This is a complete n00b to the site - I shall name myself ThornFace. I have found it on 19/4 and went through approximately 20 pages of stories. Each one does its bit to shock me that customers can be this rude and horrible.
My boyfriend constantly tells me of the horrors of the pet-shop customers in which he works. I do feel for him, and by that, for you guys as well, all you service-angels (because seriously, you have infinite patience to put up with this much shit!)
I work in a bar/pub, and since I worked in the past for a large catering company at sporting events and in a pretty posh cocktail bar (which has been since shut down, HAH) I am so incredibly grateful for the colleagues I have now.
In the sporting events world, every single custy who comes into the more expensive areas with more expensive tickets usually wears a suit, or something of the sort. They apparently think it makes them cultured. They're just hooligans in suits to me, same as the ones down in the cheaper seats.
One of the horrid customers I have had to deal with in a sporting event, in joint with my room manager, was a shouty little man who made a booking for the table (to clarify, this is a room opening out to the better seats in the stands and customers can book to sit there with the appropriate tickets) and got pissed off that there was no cold champagne waiting for them.
Every table is required to have one bottle of red, one bottle of white; any other type of wine needs to be specified with each booking. In this case, none of us in the room got the specific details for this man's booking, which is a simple misunderstanding and can be resolved in moments.
However, not only was this man's party late, but we've had to replace ice-buckets for his white wine twice. He shouted so much at my manager that she burst into tears and had to sit in the kitchen in the back for a while, just to compose herself. Myself and the two other bar-staff treated him rather coldly for the rest of the day, though not un-politely.
Hilariously enough, this man, while not apologising, did get extremely drunk - to the point that he whipped out a saxophone and regaled the bar-staff with a ten-minute solo. I am not entirely sure what to think about that... except that it was St. Patrick's day, and thus we had to take it in good humour.
Anyway, you RHUers - keep your chins up and whenever shitty custys come your way, just remember: you're doing way more than they ever could to run the countries and economies. It's not just the people in the offices who shape company policies and what should be done or not. It's the people doing the day-to-day work, the pleasing of other people for minimum wage quite often, the re-ordering and sorting and dealing with disturbances in the stores.
YOU are the people that daily lives probably couldn't function too well without. And if crustys don't remember that... give 'em a pissing-off cheeky smile. You're not the one who has to deal with each and every one of them in their daily lives.