I work at a hotel, and I couldn't agree more.
However. there are times where the person on the other end of the line simply wont listen. I was helping someone in front of me when the phone rang.
I picked it up, intent on putting the person on hold, but they wouldn’t even let me get through the greeting before launching into their life’s story.
I tried multiple times to speak just to put the call on hold. I couldn’t just switch her to hold as we have no hold music… It broke awhile ago, and the management company thinks we don't need it anyways, so why fix? I would have gotten in trouble for “hanging up.”
I booked her room as fast as I could (which took a while because she just wouldn’t shut up…) and apologized profusely to the guest.
Thank goodness he was in a good mood… He laughed at my exasperation and was good natured about it.