I work in the apparel department of a store. Now admittedly, our call in system for customers leaves something to be desired. You call in and pick which department you need (food, home and apparel). Then you pick which section. In the apparel department we have Shoes, Cosmetics, Accessories, Womens, Mens and Childrens, but the only option when calling are cosmetics shoes and apparel. If you pick apparel, it goes to all of the apparel phones. My phone rings and I see it is a customer calling from outside the store.
I answer with the typical, “Thank you for calling _______, this is Dustin. How can I help you? (I’ve been asked nicely not to reveal what store I work for)
Customer: "Men’s clothing”
I was responsible for taking the men’s calls,(and all of them really since everyone else was either on lunch or break) so I said: “That’s me, what can I help you with?”
Customer: “Men’s clothing!”
Me: “Yes, that’s me, is there something I can help you with?”
Customer: “Mens. Clothing.” this time with much more emphasis.
Me: “I’m in the Men’s department, what can I help you with?”
Customer: “What?! Transfer me over to someone who speaks English.”
Customer: “Hi yeah, I was looking for a pair of shorts.”
I proceed to find this pair of shorts and I put it on hold for him.
“Who was that other guy?” He says.
I say, “Somebody just transferred me a call, I’m not sure who.”
Customer: “Oh, okay”
He never came to pick up the shorts.