Yup. I got told that by a customer who was having a minor issue with her mattress that she had voided her warranty due to the fact the mattress was soiled. With what, the technician sent to inspect did not want to comment on. With all mattresses brands, you stain it (human waste, food, etc) you void the warranty. There is no if ands or buts about it. We sometimes get sent pictures of these things when a customer complains that we can't help them due to the voiding of the warranty.
So I was politely explaining that since she didn't use a mattress cover or protector when the "stain" happened, the warranty was void. She asked me if they ever bend the rules as this was a $4000 mattress and she was now out of that money due to a real defect (which we could have easily fixed with a replacement) that we wouldn't cover.
I told her that in the nearly 5 years I've worked for this company, not once did they "bend" the rules when it came to a warranty void due to staining as this was a potential biohazard problem. We don't know what the stain is or what it was caused by.
She asked me, "You've been there for 5 years and you're still working in customer service?"
It caught me off guard. I've never once been asked such a question. I don't ask my garbage guy why he still drives a garbage truck after doing it for 15 years. It's not my business. If he's happy driving a garbage truck for the last 15 years, then so be it.
I basically went "Huh?" as it was such an odd question.
She says, "You should quit if you've been there 5 years and haven't had a promotion."
I almost wanted to tell her that due to my seniority, I actually make more money than some of the sales staff and sometimes, depending on the month, more than my Sales Managers. I don't want or need a promotion.
I told her I was very happy in my position, that I wouldn't trade it for any other job, that a promotion was not in my best interest as it would actually be a pay cut for me. I told her that I was lucky to have the position I am in for the last 5 years as in most retail environments, the employee turn over rate is horrendous (especially as a Customer Service Representative). Thank you for prying into my business, but that still doesn't negate the fact you voided your warranty for your mattress by getting an unknown stain on the mattress.
She shut up at that point and asked if she was basically not going to get her $4000 back.
I affirmed that we would make her an awesome deal on a new mattress if she should decide to come in to purchase again, but no, her mattress was basically garbage to us at that point.
She thanked me and hung up.