From Zdrastvutye, Tales From Retail:
I work in a general store, and at this time of year a lot of money we make is through Christmas gifts and things like lights, trees, decorations and the like.
Skip forward to yesterday and I was working by myself in the Christmas aisle trying to get stock out. In comes a man with a boy of about 8 or so. I greeted them as I do all customers I see, and asked them if they were looking for anything or needed help. They said no nicely and went off to look at some stuff.
The man then approaches me about 10 min later to ask about the Christmas lights and whether I thought they'd be suitable for outdoor use. I found the outdoor ones we sold easily and showed him the various different ones, them all being different sizes, shapes, colours and flash patterns. He didn't know what to choose, so I decided to ask the kid:
Me: hey, why don't I ask the Christmas expert? I bet you're really excited!
Now at this point the kid broke out into a huge grin but had huge difficulty in actually talking. Seems he had some sort of speech issue (I've dealt with plenty of kids who had these). No biggie, nothing I can't handle.
So I ended up showing the kid the 4 pairs of lights on display, and he was able to look at the different shapes and colours, putting down the ones he didn't like and playing with the controls to make them flash. The dad (I'll assume it was his dad anyway) joined in the fun, playing happily to make the lights change colour. Eventually the kid scooped up a set of lights in his arms and I said to his dad "looks like youve found your new lights!". The dad was very happy and agreed, with me finding him a boxed one and then paying. As he said, Christmas for him was for the kids.
This morning, a letter was handed to the manager. It was the same man I'd served. He'd written this letter to our manager to say a big thank you that his little boy, who had severe learning difficulties and a speech problem, loved his shopping in the store, and that it was so great that he'd been included in everything. Plus it seems he'd been so happy at getting the lights, he'd put them on the tree himself and not let anyone else help.