From Quiet-and-Angry, Tales From Retail:
It's your resident Penguin Suit worker again, here with another story of how insane customers can be.
The scene: three bored workers, sitting in the break room on a dreary day, minding our own business, waiting for customers to arrive. We hear the door open and I jump up to greet her because I'm just that good of a salesperson. Me will be me, M will be Manager, and CW will be Crazy Woman.
Me: Hi there! How can I help you today?
CW: Can I get a couple garment bags?
Me: Absolutely. Let me just check on pricing.
M: We don't normally sell them but they are $10 each.
Me: Okay so it will be $20 for the two bags.
CW: That's ridiculous! I always get them here for free!
(Note: I have worked here for over a year and I have never seen her before)
Me: I'm sorry, but this is a retail item so we do have to charge for it.
So I start writing up the bill, and M reminds me to add sales tax as it is a retail purchase.
CW: What are you doing???? You said $20!!!!
Me: Unfortunately we do need to add tax as it is a retail purchase.
CW: This is ridiculous! I'm not paying that! I'm going to main competitor!
And she storms out.
I just don't know what she was expecting? We are a retail store and we have to make money, and these bags are part of our product. I would never walk into a store and demand product for free and complain when they charged me. People are crazy.
Also I know our competitor charges twice as much for garment bags so she'll have a good time there.