mop the floor every once in a while, and she does that splendidly.
I buy her something for the holidays and her birthday, and I admit I forget sometimes to leave money. I am hardly ever home when she is there, and if I am I feel I am in the way all the time. But I always pay her the next week, with a generous tip.
She does it saving up for holidays etc, not for costs of living so she doesn't mind too much, and she knows I am good for the money. I'm just a bit of a spacey boss.
Oh, back in the gravy days, when I could afford having a maid, I loved my housekeeper. I paid her extremely well, and would always give her big tips and bonuses when Christmas came around.
My husband and I were, and still are, slobs, but we knew how our bread was buttered. She was going to school to become a nurse. After she graduated, we gave her a glowing letter of recommendation.
My husband is in a wheelchair, so we embellished her duties a bit. Even after she got a job as a nurse, she still came to clean our pig pen. Nothing feels better than leaving a messy house and coming home to one that is spic and span.
Sometimes I would find her cleaning things and tell her don't do that, it is beyond your job description. She would smile and just say, "don't worry," and turn back to what she was doing.
To all maids, housekeepers and pig pen wrestlers: I thank you! It is an extremely tough job.
Treat them well and you will get it back ten-fold.
I'm an on-again, off-again reader of RHU. Started my work life at Wal-mart 11 years ago and have gone through 3 call centers, insurance, and landed in IT (networking specifically); if you must name me then please call me Kit since its a nickname I use online with my friends. I have no story to share about my own work hell, but rather to query the community about something I did about 2 months ago.
I'm a consummate geek. Games specifically- I play board, card, roleplaying, and video games. My Pathfinder group was talking about running a one-off game while our DM was out of the country and I wanted to try a new character for it. Off to the local B&N for the book I need! (The Ultimate Magic book if you're curious).
They had one copy on the shelf. Said copy is damaged, slightly. Not merely cosmetic damage however. The front cover is slightly warped and this is pulling the binding a bit. Real damage that can affect the longevity of the book. But not so severe that I can't get some good use from it. Cover price for the book is $39.99 not counting county, city, and state sales taxes (yes we have all three here).
I hemmed and hawed and finally my roommate said, "Just ask for a discount."
That, quite literally, made me pause. I worked Walmart. Cashier and layaway (before it vanished). I had to deal with price matchers, discount rats, and hagglers. I know that it can suck to be asked for a price reduction that isn't marked. But I wasn't comfortable paying full price for a legitimately damaged book. Neither was I interested in waiting for shipping (even with Amazon Prime I might not get the book in time for the game). Finally, I decided it couldn't hurt to ask, right? I had reason!
So up to the cashier I went. I put the items down, this book separate from the others I was undeniably purchasing. And before the cashier could ring it up I brought up the subject of the damage and asked if a discount could be arranged. I felt bad. Her face and tone of voice went from friendly to a mix of stony and frightened.
I was unsurprised when she had to call the manager and they exchanged words, her recounting the damage and my concerns and then providing the ISBN. Presumably the manager checked their stock (I'd already looked; no other copies).
Finally, she hung up and turned to me, steeling her spine and said "My manager authorized me to offer you 10% off."
I smiled graciously and simply said "I'm not unreasonable and that is wonderful, thank you." And we finished the transaction. I paid the $140 total for 4 books, she bagged all of my items, and I left. Content that I got the book I needed, feeling well that I got a decent discount on the last copy that was damaged.
But... was I wrong to ask? Should I have forgone the purchase and left it to another customer to bring up or an employee to take notice of and damage the book out? Or is it ok to (politely) ask for a discount on legitimate damage knowing you may or may not receive the discount and being reasonable on what it may be? (In truth I had expected that IF a discount would be available it would be 5-10%).
My children and I went shopping this weekend. We shopped in a little clothing store that is awesome because it has really cute clothes from Japan and it has a section of plush toys from various video games and cartoons. It was for my daughter's birthday.
After telling the worker the reason we were shopping, she really got into it. She found heaps of cute dresses for her to try on. Daughter tried on many dresses. After trying them on, she tried to get them all back on the hangers and getting me to put them back.
One dress she had trouble with, so I put it back on for her. I couldn't find where it went in the shop, so I asked the lovely worker. She looked very surprised that someone actually took the time to help her. She was all smiles. Then she said, "You guys are so... <she was thinking of the right word> PROFESSIONAL!" I took that as a huge compliment.
She then went on to tell me how well behaved my children were and how nice they were. My boy, who was bored, was sitting quietly on a bench, playing with a plush Browser (that I ended up buying for him). My daughter was using all of her manners and was hanging up the dresses. We left the change room as we found it.
The worker had a big smile on her face as we left. I have learned many things in this group, and I utilized them this weekend. Thank you, RHU, for helping make me a better customer and for helping me put a smile on that young lady's face!
I had some awesome customers in my gas stations jobs. When I left the first station, the night shift instantly lost half their sales.
What can I say? I had customers coming in, often going out of their way to come there, to get there coffee and a friendly chat, and in the mornings they would also grab an oversized muffin.
My boss wanted to triple the price on them and I told him not to. I wouldn't allow it. They were a huge draw, and upsells were easy on the muffins.
After I left, I saw a couple of those customers on the other side of town in my new job, which was a nice surprise in of itself.
I will say tho, there is a very obvious difference in the typical quality of customers between day hours and night. Its like when the moon comes up, everyone changes...
When I worked at the sister company of Torrid (whose name is a temperature and the second word is the definition "subject of a conversation") there was this one yuppie woman who wasn't an ass. She would just hang out and chat with us when we weren't busy and would spend like $400 every time she came for her entire extended family.
We liked her since we actually talked to her.
Of course, when me and three other workers quit our jobs (fuck you, idiotic managers) she stopped coming. Too bad I never see her anymore. =[