I worked at a grocery store at a full service meat counter - this means if you wanted any type of meat (steaks, chicken, fish, etc - not deli meats) you had to get it from me behind a counter.
While I was at the grocery store, I only ever worked one Halloween - and it turned out to be the best Halloween the store had ever had.
I was disappointed in the fact I was scheduled for that evening alone, as I was expecting to go out with friends that night. However, the store experiemented with allowing the employees to work in costume that year, so I happily donned my best 11th Doctor garb and went to work.
I left my tweed jacket in the back room so I wouldn't get it covered in blood and continued to work that evening, helping continuous rushes of customers throughout the night. One lady in particular could not fathom the idea of employees dressing up on Halloween:
Woman: "What are you dressed up like that for?"
Me: "I'm the Doctor, it's from a TV show - I've dressed up for Halloween."
Woman: "Well that's stupid. You're stupid."
I was thrown off by the sudden insult.
Woman: "Act like a god damn grown up, why don't you? You're probably what? 25?"
Me: "I'm 19 ma'am."
Woman: "Well grow the hell up!"
Then they came in.
Suddenly, three people came in, one in a full Darth Vader costume and two Stormtroopers in full armor. Everyone who saw them enter stopped them and asked them about it.
When they reached the meat department, Vader walked up to the woman, stood as close as possible to her while she continued to rant on, and stared at her, breathing in the suit.
Woman: "...and another th - AAGH! What the hell are you?"
Vader stood there, staring at her, a voice modulator emulating his iconic breathing and voice.
Vader: "You know, you should really be nicer to the people who prepare your food...they might switch over to the dark side."
The Woman said how stupid he looked, scoffed at me, and then left in a huff. I thanked Vader and went to help him.
Me: "Hello, how can I help you?"
Vader: "I'd like some skirt steak, if you have any."
Me: "No, I'm sorry, we don't sell skirt steak anymore."
Vader then raised his arms and yelled,
"Nooooooooooooooo! ...Well I guess I'll have the chicken then."
I chatted with the three of them as I helped them out, we complimented each others work on the costumes and talked about our plans for the evening. Apparently Vader was a professional movie prop maker and was headed to a party with his two sons.
That was the only time I ever worked on Halloween at the grocery store, but it was also the only time the Doctor ever met Darth Vader.
Some lady had a some sort of mental breakdown. Here's what happened:
Me: Hi how are you?
Her: Can you make me a sandwich?
Me: Sure. Give me one second to finish this order.
Her: Ok well last time I came here it was awful so you better make it right. Last chance.
Me: kind of just stood there, start spreading cream cheese on another customer's bagel
Her: NOT THAT BREAD!!!
Me: Oh don't worry this is a bagel for someone else, just give me one second and I'll start yours.
Her: Okay well just make mine right.
I then take the other guy his bagel and she starts freaking out at me and starts to leave and I was like : What kind of bagel did you want your sandwich on?
Her screaming: I'M LEAVING I CAN'T BELIEVE YOU JUST SERVED THAT BAGEL TO HIM IT WAS BURNED!!!
Me: Ma'am he asked to have his bagel double toasted but we don't have to double toast yours.
Her: NO YOU JUST LOST A CUSTOMER FOREVER WHAT KIND OF PERSON SERVES THAT?
Me: Okay ma'am I'm sorry.
I walked to the register where she was to grab my phone and then she started screaming again: OH NOW SHES COMING BACK UP HERE TRYING TO START SOMETHING!
Me: holds up phone just grabbing my phone.
Her: WHY DON'T YOU JUST GET OUT OF HERE?!
Me: Because I have to work?
Her: FINE THEN I'M LEAVING!
Me: How are you doing today ma'am? What can I get for you?
Customer: One pound of All Natural Turkey.
Me: Sure thing.
I grab the lunch meat and start slicing it, a co worker next to me asks me to leave the turkey up, as he needs it for his customer. I return to my customer to give her, her lunch meat.
Me: Is there anything else I can get for you ma'am?
Customer: I do but, not unless you can keep your mouth shut, I don't want to hear not another word from you while you handle my meat.
Me: uh, sure that's not a--
Customer: shush Not another word!
I just nod my head as she tells me her next order. My co workers are just stunned at how this woman is acting. I finish up her order and hand her the rest of her food. She snatches it from my hand and turns to walk away. I tell to her "have a nice day ma'am! We hope to see you again!" I hear her make a exasperating sigh as she storms off. The best part is afterwards she went to customer service to file a customer complaint against me. The store manager walks back to the deli with all the lunch meat I had previously cut and tells me that a customer was very displeased with my service and that she slammed the lunch meat on the counter before saying "I will never shop here again!"
