From a Former Retail Slave:
Sup!
H here, and I'm free from retail... at least for a while.
I just finished my seasonal placement at Canada's version of the big fancy. I just had to tell you about a customer I dealt with on my second to last shift...
I worked in a section with a popular cotoure brand for women which I'll call Juicy Torture. We were located across from handbags.
A lady came in who I'll call Hootchie Mama, or HM.
She came to my register and asked me if she could return a bag for cash. Store policy is that you will get your purchase refunded onto the thing you used to pay for it (debit, credit) or else you get a gift card.
I checked her receipt and she'd paid in debit. I told her our policy, and she said "Why can't you give me cash?"
I told her our policy again and showed it to her on the back of her receipt. She said her debit card wasn't working so I told her I would put it on a gift card. She said she was going to call her bank and see if she could get it sorted out, but could we please get a manager to talk to when she came back?
I looked at my coworker and sighed, but told her we would. When she finally came back, I called my manager and explained the situation to him. He was in a meeting, but told me that we could do it as long as she produced two pieces of ID.
This is where the shit hit the fan.
The woman pulled out a credit card... and a credit card bill. I told her we would need photo ID. She got incredibly snippy.
HM: Uhm, this is a credit card. It's not easy to get one of these you know! It's not like a bank card!
Coworker: Okay... *calls manager* No, I'm sorry, we need photo ID
HM: And what would BE a photo ID?
Me: Well... IBOD, Drivers License, Military license, Passport, Pilot's license... we just can't take health cards anymore.
HM: I want to speak to a manager!!!
Coworker: Our manager is in a meeting right now which is why he can't come down.
HM: I don't understand! I bought something from you and no one is doing any favors for me!!
Me: *bitch, you are returning an item...* Well, I can put it on gift card for you, but I'm afraid without photo ID, we can't do anything. Our manager is already making an exception for you..
HM: YOU'RE BEING RUDE. I don't appreciate your attitude!
Me: *Note, I've never dealt with rude customers well* WELL MA'AM, I'm so SORRY that you find my attitude rude.
HM: YEAH, You ARE being rude. So just stop.
I process her return in silence, and when she's done, she says she still wants to talk to the manager. I tell her he's in a meeting.
HM: This is really unprofessional!! He's being arrogant by not coming down here to speak with me. I WANT HIS NAME.
I tell her his name, and she storms off.
How much was the return for?
Sixteen dollars.
Bitches be crazy.
--Former Retail Slave