I've become convinced it takes a special breed of person to work in a call center and keep any degree of sanity... I know I sure as hell would NEVER be able to do that kind of job.
I had enough of an experience in the campground I spent my summers working in. I tended to work the office a lot because everyone else hated it, and I actually kinda liked it. (Sure beat scrubbing toilets, lol)
I once talked to this extremely clueless lady for AN HOUR AND FIFTEEN MINUTES, just trying to make a reservation for a campsite. Actually, I take that back. I talked to her for thirty-five minutes, before I felt like bashing my head into the wall. I handed the phone to my coworker, who had been listening in on the other handset because she saw my reaction to the stupidity.
The woman didn't even notice, and we sound nothing alike.
A conversation like that takes a normal human being five minutes by the time the payment goes through; ten minutes if they have some questions.
It. Took. An hour. And fifteen minutes....