I say good riddance.
This was a few years ago, but this was my most memorable customer incident I've had.
I work in a grocery store in the deli department. We sell deli basics, including hot, cooked food. Our hot foods are usually either in prepackaged containers in a hot case outside our display or in our display case where they can ask for a certain amount. Whichever they choose is ok.
My city (and this particular store I was working at) is in absolute poverty shambles. I can assure you that at least 90% of the customers pay with EBT. Hell, even most of the employees use EBT. I do know that recently EBT has made it available to purchase cooked foods, but I'm not sure how it works and it depends on the person's own file I believe. I just play it safe and tell customers they cannot purchase hot foods with EBT but are more than welcome to everything else we have.
This is not news. Everyone should know this about their benefits when they first receieve them. I am not new to this job and get asked that question everyday and on that particular day I was going on 3 years with the company, so it was not my first rodeo.
Anyways, this young lady walks in with 3 of her friends. They went to the bakery and were already stirring up the workers over there. Then they came to my dept and asked for samples of everything,
Customer: "What can I get with food stamps."
Me: "Everything except our hot food"
Customer: "That's this?" -points to some chicken nuggets in our display case.
Customer: "The girl in the bakery said we could get anything with EBT."
Me: "Well you can get anything from the bakery with food stamps, but we're separate departments."
She and her friends proceed to grab whatever they chose, and one picks up a prepackaged container of said nuggets. They leave. About 10 minutes later I get a call from the cashier and she is telling me these girls are saying I said they could buy that food with food stamps... - SIGH - I walk over there and they are arguing with the cashier and when they see me approaching, the smallest of the bunch (presumably who was paying) points to me and says,
Customer: "Yeah her! She said we could get it with EBT just not the hot stuff in the case!"
Me: "No ma'am, I said you can't get any hot foods from us. It doesn't matter if it's in the case or not"
I guess the problem was that her friend started eating the food before they paid and now she was being forced to pay it. She put up a big fight, said she wasn't paying for it and that I should be fired because I told her she could do it, where I just told our manager (who had shown up by then) that I know very well what people can or can't purchase, why would I suddenly feel like telling this girl that she can do what everyone else can't?
He understood, didn't really care, just wanted her out of the store. She kept yelling it was my fault, she should get it for free etc...
At this point her friends had walked out the door without her and security was escorting her out. Everything would have been ok UNTIL she decided to throw a tantrum and knock over a soda display on her way out. Needless to say, all hell broke loose. She tried running out, security grabbed her and that woman put up a fight of her life! Our security was easily 6 feet at least 200 lbs and that girl was kicking, biting, scratching. She was wearing a dress and it was halfway up by now, they were wrestling her to the floor and she was screaming kicking, punching.
Holy shit what came over her?! The customers in the store could not believe what they were seeing, and some were even yelling at her to shut the hell up and stop acting like a bitch.
They managed to get her upstairs in a locked area, but it had a staircase all the way down to the main lobby, and she was kicking and screaming at the doorway, trying to pull the door open and security and managers were just trying to block her. Police couldn't have shown up fast enough, and when they did she still put up a fight and was screaming she didn't want to go to jail.
All over .75 of a lb of nuggets.
I work in the deli department of a major Australian supermarket so I have plenty of stories of crazy customers.
This one happened to a co worker a few years ago but I got to watch the whole spectacle.
We sell salmon with the skin on in our seafood section. Now salmon skin is just that, skin. There are no scales, even though it looks like the scales are still attached.
The skin can be eaten, no need to cut it off and it fries up deliciously crispy.
Enter crazy lady. She asks my co worker (we'll call him Alberto) if we have salmon and is shown our two options.
The no skin salmon is too expensive so she buys a portion with skin and is repeatedly reassured that there are no scales on the skin.
She leaves semi-happy.
Perfectly normal afternoon so far right.
She spies Alberto and full on throws a packet of salmon at his head! It hits him on the side of his face and he just stands there bewildered whilst Crazy Lady is ranting and raving about scales and dying.
A manager is immediately called and Crazy Lady is escorted elsewhere.
We opened the packet and found that she had scraped (not cut) or tried to scrape all the skin off because she thought the markings were scales and she was afraid of choking.
Our store manager had to ring our salmon supplier to confirm that salmon skin has no scales and that Alberto did not lie to her.
Just another day at the deli.
In good news, Alberto was given an extra long lunch that day.
Never saw the crazy fish lady again and a few days later we were given official paperwork to read that basically stated that salmon has no scales.