I want to give you a sample of something but first, a known fact about me, the EctoWolf. When someone claims to be a good person based solely on the fact that they quote "are a church going person", I cringe. I cringe hard and avoid that person like the plague.
It’s often because the same people who make a big show about how religious and church going they are, end up being the most awful horrid people to ever draw a breath. This wonderful example is almost verbatim of one of my calls tonight. This thunder-bitch-asaurus rex made sure I knew right off the bat that she was a "church going woman", a "woman of means" and an employed with a "Fortune 500 company"....essentially, a rich snobby Bible beating curr-biscuit. In fact, she will be known as CB from here out.
She was so bad, I looked her up on Facebook, to see the face of this beast in human skin. And yup, she was just as pretentious, rude and stuck up looking as she acted with me. Below is the sample and again, this sample is from the END of the call. Imagine this for 45 minutes straight, from the opening of the call to the closing. It doesn’t help that I work from home. I have my own office. This felt like a violation of my private territory.
CB: "I DO NOT HAVE A PAST DUE! YOU CANNOT HAVE A PAST DUE WITH MICROSOFT XBOX! IT IS A LUXURY, STUPID."
EW: "So, I just want to make sure I understand. You said to me just a moment ago, that you are the one who added the card to the account, purchased the time and that you used the time, all the way up until the bill date, which was in March, and you did receive our notices and emails about the account being past due--"
CB: "STOP SAYING THAT, ITS NOT PAST DUE. IT CAN'T BE PAST DUE."
CB: "MICROSOFT DOES NOT TELL ME WHEN TO PAY MY BILLS. I CHOOSE WHEN TO PAY MY BILLS. XBOX IS NOT RENT, OR ELECTRICITY. IT IS A LUXURY. I CHOOSE WHEN TO PAY IT, OR IF I WANT IT, YOU DONT TELL ME WHEN TO PAY."
EW: "...but you used the service for the entire time?"
EW: "....you knew the account was past due when you spoke with the last agent who told you--"
CB: "STOP SAYING PAST DUE. I WORK FOR A FORTUNE 500 COMPANY. I AM A SMART WOMAN. I AM NOT SOME INBRED HILLBILLY REDNECK. I MANAGE MY OWN FINANCES. I AM NOT PAST DUE. JUST BECAUSE I OWE YOU A BILL AND USED YOUR SERVICE AND DID NOT PAY YOU WHEN YOU WANTED TO BE PAID, IT DOES NOT MEAN I AM PAST DUE."
EW: "....the bill was due in March. On the 8th. It is past due by almost two months."
CB: "I AM A CHURCH GOING WOMAN. YOU ARE MAKING ME SCREAM IN FRONT OF MY CHILDREN! I WAS AT PEACE AT CHURCH, AND HERE YOU GO, MAKING ME UPSET!! STOP SAYING ITS PAST DUE. ITS NOT. I SIMPLY CHOSE TO NOT PAY IT NOW TURN MY SERVICE BACK ON AND PROCESS MY PREPAID CARD!!!"
EW: "....I cannot redeem your pre-paid time until the account is brought current--
CB: "ITS NOT PAST DUE, MORON! EVERY TIME I HAVE TO DEAL WITH MICROSOFT, ITS THE SAME DEAL, THE SAME THING, IDIOTS. I'M A CHURCH GOING WOMAN AND YOU ALL, YOU AND THE COMPANY JUST MAKE MY HEART GO SO FAST!"
EW: "M'am, I'm trying to help you. I cannot and will not help you if we cannot conduct business in a civilized manner. I will disconnect this call."
CB: "OH YOU WILL, WILL YOU? WELL, SOME CUSTOMER SERVICE THIS IS. FIRST, YOU TELL ME I'M PAST DUE. THAT'S A LIE. NOW THIS STUPID CRAP!!"
EW: "I understand your frustration but I do not have to take this from you. I am perfectly willing to help you past the past due--"
EW: "...the past due balance, and then we can redeem your card. You cannot use a prepaid card while an account is turned off for going now towards three months of non payment. I'm not escalating you to a supervisor. They've been reviewing the account with me and I've already appraised them of the situation and that the last rep you spoke to told you the same thing. You can pay the past due balance or the service will simply be suspended until the account writes off into a collection agency. Now, can we proceed or do you have any further issues I can help you with today before we disconnect?"
(shocked heavy breathing, followed by gasping protests like someone had just insulted her mother)
CB: "Fine. I just want this over with. Here's my card number..."
...and she paid her bill. 45 minutes later. After 45 minutes of what you see above repeated over and over and over, belittling me and acting as if because she was wealthy (she claimed she was) and a church going (boy she played that card over and over) woman and how she worked for a Fortune 500 company (yup, at least three times), she surrendered and paid her fucking bill.
I was so angry at her, I immediately took my lunch and clocked out. This was so much fun, about as much fun as the repeat refund shopper looking to get refunded on his FIFA point that I busted an hour into closing (and stayed over 45 more minutes with after the call queue closed) and proved he made the charges by showing him his own IP address after he told me he had set up a passkey (which prevents purchases without being entered first) on the console) as the only sign’s on his account ever.
EctoWolf is one tired, mentally exhausted pup, y’all.